Verizon ACT231 User Manual Download Page 510

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62. I unplugged my module before I took it to the dealership. How do I re-install it? Do I have to

do everything again?

Follow the instructions in section “Module Removal & Re-Pairing Procedure” of the installation

pamphlet.

63. Why do the lights on the module change color while I drive?

The module status LED indicates data transmission which is fully explained in the installation

pamphlet and the User Manual.

64. Why does my module only show a blue light?

If you have not performed the vehicle setup steps described in the installation pamphlet or the

User Manual with the ignition on, this must be completed first. If you have completed those

steps and you still have a solid blue LED, your vehicle may currently be incompatible. Check the

Fitment Guide at delphiconnect.com/fitment.

65. I have unplugged the unit from my vehicle and plugged it back in, what do I need to do?

If the LED is solid blue, then begin with step Initiate Module Setup in the installation pamphlet

to re-initialize your module. If the LED is not solid blue, disconnect the unit from your vehicle,

wait 10 seconds, reconnect it and wait for the solid blue LED (about 25 seconds), begin with

step Initiate Module Setup in the installation pamphlet to re-initialize your module.

66. My battery was disconnected recently and I can’t connect to my vehicle, what should I do?

If the LED is solid blue, begin with step Initiate Module Setup in the installation pamphlet to

re-initialize your module. If the LED is not solid blue, disconnect the unit from your vehicle, wait

10 seconds, reconnect it and wait for the solid blue LED (about 30 seconds), begin with step

Initiate Module Setup in the installation pamphlet to re-initialize your module.

67. The LED shows solid blue, what should I do?

Begin with step Initiate Module Setup in the installation pamphlet to re-initialize your module.

If the LED returns to solid blue, your vehicle may be incompatible. Check the Fitment Guide at

delphiconnect.com/fitment.

Summary of Contents for ACT231

Page 1: ...User Guide Delphi Connect ...

Page 2: ...e Setup Using Delphi Connect Website 24 Launch Your Internet Browser 24 Sign In to Your Delphi Account 24 Find Your Vehicle s OBD Connector Port 27 Need help finding your vehicle s OBD Connector port 28 Install Your Module 31 Verify Module Setup 34 Reconnect Your Module 35 Install Your Module 35 Initiate Module Setup 36 Verify Module Setup 37 Application Service Features 38 Using the Android App 3...

Page 3: ...n Existing Geo Fence 80 Enable or Disable a Geo Fence 83 Live Tracking 87 Alerts 91 Clearing Alerts 93 Health 95 Performing a Diagnostic Code Scan on Your Vehicle 96 Clearing Diagnostic Codes 97 Recent Trips 100 Key Fob Pairing 103 Key Fob Pairing Without VIN 107 Pair Smartphone Bluetooth to Module 110 Remove the Bluetooth Connection to Your Module 116 Settings 122 Account Settings 123 User Settin...

Page 4: ...50 Edit Your Vehicle Information 152 Configuring Reports 156 Configuring the One Time Report 156 Configuring the Recurring Report 161 Configuring Alerts 165 Configuring the Geo Fence Alerts 165 Configuring the Speed Alert 172 Configuring the Motion Alert 178 Configuring the Engine RPM Alert 184 Configuring Notifications 190 Add a Notification 191 Modify or Delete a Notification 199 About Section 2...

Page 5: ... a Geo Fence by Searching for an Address or Business Name 245 Edit an Existing Geo Fence 253 Delete an Existing Geo Fence 258 Enable or Disable a Geo Fence 261 Live Tracking 263 Alerts 265 Health 269 Performing a Diagnostic Code Scan on Your Vehicle 270 Clearing Diagnostic Codes 271 Recent Trips 273 Key Fob Pairing 276 Key Fob Pairing Without VIN 283 Pair Smartphone Bluetooth to Module 287 Remove ...

Page 6: ...emove a Module from Your Account 327 Vehicle Settings 330 Review Your Vehicle Information 330 Edit Your Vehicle Information 332 Configuring Reports 336 Configuring the One Time Report 336 Configuring the Recurring Report 341 Configuring Alerts 346 Configuring the Geo Fence Alerts 346 Configuring the Speed Alert 353 Configuring the Motion Alert 359 Configuring the Engine RPM Alert 365 Configuring N...

Page 7: ...rname Menu 411 Refreshing Your Vehicle Data 412 Dashboard 413 Location 416 Hide Show Vehicles on the Location Map 420 Find My Car 422 Find All My Cars 423 Map View 424 Programmable Odometer 425 Managing Geo Fences 427 Create a Geo Fence Using the Map 427 Create a Geo Fence by Searching for an Address or Business Name 431 Edit an existing Geo Fence 436 Delete an Existing Geo Fence 437 Enable or Dis...

Page 8: ...g the One Time Recurring Reports 468 Configuring Alerts 478 Configuring the Geo Fence Alerts 478 Configuring the Speed Alert 482 Configuring the Motion Alert 485 Configuring the Engine RPM Alert 487 Configuring Notifications 489 Add a Notification Email Address 489 Delete a Notification Email Address 492 Add a Notification Text Number 494 Delete a Notification Text Number 497 Frequently Asked Ques...

Page 9: ... s location in real time and create virtual Geo Fence boundaries anywhere on a map Receive alerts for speeding Geo Fence boundary crossings and vehicle related issues Make your key fob functions available on your smartphone or online for convenient use anywhere See connectedcar delphi com fitment for vehicle compatibility Track your driving history and see past trips on a map This manual covers al...

Page 10: ...ts Before you start installation please visit connectedcar delphi com fitment to make sure your vehicle is compatible with the Delphi Connect system The fitment guide will also tell you if a Relocation Kit is recommended for your vehicle These can be purchased at verizonwireless com accessories NOTE Screen images and icons shown are for reference only Changes may occur in the future Sold Separatel...

Page 11: ...apeandcoloroftheproductmaydiffer slightly Equipment Overview Package Contents The package you purchased should contain the following items Please contact Verizon Wireless if any of the items are missing or damaged 1 OBDconnector plugs intovehicle s OBD IIport 2 Function button 3 StatusLED 4 Serviceconnector manufactureruseonly 1 2 3 4 5 bottom Product Safety Warranty Information PSW233VW Delphi Co...

Page 12: ...smartphone app Installation Requirements A supported vehicle identified in the fitment guide at connectedcar delphi com fitment Relocation Kit if needed refer to the fitment guide for a recommendation An activated Delphi Connect module with a qualified Verizon Wireless service plan If you do not have a Verizon Wireless service plan please visit vzw com certifieddevice to activate this product befo...

Page 13: ...ple s App Store for iPhone 2 Search for the Delphi Connect app and download it to your smartphone Sign In to Your Delphi Account 1 Launch the Delphi Connect app 2 In the Username enter the Registration Key exactly as it is printed on the module label including the dash In the Password field enter the ESN DEC exactly as it is printed on the label Model ACT231 ...

Page 14: ...14 3 Review and accept the privacy and terms of use On Android ...

Page 15: ...15 On iPhone ...

Page 16: ...nd Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character long and do not have to include a number ...

Page 17: ...artphone app will remain logged in to your vehicle indefinitely unless you log out using the Log Out feature Note The Delphi Connect smartphone app will be updated periodically and you will receive notification of updates via standard Android and iOS app update notifications Note You can review Delphi s complete Terms of Use and Privacy Policy at connectedcar delphi com terms ...

Page 18: ...OBD Connector Port 1 After logging in for the first time tap OBD LOCATOR 2 Select your vehicle make from the provided drop down selector and tap Submit If you are unable to select your vehicle you can use the Click here link to submit an email for the unlisted vehicle 3 A description of the location of your OBD II port will be given Click View a picture of your OBD II port to view an actual photog...

Page 19: ...of the location of your OBD II connector Note If needed you can access the OBD Locator from the smartphone app or website at any time In the smartphone app this feature is located in the Side Menu under Settings About OBD Locator ...

Page 20: ...icle to hold it steady while plugging in the Module If the module protrudes into the knee or foot area or prevents an access panel door from closing a Relocation Kit may be used to relocate the module See connectedcar delphi com fitment for recommendations on using a relocation kit with your vehicle Wait for the Status LED to turn solid blue To minimize drain on the vehicle battery the Install You...

Page 21: ...e check your vehicle owner s manual to determine how many presses are required to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one time This will occur after approximately 5 seconds Then release the Function Button The LED will blink red several times while vehicle setup occurs 3 Wait up to 30 seconds for the LED to display a m...

Page 22: ...engine and wait at least 20 seconds 3 You are now ready to access your vehicle information using the Delphi Connect app or website Open the Delphi Connect app and if needed sign in using the username and password you created in Sign In to Your Delphi Account You should see the Dashboard screen ...

Page 23: ...23 If not tap the Retry button If you still do not see the Dashboard screen go to the Troubleshooting section of this guide ...

Page 24: ...wser Use your website browser and go to mycar delphi com Sign In to Your Delphi Account 1 In the Username enter the Registration Key exactly as it is printed on the module label including the dash In the Password field enter the ESN DEC exactly as it is printed on the label ...

Page 25: ...25 2 Review and select ACCEPT to accept the privacy statement and terms of use ...

Page 26: ...nd Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character long and do not have to include a number ...

Page 27: ...You can review Delphi s complete Terms of Use and Privacy Policy at connectedcar delphi com terms Find Your Vehicle s OBD Connector Port The OBD connector is usually located on or under the dash on the driver s side Other possible locations are the center console area or inside the glove compartment 4 You will see the following screen after successfully changing your username and password ...

Page 28: ... vehicle s OBD Connector port 1 After logging in for the first time click the button labeled OBD LOCATOR You will be presented with the OBD II Port Location Guide 2 Select you vehicle make from the provided drop down selections ...

Page 29: ...le selections using the drop downs for Make Model Year Body Type and Trim as requested and then select Submit If you are unable to select your vehicle you can use the Click here link to submit an email for the unlisted vehicle ...

Page 30: ...ation of your OBD II port will be given Click View a picture of your OBD II port to view an actual photograph of the location of your OBD II port You can also use the Print button to print this page to have with you in your vehicle ...

Page 31: ...ur Module 1 Check that you have a strong signal where your vehicle is parked Visit Verizon s interactive coverage map verizonwireless com maps 2 Make sure your vehicle is parked outside in a safe location and the engine is turned off 3 Now plug the module into the OBD II port or into the extension cable if it is required Make sure that the module is fully seated 5 You will see a picture of the loc...

Page 32: ... vehicle Wait for the Status LED to turn solid blue To minimize drain on the vehicle battery the Install Your Module and Initiate Module Setup steps should be performed without interruption The process will take less than 5 minutes Note The first time the module connects to the Verizon network it will perform a one time network setup which will take a few minutes The Status LED will turn solid whi...

Page 33: ...d to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one time This will occur after approximately 5 seconds Then release the Function Button The LED will blink red several times while vehicle setup occurs 3 Wait up to 30 seconds for the LED to display a mix of solid and blinking green 4 Wait until the LED stops flashing green and ...

Page 34: ...onds 3 You are now ready to access your vehicle information using the Delphi Connect app or website If you see the following screen click on RETRY to connect to your vehicle If you see the login screen enter in the password and username you used during setup You should see the Dashboard screen If not click the Retry button ...

Page 35: ...for all times the Module was connected If you paired the keyfob previously to this vehicle it will remain paired once reconnected Install Your Module 1 If you are currently using the app on your Verizon Wireless smartphone use your smartphone to check that you have a strong signal where your vehicle is parked Don t have Verizon coverage Visit Verizon s interactive coverage map verizonwireless com ...

Page 36: ...e Status LED will remain dark for approximately 30 seconds When vehicle setup is successfully completed the Status LED will turn solid blue Note To avoid any unnecessary drain on the vehicle battery it is recommended to not leave the module in the solid blue state for more than 24 hours Initiate Module Setup Stop Do not proceed until the Status LED is solid blue indicating activation on the Verizo...

Page 37: ...or the LED to go out 5 When the LED begins to flash blue every 10 seconds setup is complete Stop Do not proceed if the Status LED never turned green and returned to solid blue Your vehicle may not be compatible with the Delphi Connect system check fitment guide connectedcar delphi com fitment or you did not place the ignition in the On position Verify Module Setup 1 Start the engine and let it run...

Page 38: ...es Using the Android App Forgot Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username tap Forgot Username or Password ...

Page 39: ...tap Submit You will receive an email with your Username sent to the account email address you provided as part of your User Settings If you did not provide an email in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 40: ...40 To request a Password reset tap Forgot Username or Password Tap Forgot Password ...

Page 41: ...r Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an email in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 Enter your Username and tap Submit ...

Page 42: ...cific category tap the item you want to view such as Alerts Recent Trips Health and Location as shown in the red boxes You can also tap the Side Menu icon located in the top left corner to navigate to the various features of the app Side Menu ...

Page 43: ...ccount information manage your modules configure Alerts and Notifications and set up Bluetooth pairing for compatible devices Tap Key Fob to access the key fob feature for compatible vehicles Tap Logout to log out from your vehicle You can also tap the Back button to return to the previous screen Side Menu Options ...

Page 44: ...t data from the module tap the Refresh button from anywhere within the app A refresh may take up to two minutes You can continue to use the app during this time The newest information will be displayed when it becomes available Note Trips are not complete until after the engine has been turned off for a short period of time Therefore the Recent Trip list will not show a trip that is currently unde...

Page 45: ...le associated with your account you can select which vehicle s information to view Tap your vehicle name at the top of the screen using the drop down button Tap the vehicle you wish to view or select the current vehicle if you do not wish to change vehicles ...

Page 46: ...status It includes the following information Basic vehicle information including the engine run status current programmable odometer battery voltage and the fuel level if your vehicle supports this feature Note Fuel level readings will work on compatible vehicles ...

Page 47: ...47 Last recorded location of vehicle The most recent alerts ...

Page 48: ...nt trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feature See Performing a diagnostic Scan on Your Vehicle If your vehicle has no Health issues you will see the following note No trouble codes found ...

Page 49: ...a black dot in the center surrounded by a transparent circle If you have your GPS services turned on the location of your phone will be shown as a blue dot Note Vehicle location is subject to GPS accuracy Depending on local conditions it can take a few minutes to locate your vehicle using GPS services This may delay your ability to see your vehicle location when installing the module In addition w...

Page 50: ...If you tap on a vehicle that is not the current vehicle you will be able to Hide it which will remove it from the location view The vehicle is still in your account and you can view it again by using the Hide Show location menu Or you can also Select it which will make it the current vehicle and the marker will turn green To close the vehicle information box tap anywhere on the map or use the dism...

Page 51: ...ed a vehicle to show and the location is unknown a message will be displayed at the top of the map indicating how many vehicle locations are unknown Tap the message to see a list of all vehicles which have unknown locations ...

Page 52: ...52 Hide Show Vehicles on the Location Map On the location screen you can select which of your vehicles you wish to display on the map using the Hide or Show Vehicles feature on the location menu ...

Page 53: ...ocation map You cannot uncheck the current vehicle Tap Select Current Vehicle Only to display only the current vehicle on the map Tap Save to save your changes and return to the location map or Cancel to return to the map without saving your changes ...

Page 54: ...omized using the map controls You can use the standard Android map controls such as scrolling and zooming to adjust the Map view To enable and disable the Satellite view tap Satellite View on the location menu Soft Menu Android soft menu ...

Page 55: ...w Geo Fences To enable and disable the display of Geo Fences select Geo Fences on the location menu You will see the geo fences associated with the current vehicle See Managing Geo Fences for more information ...

Page 56: ...56 Find My Car On the location menu tap Zoom to Vehicle to center the map on the current vehicle s location Soft Menu Android soft menu ...

Page 57: ...57 Find All My Cars On the location menu tap Zoom to All Vehicles to resize the map to show all vehicles selected for display ...

Page 58: ...m your location to your vehicle Tap Navigate To Vehicle on the location menu This command will launch the default navigation app on your phone and plot a route from your loca tion to your vehicle s location Note Navigate to vehicle will default to standard driving directions to the vehicle s location Soft Menu Android soft menu ...

Page 59: ... odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value tap the odometer on the dashboard ...

Page 60: ...60 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving ...

Page 61: ...ssage if desired See Configuring Notifications on page 75 for more information You can define up to six Geo Fences for each vehicle These can be edited or deleted as often as you like A Geo Fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a Geo Fence at least 0 1 miles in any direction to avoid false alerts C...

Page 62: ...62 2 In the Geo Fences settings panel tap CREATE NEW FENCE ...

Page 63: ...t the desired geo fence shape circle or rectangle You can change the shape at anytime 4 Scroll and zoom the map to where you would like to place the Geo Fence The cross hairs indicate the center of the geo fence ...

Page 64: ... To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 65: ...65 6 Tap the Save icon upper right hand corner to save your geo fence 7 Enter the name of the new geo fence and tap OK or tap Cancel to exit without saving ...

Page 66: ...66 8 Create additional Geo Fences as desired 9 Tap the Back button or Side Menu button when you are finished to return to Location view ...

Page 67: ...67 Create a Geo Fence by Searching for an Address or Business Name 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 68: ...68 2 In the Geo Fences settings panel tap CREATE NEW FENCE ...

Page 69: ...69 3 Tap Search on the soft menu ...

Page 70: ...70 4 Enter the address or business name you want to find and tap the search icon magnifying glass ...

Page 71: ... list of search results You can modify the search criteria and tap the search icon magnifying glass to refresh the results Within the search results tap the desired location A Geo Fence will be placed at the selected location ...

Page 72: ...72 6 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 73: ... To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 74: ...ve icon upper right hand corner to save your geo fence 9 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap OK or tap Cancel to exit without saving ...

Page 75: ...75 Edit an Existing Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 76: ...76 2 Tap the pencil icon to the right of the name of the Geo Fence you want to edit ...

Page 77: ...77 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 78: ...eo fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 79: ...79 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap Cancel to exit without saving ...

Page 80: ...80 Delete an Existing Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 81: ...81 2 Tap the pencil icon to the right of the name of the Geo Fence you want to delete ...

Page 82: ...82 3 On the soft menu tap Delete then tap OK to delete or Cancel to exit without deleting ...

Page 83: ...83 Enable or Disable a Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 84: ...84 2 In the Geo Fence settings panel tap the checkbox to the left of the Geo Fence you wish to disable ...

Page 85: ...85 3 The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence ...

Page 86: ...86 4 To enable a Geo Fence tap the box to the left of the Geo Fence name The Geo Fence will be shown on the map again ...

Page 87: ... perform live tracking tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be updated approximately every 5 seconds If you are concerned about the location of your vehicle and wish to call the authorities you can use the emergency CALL 911 button You will then ne...

Page 88: ...king feature Note While in Location view depending on your Android version either tap the Live Tracking icon or tap Live Tracking from the soft menu to start the live tracking feature If the GPS is enabled on your phone the location of your phone will be indicated with a blue dot on the map ...

Page 89: ...u will be see a warning message with a reminder of the 10 minute timeout To continue tap OK To exit live tracking tap Cancel If you do not wish to see this message again check the box labeled Do not show again ...

Page 90: ...n the information box by tapping on the vehicle marker Live tracking has a 10 minute timeout counter When the timeout counter reaches zero live tracking will automatically be exited You can end live tracking at any time by selecting the Live Tracking icon Note The map will follow the vehicle during live tracking even if you change the zoom level If you scroll the map pan then the map will stop fol...

Page 91: ...Malfunction Indicator Lamp MIL The battery voltage falls below 11 5 volts While the engine is not running and the vehicle experiences a motion that exceeds a threshold that you choose 5 failed attempts logging into your account You can also configure email and text message notifications for each alert For more information on configuring your alerts and the associated notifications see sections Con...

Page 92: ...92 Within the smartphone app you can scroll to view all of your Alerts The most recent Alert appears first ...

Page 93: ...rts you wish to clear and tap Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your account using the mycar delphi com website and select the Alerts tab ...

Page 94: ...94 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit ...

Page 95: ...e may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time and date when the code was read from your vehicle Therefore you may read the same code from the vehicle multiple times and see it in the list multiple times For more information on reading your vehicle codes see section Performing...

Page 96: ...enu at the bottom of the screen Then tap Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 97: ... clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle s health Note Simply clearing the diagnostic codes in your vehicle will not repa...

Page 98: ...98 To begin clearing codes tap the soft menu at the bottom of the screen Then tap Clear trouble codes ...

Page 99: ...99 Tap Display only to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 100: ...n since you installed the module Within the smartphone app you can view ten vehicle trips per page The most recent trip is listed first You can scroll down to load and view subsequent pages of 10 trips at a time Select any trip to view the trip details Tap any trip to view its details ...

Page 101: ...trip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip on a map ...

Page 102: ...oom the map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects these breadcrumbs to approximate the route the vehicle took ...

Page 103: ...icles that require a sequence of buttons to be pressed to perform a remote start you only need to press the Remote Start button once The module will automatically provide any button sequence required to start the vehicle Note You will only need to pair the key fob using the Delphi Connect app or website one time After the initial pairing the key fob capability will be available from either locatio...

Page 104: ...104 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit ...

Page 105: ...ntinue If you do not find a picture of your key fob tap I don t see my key fob In this case your key fob is not currently supported 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes Do not close the app during this process ...

Page 106: ...ock switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicle...

Page 107: ...e your keyfob feature without a vehicle VIN navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not already set up you will see the following message Tap OK to begin the fob set up process or Cancel to exit ...

Page 108: ...it If are not able to select your vehicle tap My vehicle is not listed and see section My Vehicle is Not Supported 3 After you have selected your vehicle tap Submit The configuration process can take up to 5 minutes Do not close your browser window during this process ...

Page 109: ...ob setup steps If you wish to complete the process later you can tap Perform this step later 5 Once in the vehicle tap Continue Carefully follow the on screen instructions You may be required to push buttons in your vehicle such as the door lock unlock switch or you may need to turn the ignition key a certain number of times ...

Page 110: ...fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or the website once After the initial pairing it will be available from the smartphone app or website Pair Smartphone Bluetooth to Module This feature lets you access the key fob functions on your Delphi Connect smartphone app within Bluetooth range of the module range is dependent on your cell ph...

Page 111: ... your Smartphone with the module Bluetooth Direct Connect follow the steps below 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left corner Tap Settings 2 Tap Vehicle Settings ...

Page 112: ...112 3 Tap the vehicle in which the module is currently installed 4 Tap Bluetooth Settings 5 Tap Discover to activate Bluetooth pairing ...

Page 113: ...esn t begin scanning automatically 9 When a device named ACT where are three numbers appears as an available device tap it 10 The device ACT should now show as paired Authorize your smartphone s Bluetooth key fob functionality 1 Return to the Delphi Connect Car app If your phone doesn t appear on the list of Bluetooth phones tap the Back button and then re enter Bluetooth Settings 2 Your phone wil...

Page 114: ...114 3 Tap your phone s name 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized ...

Page 115: ... icon until you return to the Delphi Connect side menu 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluetooth setup is complete ...

Page 116: ...uetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left corner 2 Tap Settings ...

Page 117: ...117 3 Tap Vehicle Settings ...

Page 118: ...118 4 Tap the vehicle in which the module is currently installed ...

Page 119: ...119 5 Tap Bluetooth Settings ...

Page 120: ...120 6 Tap the name of the device you wish to remove ...

Page 121: ... 7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called forget ...

Page 122: ...122 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section ...

Page 123: ...Settings The Account Settings allow you to Modify your User Settings including login credentials account email address language for notifications and unit of measure Manage the modules associated with your account ...

Page 124: ...ample it is used for the forgot username and forgot password features Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address Enter your account email address in the box provided and tap Save to save your email or the Back button or Side Menu to exit without saving ...

Page 125: ...5 Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previously ...

Page 126: ...126 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving ...

Page 127: ...127 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username ...

Page 128: ...character long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without saving Usernames are not case sensitive ...

Page 129: ...129 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password ...

Page 130: ...me password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap back to cancel changing your password ...

Page 131: ...the vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For example in the dashboard images below one shows the default vehicle year and model and the VIN and the other shows the use of a nickname and description ...

Page 132: ...132 Modify Vehicle Nickname On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify ...

Page 133: ...133 Tap on Nickname to edit the vehicle nickname ...

Page 134: ...134 Enter the desired nickname and press Save to save the nickname Note If you delete the nickname the vehicle year and model will again be displayed ...

Page 135: ...135 Modify Vehicle Description On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify ...

Page 136: ...136 Tap on Description to edit the vehicle description ...

Page 137: ...137 Enter the desired description and press Save to save the description Note If you delete the description the vehicle VIN will again be displayed ...

Page 138: ...anguage The notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support On the side menu tap Settings then Account Settings then tap User Settings ...

Page 139: ...139 Tap Notification Language and select the desired language from the drop down list Tap Save to save your selection ...

Page 140: ...ure The unit of measure setting allows you to view your data in either Imperial units such as miles and mph or metric units such as kilometers and kph On the side menu tap Settings then Account Settings then tap User Settings ...

Page 141: ...141 Tap Units of Measure and select desired system of measurement from the drop down list Tap Save to save your selection ...

Page 142: ...ssociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Management You will see all the modules currently associated with your account ...

Page 143: ...143 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 144: ...144 2 Tap Add Module ...

Page 145: ...145 3 Enter the ESN or IMEI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add ...

Page 146: ...te Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it is currently connected to a vehicle Plug the module into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account ...

Page 147: ...icle datareportedbythemodulewillbeavailableinthenew account Anyprevious keyfob pairings willremaininthemoduleafteraddingittothenew account Any previous Bluetooth pairingswillbe availableafteraddingtheModule Remove a Module from Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 148: ...148 2 Tap the ESN or IMEI number of the module you want to remove ...

Page 149: ... you want to remove and tap Delete Module Note Removing a Module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 150: ...vehicle information such as providing your vehicle VIN when the VIN is not available Configure alerts and notifications Setup Bluetooth Direct Connect Review Your Vehicle Information 1 To review your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 151: ...151 2 Tap the vehicle you wish to review ...

Page 152: ... Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 153: ...153 2 Tap the vehicle you wish to review and then tap Edit ...

Page 154: ...154 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide ...

Page 155: ...155 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes ...

Page 156: ...xcel format containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with certain frequency recurring reports Configuring the One Time Report 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 157: ...157 2 Tap the vehicle you wish to configure 3 Tap Reports and Alerts ...

Page 158: ...158 3 Tap Reports and Alerts 4 Tap One Time ...

Page 159: ... Tap Start Date and End Date to set the start date and end date of the trips that you would like to contain in the report Once the start date and end date is selected tap Create Report to create your report ...

Page 160: ... is selected to create your report Note A download link will be sent to the email address associated with your account See the Account Email Address under User Settings section of this manual for instructions on how to add your email address to your account ...

Page 161: ...161 Configuring the Recurring Report 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 162: ...162 2 Tap the vehicle you wish to configure ...

Page 163: ...163 4 Tap Recurring 5 Tap Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly ...

Page 164: ...Recurring Report Note A download link will be sent to the email address associated with your account at the Frequency selected See the Account Email Address under User Settings section of this manual for instructions on how to add your email address to your account ...

Page 165: ...ng your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 166: ...166 2 Tap the vehicle you wish to configure ...

Page 167: ...167 3 Tap Alerts Notifications ...

Page 168: ...168 4 Tap Geofence ...

Page 169: ...169 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again ...

Page 170: ...170 6 Tap the Geo Fence name to configure the entry and exit alerts individually ...

Page 171: ...exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 172: ...172 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 173: ...173 2 Tap the vehicle you wish to configure ...

Page 174: ...174 3 Tap Alerts Notifications ...

Page 175: ...175 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again ...

Page 176: ...176 5 Tap the word Speed to configure the speed threshold ...

Page 177: ...en the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 178: ...178 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 179: ...179 2 Tap the vehicle you wish to configure ...

Page 180: ...180 3 Tap Alerts Notifications ...

Page 181: ...181 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again ...

Page 182: ...182 5 Tap the word Motion to configure the motion threshold ...

Page 183: ...ically be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is more sensitive a larger value is less sensitive See Configuring Notificati...

Page 184: ...184 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 185: ...185 2 Tap the vehicle you wish to configure ...

Page 186: ...186 3 Tap Alerts Notifications ...

Page 187: ...187 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again ...

Page 188: ...188 5 Tap the words Engine RPM to configure the RPM threshold ...

Page 189: ...ngine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 190: ...a new mobile number for notifications you will recieve a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt message If you do not opt in you will not recieve notifications on that mobile number Note To discontinue recieving alerts on a mobile phone you can remove the mobile number from the notification settin...

Page 191: ...ation to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 192: ...192 2 Tap the vehicle you wish to configure ...

Page 193: ...193 3 Tap Alerts Notifications ...

Page 194: ...194 4 Tap the word Speed to configure the notifications ...

Page 195: ...195 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 196: ...196 6 Tap Add Notification ...

Page 197: ...tion to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter as many email addresses as you wish ...

Page 198: ... number select the mobile number icon enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification You can enter as many mobile numbers as you wish ...

Page 199: ...ciated with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 200: ...200 2 Tap the vehicle you wish to configure ...

Page 201: ...201 3 Tap Alerts Notifications ...

Page 202: ...202 4 Tap the word Speed to configure the notifications ...

Page 203: ...203 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 204: ...ication email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 205: ...n logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the app will be logged out and you will need to log in the next time you access the app Enable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 206: ...206 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation ...

Page 207: ...207 The PIN code will now show ON ...

Page 208: ...208 Disable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 209: ...209 Enter your 4 digit PIN ...

Page 210: ...210 The PIN code will now show OFF ...

Page 211: ...ent Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector 1 To access the OBD Locator on the side menu tap Settings ...

Page 212: ...212 2 Tap About and then tap OBD Locator ...

Page 213: ...213 Reviewing the Terms of Use and Privacy Policy 1 To review the Terms of Use and Privacy Policy on the side menu tap Settings ...

Page 214: ...214 2 Tap About and then tap the document you wish to review ...

Page 215: ...u of the app tap Logout to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in indefinitely unless the user logs out using the MENU and Logout selection ...

Page 216: ...sing the iPhone App Forgot Username or Password Shouldyouforgetyour account logincredentials youcanrequest yourusernameorapassword resetfromthelogin screen TorequestyourUsername tapForgot UsernameorPassword ...

Page 217: ...217 Tap Forgot Username Enter the account email address you provided in your User Settings and tap Submit ...

Page 218: ...s you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 To request a Password reset tap Forgot Username or Password ...

Page 219: ...dress you provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email address in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 220: ...avigatetoaspecific category taptheitemyouwanttoview suchasAlerts RecentTrips HealthandLocation as shown in the redboxes YoucanalsotaptheSideMenuicon locatedin thetop leftcornertonavigate tothe variousfeaturesoftheapp Side Menu ...

Page 221: ...iConnect features OpentheSettingsfeature tomodifyaccountinformation manageyourmodules configureAlertsand Notifications andsetupBluetooth pairingforcompatibledevices TapKeyFobtoaccess the keyfobfeature TapLogoutto log out fromyour vehicle Side Menu Options ...

Page 222: ...estthemostrecentdata fromthemodule tapthe Refresh buttonfromanywherewithintheapp Arefreshmaytakeup totwominutes You can continue touse theappduringthistime Thenewestinformation willbe displayedwhen itbecomes available Note Tripsarenotcomplete untilaftertheenginehasbeenturnedoff forashortperiodoftime Therefore theRecentTrip listwill not showatripthatiscurrentlyunderway Refresh Button ...

Page 223: ...unt youcanselectwhichvehicle s informationtoview Tap the vehicle iconat thetopof thescreentodisplayallavailablevehicles Tapthevehicleyou wish toview or select current vehicleif youdonotwishtochangevehicles The lastvehiclethatrecorded datais indicatedwiththemoduleicon seeyellowbox ...

Page 224: ...vehicle status Itincludesthefollowinginformation Basicvehicleinformation including the enginerunstatus current programmableodometer batteryvoltage and the fuellevel if yourvehiclesupportsthisfeature Note Fuel level readingswillworkoncompatiblevehicles ...

Page 225: ...recent alerts The most recent health information reported by your vehicle Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure See Performing a Diagnostic Scan on Your Vehicle ...

Page 226: ...226 The most recent trips ...

Page 227: ...emarkerwith ablack dot in the centersurroundedbyatransparentcircle IfyouhaveyourGPS servicesturned on the location ofyourphonewillbeshownasabluedot Note VehiclelocationissubjecttoGPSaccuracy Dependingonlocalconditions itcantake afewminutesto locateyour vehicleusing GPSservices Thismaydelayyourabilitytoseeyourvehicle location when installing themodule Inaddition whenyourvehicleislocatedinanenclosed...

Page 228: ... information If youtaponavehiclethat isnotthecurrentvehicle youwill beabletoHideit which will remove it fromthelocationview Thevehicleisstillinyour account andyoucanviewit again byusing the Hide Showlocationmenu Or youcanSelectit which will makeitthecurrentvehicle and the markerwillturngreen Toclosethevehicle informationbox tapanywhereon the mapor use the dismissbutton thesmallxinthecornerofthebox...

Page 229: ...vehicle toshowonthemapandthelocationisunknown amessagewill bedisplayedatthe top ofthe map indicatinghowmanyvehiclelocationsareunknown Tap the messagetoseea list ofallvehicles whichhaveunknownlocations Missing ios_loc_unknown3 ...

Page 230: ...230 Hide Show Vehicles on the Location Map Onthelocationscreen you can select whichof yourvehiclesyouwishtodisplayonthemap using theHideorShow Vehicles feature onthelocationmenu ...

Page 231: ...oshowinthelocationmap Youcannotuncheckthecurrentvehicle TapSelectCurrentVehicle Onlyto displayonlythecurrentvehicleonthemap Tapthebackarrow atthetopofthe screen toreturn tothe locationmenu Tapthebackarrowagaintoclosethe locationmenu ...

Page 232: ...p view can be customized using the map controls You can use the standard Apple map controls such as scrolling and zooming to adjust the Map view To enable and disable the satellite view tap Satellite on the location menu ...

Page 233: ...Fences To enable and disable the display of Geo Fences tap the Show Geo Fences switch on the location menu You will see the geo fences associated with the current vehicle See Managing Geo Fences for more information ...

Page 234: ...234 Find My Car Tap the Zoom to Vehicle button to center the map on the current vehicle s location ...

Page 235: ...235 Find All My Cars On the location menu tap the Zoom to All Vehicles button to resize the map to show all vehicles selected for display ...

Page 236: ...u can have your default navigation app provide directions from your location to your vehicle Tap Directions To Vehicle on the location menu This command will launch the default navigation app on your phone and plot a route from your location to your vehicle s location ...

Page 237: ... odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value tap the odometer on the dashboard ...

Page 238: ...238 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving ...

Page 239: ... if desired See Configuring Notifications on page 75 for more informa tion You can define up to six geo fences for each vehicle These can be edited or deleted as often as you like A geo fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a geo fence at least 0 1 miles in any direction to avoid false alerts Creat...

Page 240: ...240 2 Tap CREATE NEW FENCE 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 241: ...where you would like to place the Geo Fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boundaries Tap Finish Resize when done ...

Page 242: ...242 6 Tap Save to save your geo fence or the back arrow to cancel creating the geo fence ...

Page 243: ...243 7 Enter the name of the new geo fence and tap Save or tap the back arrow to exit without saving 8 Create additional Geo Fences if desired ...

Page 244: ...244 9 Tap the back arrow when you are done ...

Page 245: ...245 Create a Geo Fence by Searching for an Address or Business Name 1 Open the location menu by tapping the information icon Tap Add or Edit Geo fence in the location menu ...

Page 246: ...246 2 Tap CREATE NEW FENCE ...

Page 247: ...247 3 In the search bar located at the top of the map enter the address or business name you want to find and tap Search ...

Page 248: ...248 4 Select the desired location from the list of results You can modify your search criteria and search again ...

Page 249: ...249 5 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 250: ...where you would like to place the Geo Fence The cross hairs indicate the center of the geo fence 7 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boundaries Tap Finish Resize when done ...

Page 251: ...251 8 Tap Save to save your geo fence ...

Page 252: ...252 9 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap Save or tap the back arrow to exit without saving ...

Page 253: ...253 Edit an Existing Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence ...

Page 254: ...254 2 Tap on the name of the Geo Fence you want to edit ...

Page 255: ...255 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 256: ...to where you would like to place the geo fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize and use the handles to change the shape of the geo fence boundaries Tap Finish Resize when done ...

Page 257: ...257 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap the back arrow to exit without saving ...

Page 258: ...258 Delete an Existing Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence ...

Page 259: ...259 2 Tap the name of the geo fence you want to delete ...

Page 260: ...260 3 Tap Delete then tap Yes to delete or No to exit without deleting ...

Page 261: ...261 Enable or Disable a Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence ...

Page 262: ...gs panel to disable the geo fence uncheck the box to the left of the Geo Fence you wish to disable This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence Check the box to re enable the geo fence ...

Page 263: ...live track one vehicle at a time Due to the amount of data usage required to perform live tracking tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be updated approximately every 5 seconds If you are concerned about the location of your vehicle and wish to cal...

Page 264: ...264 2 You will be see a warning message with a reminder of the 10 minute timeout To continue tap Accept To exit live tracking tap Cancel ...

Page 265: ...l follow the vehicle during live tracking even if you change the zoom level If you scroll the map pan then the map will stop following the vehicle To resume following the vehicle with the map tap the Zoom to Vehicle button Alerts The Delphi Connect app will notify you with alerts of specific vehicle behaviors Current alerts include the following Vehicle speed exceeding a limit that you choose Vehi...

Page 266: ...The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started You can also configure email and text message notifications for each alert For more information on configuring your alerts and the associated notifications see sections Configuring Alerts and Configuring Notifications You can scroll to view all of your Alerts The most recent Alert appear...

Page 267: ...ish to clear and select Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your account using the mycar delphi com website and select the Alerts tab ...

Page 268: ...268 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit ...

Page 269: ...an of your vehicle which will display the codes reported by your vehicle The Delphi Connect app will show you both the numeric diagnostic code and the meaning of the code In some cases the definition of a manufacturer specific code may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time ...

Page 270: ...p the Refresh button labeled Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 271: ...nt diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle s health Note Simply clearing the diagnostic codes in your vehicle will not repair any problems ...

Page 272: ...272 Tap Clear Display to clear the codes from your display tap Clear Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 273: ...n since you installed the module Within the smartphone app you can view ten vehicle trips per page The most recent trip is listed first You can scroll down to load and view subsequent pages of 10 trips at a time Select any trip to view the trip details Tap any trip to view its details ...

Page 274: ...trip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip on a map ...

Page 275: ...e map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects these breadcrumbs to approximate the route the vehicle took ...

Page 276: ...eck if your remote start feature is supported Refer to the fitment guide at connectedcar delphi com fitment For vehicles that require a sequence of buttons to be pressed to perform a remote start you only need to press the Remote Start button once The module will automatically provide any button sequence required to start the vehicle Note You will only need to pair the key fob using the Delphi Con...

Page 277: ...p of the screen below your vehicle name If the module was unable to read your vehicle s VIN your vehicle will be identified by the word Vehicle followed by a number If your VIN is not available see section Key Fob Setup without VIN You can also edit your vehicle information and provide either the VIN or the Make Model and Model Year of your vehicle prior to fob setup See section Edit Your Vehicle ...

Page 278: ...278 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit ...

Page 279: ... buttons look for the key fob picture that matches your key fob Once you have found your key fob tap Continue If you do not find a picture of your key fob tap I don t see my fob In this case your key fob is not currently supported ...

Page 280: ...280 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes Do not close the app during this process ...

Page 281: ...hen complete the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps If you wish to complete the process later you can tap Perform this step later ...

Page 282: ...g of your Key Fob you should be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or website once After the i...

Page 283: ...VIN 1 To enable your key fob feature navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not set up you will see the following message Tap OK to begin the fob set up process or Cancel to exit ...

Page 284: ...p My vehicle is not listed and see section My Vehicle is Not Supported 3 Using the Prev and Next buttons look for the fob picture that matches your key fob Once you have found your key fob tap Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported ...

Page 285: ...lized The configuration step can take up to 5 minutes Do not close the app during this process 5 When complete the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps If you wish to complete the process later you can tap Perform this step later ...

Page 286: ... your Key Fob you will be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connected Car website to send key fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or the website once After t...

Page 287: ...pp when within Bluetooth range of the module range is dependent on your cell phone This feature requires Successful key fob pairing to your vehicle A compatible smartphone with Bluetooth To pair your Smartphone with the module Bluetooth Direct Connect follow the steps below 1 Access the Delphi Connect Car app side menu Tap Settings ...

Page 288: ...288 2 Tap Vehicle Settings 3 Tap the vehicle in which the module is currently installed ...

Page 289: ...289 4 Tap Bluetooth Settings ...

Page 290: ...ur phone s Home button and follow the procedures for turning on your smartphone s Bluetooth feature 8 Tap Search for Devices or Scan Now if your phone doesn t begin scanning automatically 9 When a device named ACT where are three numbers appears as an available device tap it 10 The device ACT should now show as paired ...

Page 291: ... Bluetooth key fob functionality 1 Return to the Delphi Connect Car app If your phone doesn t appear on the list of Bluetooth phones tap the Back button and then re enter Bluetooth Settings 2 Your phone will be listed as Unauthorized ...

Page 292: ...292 3 Tap your phone s name ...

Page 293: ...293 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized ...

Page 294: ...294 5 Return to the Delphi Connect side menu ...

Page 295: ...295 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluetooth setup is complete ...

Page 296: ...296 Remove the Bluetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu 2 Tap Settings ...

Page 297: ...297 3 Tap Vehicle Settings ...

Page 298: ...298 4 Tap the vehicle in which the module is currently installed ...

Page 299: ...299 5 Tap Bluetooth Settings ...

Page 300: ...300 6 Tap the name of the device you wish to remove ...

Page 301: ... 7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called forget ...

Page 302: ...302 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section ...

Page 303: ...ur connected car account for example the forgot username and forgot password features Account Settings The Account Settings allow you to Modify your User Settings including login credentials account email address language for notifications and unit of measure Manage the modules associated with your account ...

Page 304: ...304 Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address ...

Page 305: ...5 Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previously ...

Page 306: ...306 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving ...

Page 307: ...307 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username ...

Page 308: ...character long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without saving Usernames are not case sensitive ...

Page 309: ...309 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password ...

Page 310: ...me password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap Back to cancel changing your password ...

Page 311: ...the vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For example in the dashboard images below one shows the default vehicle year and model and the VIN and the other shows the use of a nickname and description ...

Page 312: ...312 Modify Vehicle Nickname On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify Missing ios_side menu ...

Page 313: ...313 Tap on Nickname to edit the vehicle nickname ...

Page 314: ...314 Enter the desired nickname and press Save to save the nickname Note If you delete the nickname the vehicle year and model will again be displayed ...

Page 315: ...315 Modify Vehicle Description On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify Missing ios_side menu ...

Page 316: ...316 Tap on Description to edit the vehicle description ...

Page 317: ...317 Enter the desired description and press Save to save the description Note If you delete the description the vehicle VIN will again be displayed ...

Page 318: ... notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support On the side menu tap Settings then Account Settings then tap User Settings Missing ios_side menu ...

Page 319: ...319 Tap Notification Language and select the desired language from the drop down list Tap Save to save your selection ...

Page 320: ...t of measure setting allows you to view your data in either Imperial units such as miles and mph or metric units such as kilometers and kph On the side menu tap Settings then Account Settings then tap User Settings Missing ios_side menu ...

Page 321: ...321 Tap Units of Measure and select desired system of measurement from the drop down list Tap Save to save your selection ...

Page 322: ...ssociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Management You will see all the modules currently associated with your account ...

Page 323: ...323 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 324: ...324 2 Tap Add Module ...

Page 325: ...325 3 Enter the ESN or IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add ...

Page 326: ... into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account Note Any vehicle data in the previous account will not be transferred to the new account Once added to the new account all vehicle data reported by the module will be available in the new account Any previous key fob pairings will remain in t...

Page 327: ...327 Remove a Module from Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 328: ...328 2 Tap the ESN or IEMI number of the module you want to remove ...

Page 329: ... you want to remove and tap Delete Module Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 330: ...Settings from the side menu then tap Vehicle Settings Vehicle Settings The Vehicle Settings allow you to Review and edit your vehicle information such as providing your vehicle VIN when the VIN is not available Configure alerts and notifications Setup Bluetooth Direct Connect ...

Page 331: ...331 Tap the vehicle you wish to review ...

Page 332: ... Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 333: ...333 2 Tap the vehicle you wish to review and then tap Edit ...

Page 334: ...334 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide ...

Page 335: ...335 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes ...

Page 336: ...cel format containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with cer tain frequency recurring reports Configuring the One Time Report 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 337: ...337 2 Tap the vehicle you wish to configure ...

Page 338: ...338 3 Tap Reports and Alerts ...

Page 339: ...e Time 5 Tap Start Date and End Date to set the start date and end date of the trips that you would like to contain in the report Once the start date and end date is selected tap Create Report to create your report ...

Page 340: ... is selected to create your report Note A download link will be sent to the email address associated with your account See the Account Email Address under User Settings section of this manual for instructions on how to add your email address to your account ...

Page 341: ...341 Configuring the Recurring Report 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 342: ...342 2 Tap the vehicle you wish to configure ...

Page 343: ...343 3 Tap Reports and Alerts 4 Tap Recurring ...

Page 344: ...344 5 Tap Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly ...

Page 345: ...Recurring Report Note A download link will be sent to the email address associated with your account at the Frequency selected See the Account Email Address under User Settings section of this manual for instructions on how to add your email address to your account ...

Page 346: ... smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 347: ...347 2 Tap the vehicle you wish to configure ...

Page 348: ...348 3 Tap Alerts Notifications ...

Page 349: ...349 4 Tap Geofence ...

Page 350: ...350 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again ...

Page 351: ...351 6 Tap the Geo Fence name to configure the entry and exit alerts individually ...

Page 352: ...exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 353: ...353 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 354: ...354 2 Tap the vehicle you wish to configure ...

Page 355: ...355 3 Tap Alerts Notifications ...

Page 356: ...356 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again ...

Page 357: ...357 5 Tap the word Speed to configure the speed threshold ...

Page 358: ...en the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 359: ...359 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 360: ...360 2 Tap the vehicle you wish to configure ...

Page 361: ...361 3 Tap Alerts Notifications ...

Page 362: ...362 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again ...

Page 363: ...363 5 Tap the word Motion to configure the motion threshold ...

Page 364: ...ically be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is...

Page 365: ...365 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 366: ...366 2 Tap the vehicle you wish to configure ...

Page 367: ...367 3 Tap Alerts Notifications ...

Page 368: ...368 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again ...

Page 369: ...369 5 Tap the words Engine RPM to configure the RPM threshold ...

Page 370: ...ngine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 371: ...a new mobile number for notifications you will receive a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt message If you do not opt in you will not receive notifications on that mobile number Note To discontinue receiving alerts on a mobile phone you can remove the mobile number from the notification settin...

Page 372: ...ation to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 373: ...373 2 Tap the vehicle you wish to configure ...

Page 374: ...374 3 Tap Alerts Notifications ...

Page 375: ...375 4 Tap the word Speed to configure the notifications ...

Page 376: ...376 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the Notifications section ...

Page 377: ...d a notifcation to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter as many email addresses as you wish ...

Page 378: ...it mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification You can enter as many mobile numbers as you wish 9 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 379: ...d with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 380: ...380 2 Tap the vehicle you wish to configure ...

Page 381: ...381 3 Tap Alerts Notifications ...

Page 382: ...382 4 Tap the word Speed to configure the notifications ...

Page 383: ...383 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 384: ...ication email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 385: ...n logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the app will be logged out and you will need to log in the next time you access the app Enable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 386: ...386 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation ...

Page 387: ...387 The PIN code will now show ON ...

Page 388: ...388 Disable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 389: ...389 Enter your 4 digit PIN ...

Page 390: ...390 The PIN code will now show OFF ...

Page 391: ...rent Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector To access the OBD Locator on the side menu tap Settings ...

Page 392: ...392 Tap About and then tap OBD Locator ...

Page 393: ...393 Reviewing the Terms of Use and Privacy Policy To review the Terms of Use and Privacy Policy on the side menu tap Settings ...

Page 394: ...394 Tap About and then tap the document you with to review ...

Page 395: ...de Menu of the app tap Log Out to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in unless the user logs out using the MENU and Log Out selection ...

Page 396: ...t Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username click Forgot Username Note The website will automatically log you out after 20 minutes of inactivity if you do not log out using the Logout feature ...

Page 397: ...397 Enter the account email address you provided in your User Settings and click Send Email ...

Page 398: ...address you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 To request your Password click Forgot Password ...

Page 399: ...ou provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email address in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 400: ...ey Fob and Settings You may also click the highlighted icons or the word More in the section you want to visit as shown in the red boxes Click on your username to change various settings for your account see yellow box The LOG OUT button allows you to log out from your vehicle see green box Note Using the Back button in your browser is not recommended ...

Page 401: ...401 Selecting Your Vehicle If you have more than one module associated with your account you can select which vehicle s information to view Click on the down arrow next to your vehicle ...

Page 402: ...402 Click on the vehicle you wish to view or click on the up arrow to keep viewing the current vehicle Note The last vehicle that recorded data is indicated with the module icon see yellow box ...

Page 403: ...403 If there are more than 6 vehicles to choose from you can page through the list of all vehicles using the right arrow ...

Page 404: ... VIN is not available Edit Your Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself When you enter your VIN the Connected Car service will attempt to look up your vehicle for you To edit your vehicle information click the vehicle name at the top of the screen ...

Page 405: ...405 Click the circle next to the information you want to provide ...

Page 406: ...406 Enter the VIN or use the drop down menus to select your vehicle s make model and model year Click Save to save your changes or Cancel to exit without saving your changes ...

Page 407: ...the vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For example in the dashboard images below one shows the default vehicle year and model and the VIN and the other shows the use of a nickname and description ...

Page 408: ...408 Modify Vehicle Nickname Select the vehicle you want to modify from the dropdown at the top of the screen Click on the vehicle name at the top of the screen ...

Page 409: ...If your vehicle has reported the VIN you will see the following pop up window and it will already contain vehicle information Click Edit If your vehicle has not reported the VIN you will not see this pop up ...

Page 410: ...ed the VIN you can also enter your vehicle information at this time or leave it blank Click Save to save your changes Note If you delete the nickname the vehicle year and model will again be displayed If you delete the description the vehicle VIN will again be displayed ...

Page 411: ... your username menu click on your username in the upper right hand corner From this drop down you can access your user settings and the OBD locator feature You can also logoff from your Delphi Connect account by clicking Log Out ...

Page 412: ...within the website you can refresh your vehicle data by clicking the Refresh button You will see the following message while your vehicle is being contacted for a refresh Note On the Health screen clicking the Refresh button will initiate a scan of your vehicle for diagnostic trouble codes See Performing a Diagnostic Code Scan on Your Vehicle on page 171 ...

Page 413: ... the refresh fail you will receive an error message indicating why the refresh was unsuccessful Select OK to return to the website Dashboard The Dashboard provides a summary of your vehicle status It includes the following areas Basic vehicle information including the engine run status current programmable odometer battery voltage and the fuel level if your vehicle supports this feature Note Fuel ...

Page 414: ...414 Last recorded Location of vehicle The most recent alerts ...

Page 415: ...ecent trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feature See Performing a diagnostic Scan on Your Vehicle If your vehicle has no Health issues you will see the following note No trouble codes found ...

Page 416: ...dot in the center Other vehicles are indicated by a blue marker with a black dot in the center surrounded by a transparent circle You can use the standard map controls to change the way the map is displayed such as satellite and street view The Geo Fence button allows you to manage the geo fences for your vehicle See Managing Geo Fences for more information The Live Tracking button turns on the li...

Page 417: ...e group Click on a group in the mini map to zoom the main map to that group of vehicles Note Vehicle location is subject to GPS accuracy Depending on local conditions it can take a few minutes to locate your vehicle using GPS services This may delay your ability to see your vehicle location when installing the module In addition when your vehicle is located in an enclosed structure such as a garag...

Page 418: ...tion If you click on a vehicle that is not the current vehicle you will be able to Hide it which will remove it from the location view The vehicle is still in your account and you can view it again by using the Hide Show location menu Or you can Select it which will make it the current vehicle and the marker will turn green To close the vehicle information box click the small x in the corner of th...

Page 419: ...vehicle to show on the map and the location is unknown a message will be displayed at the top of the map indicating how many vehicle locations are unknown Click View more to see a list of all vehicles which have unknown locations ...

Page 420: ...420 Hide Show Vehicles on the Location Map On the location screen you can select which of your vehicles you wish to display on the map using the Hide or Show Vehicles ...

Page 421: ...o show in the location map You cannot uncheck the current vehicle Click Select Current Vehicle Only to display only the current vehicle on the map Click Apply to save your changes and return to the map or Cancel to exit without saving ...

Page 422: ...422 Find My Car Click the Zoom to Vehicle button to center the map on the current vehicle s location ...

Page 423: ...423 Find All My Cars Click the Zoom to All Vehicles button to resize the map to show all vehicles selected for display ...

Page 424: ...424 Map View The map view can be customized using the the standard map controls such as scrolling and zooming to adjust the Map view ...

Page 425: ...er is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value click Set next to the odometer on the dashboard ...

Page 426: ...426 Enter the desired value in miles Tap Submit to save the value or Cancel to exit without saving ...

Page 427: ... text message if desired See Configuring Notifications on page 75 for more information You can define up to six geo fences for each vehicle These can be edited or deleted as often as you like A geo fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a geo fence at least 0 1 miles in any direction to avoid false ...

Page 428: ...428 2 In the Geo Fences window click CREATE NEW FENCE ...

Page 429: ...429 3 Scroll and zoom the map to where you would like to place the Geo Fence and tap DROP PIN HERE ...

Page 430: ...e geo fence between a circle and a rectangle You can hide the Geo Fence panel to see more of the map by clicking on the panel tab see yellow box Simply click the tab again to show the Geo Fence panel When you are finished select SAVE to save it or CANCEL to cancel creation 5 Create additional Geo Fences as desired 6 Select Close Geo Fence when you are done ...

Page 431: ...31 Create a Geo Fence by Searching for an Address or Business Name 1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 In the Geo Fences settings panel click CREATE NEW FENCE ...

Page 432: ...432 3 Click ENTER ADDRESS ...

Page 433: ...433 4 Enter the address or business name you want to find and click VIEW RESULTS ...

Page 434: ...ough the list of search results You can modify the search criteria and click VIEW RESULTS to refresh the results Within the search results click the desired location A Geo Fence will be created at the selected location ...

Page 435: ...etween a circle and a rectangle The name of the Geo Fence will default to your search text but you can change it to a different name When you are finished click Save to save the Geo Fence Click Back to return to the search results and choose a different result or change the search criteria To exit without saving your changes click CANCEL or click Close Geo Fence ...

Page 436: ...e 1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to the Geo Fence you want to edit ...

Page 437: ...see more of the map by clicking on the panel see yellow box Simply click the tab again to show the Geo Fence panel When you are finished select SAVE CHANGES to save it or CANCEL to exit without saving your changes Delete an Existing Geo Fence 1 Click the Geo Fence button in the Location view to begin managing Geo Fences ...

Page 438: ...438 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to the Geo Fence you want to edit 3 Click Delete ...

Page 439: ...439 Enable or Disable a Geo Fence 1 Click the Geo Fence button in the Location view to begin managing Geo Fences ...

Page 440: ...the checkbox to the left of the Geo Fence you wish to disable The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence ...

Page 441: ...441 3 To enable a Geo Fence check the box to the left of the Geo Fence name The Geo Fence will be shown on the map again and alerts will again be generated by this Geo Fence ...

Page 442: ...king tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be updated approximately every 5 seconds 1 Click Live Tracking in the Location view to start the live tracking feature 2 You will see the following message as the vehicle is being contacted Select Cancel to...

Page 443: ...act your vehicle Select Cancel to return to the Location view If your vehicle cannot be connected the feature will timeout Select OK to return to Location view Note The map will follow the vehicle during live tracking even if you change the zoom level If you scroll the map pan then the map will stop following the vehicle To resume following the vehicle with the map click Zoom to Vehicle on the liv...

Page 444: ...le has entered or exited a Geo Fence location The Check Engine Light CEL has illuminated this is sometimes referred to as the Malfunction Indicator Lamp MIL The battery voltage falls below 11 5 volts While the engine is not running and the vehicles experiences a motion that exceeds a threshold that you choose 5 failed attempts logging into your account Note The motion alert is enabled 10 minutes a...

Page 445: ...iated notifications see sections Configuring Alerts and Configuring Notifications Use the navigation buttons to scroll through the alerts Clearing Alerts To clear specific alerts select the check box to the right of the alerts you wish to clear then select CLEAR SELECTED You will be asked to confirm your desire to clear the selected alerts ...

Page 446: ... numeric diagnostic code and the meaning of the code In some cases the definition of a manufacturer specific code may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time and date when the code was read from your vehicle Therefore you may read the same code from the vehicle multiple times...

Page 447: ...hicle navigate to the Health screen and click the Refresh button You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 448: ... If you clear the codes from your vehicle the module will command your vehicle to clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle...

Page 449: ...449 To begin clearing codes tap CLEAR ALL Tap Display to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 450: ...a specific trip Select CLEAR ALL to clear all the trips from this vehicle s history Use the map control tools to change the rotation zoom and view type Bird s Eye or Road view See Modify the Map Display for more information on customizing the Map view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue l...

Page 451: ...ition you can use the Delphi Connect website to send key fob commands as well Note While the module currently supports most remote start systems that came from the manufacturer you can check if your remote start feature is supported Refer to the fitment guide at connectedcar delphi com fitment For vehicles that require a sequence of buttons to be pressed to perform a remote start you only need to ...

Page 452: ...vehicle will be identified by the word Vehicle followed by a number If your VIN is not available see section Key Fob Setup without VIN You can also edit your vehicle information and provide either the VIN or the Make Model and Model Year of your vehicle prior to fob setup See section Edit Your Vehicle Information To enable your keyfob feature 1 Navigate to the KEY FOB tab If your key fob is not al...

Page 453: ... found your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes ...

Page 454: ...witch or you may need to turn the ignition key a certain number of times Following successful pairing of your Key Fob you should be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the website to send key fob commands to your vehicle with your Internet co...

Page 455: ...If your key fob is not already set up you will see the following message Click on START CONFIGURATION to begin the fob set up process 2 Use the on screen prompts to select your vehicle and click Submit If are not able to select your vehicle tap My vehicle is not listed and see section My Vehicle is Not Supported ...

Page 456: ...found your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 After you have selected your vehicle press Submit The configuration process can take up to 5 minutes Do not close your browser window during this process ...

Page 457: ...lock switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicl...

Page 458: ... your username menu click on your username in the upper right hand corner From this drop down you can access your user settings and the OBD locator feature You can also logoff from your Delphi Connect account by clicking Log Out ...

Page 459: ... click menu click User Settings From this screen you can modify your Username and your account email address The account email is used to communicate information regarding your Delphi Connect account for example it is used for both the forgot username and forgot password features You can delete the account email by clearing the box and clicking Save Changes ...

Page 460: ...r your Units of Measure The notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support The units of measure setting allows you to view your data in either Imperial units such as miles and mph or metric units such as kilometers and kph Click on Save Changes to save all your changes or Cancel to reset all the entries ba...

Page 461: ...u allows you to manage your modules and Alerts and Notifications Settings Module Management Module Management allows you to View the modules associated with your account Add modules to your account Remove modules from your account ...

Page 462: ...462 View Modules Associated with Your Account On the Settings menu select MANAGE MODULES You will see all the modules currently associated with your account ...

Page 463: ...463 Add a Module to Your Account 1 On the Settings menu select MANAGE MODULES ...

Page 464: ...464 2 Click Add Module 3 Enter the ESN or IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Click Add ...

Page 465: ...exit without adding the Module Note Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it currently on a vehicle Plug the module into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account ...

Page 466: ...account allvehicle datareportedbythemodulewillbeavailableinthenew account Anyprevious key fob pairings willremaininthemoduleafteraddingthemoduletothe newaccount Anyprevious Bluetoothpairingswillbeavailableafteraddingthemodule Remove a Module from Your Account 1 On the Settings menu select MANAGE MODULES ...

Page 467: ...number of the module you want to remove Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 468: ... for mat containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with certain frequency recurring reports Configuring the One Time Recurring Reports 1 On the Settings menu select MANAGE REPORTS AND ALERTS ...

Page 469: ...469 2 Select Reports ...

Page 470: ...470 3 Input the Date Range to create a One Time Report ...

Page 471: ...471 4 Once the start date and end date is range is selected tap Create Report to create your report ...

Page 472: ...472 5 Hit the save button to save your report to your default download folder or select save if you would like to save the file name and save to another folder ...

Page 473: ...473 6 Input the Frequency for a Recurring Report ...

Page 474: ...eed to enter an email address in user settings to access this feature Please refer to the User Settings Notification Language and Units of Measure section of this manual for help with adding your account email address ...

Page 475: ...475 8 Select Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly ...

Page 476: ...476 9 Slide the button to On to activate your recurring trip report or slide to Off to de active your recurring trip report ...

Page 477: ...477 10 Hit the Save Changes button to save your Recurring Reports settings ...

Page 478: ...ing your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 On the Settings menu select MANAGE ALERTS ...

Page 479: ...ence click the checkbox next to the Geo Fence you wish to disable The checkmark will be cleared This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence To enable the Geo Fence click the box next to the Geo Fence name ...

Page 480: ...entry and exit alerts individually 5 To disable the entry alert uncheck the box next to the words Trigger When Entered To disable the exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert ...

Page 481: ...481 6 Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 482: ...482 Configuring the Speed Alert 1 On the Settings menu select MANAGE ALERTS 2 To disable the speed alert click the checkbox next to the word Speed The checkmark will be cleared ...

Page 483: ...483 3 To enable the speed alert click the checkbox The checkmark will be added 4 Click the word Speed to configure the speed threshold ...

Page 484: ...That is when the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 6 Click Save to save your changes or click the BACK button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 485: ...u select MANAGE ALERTS 2 To disable the motion alert click the checkbox next to the word Motion The checkmark will be cleared To enable the motion alert click the checkbox The checkmark will be added Click the word Motion to configure the motion threshold ...

Page 486: ... s can typically be set off by slamming a vehicle door or rocking the vehicle 4 Click Save to save your changes or click the BACK button to exit without saving your changes See Configuring Notifications for information on configuring notifications Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is more sens...

Page 487: ...rt 1 On the Settings menu select MANAGE ALERTS 2 To disable the engine RPM alert click the checkbox next to the words Engine RPM The checkmark will be cleared To enable the engine RPM alert click the checkbox The checkmark will be added ...

Page 488: ...at you want to trigger the engine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 5 Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 489: ...the opt in instructions in the txt message If you do not opt in you will not recieve notifications on that mobile number Note To discontinue recieving alerts on a mobile phone you can remove the mobile number from the notifica tion settings You can also reply STOP any notification txt message This will not remove the mobile number from the notification settings you will need to perform this step s...

Page 490: ...490 2 Click the word Speed to configure the notifications 3 Click Add new notification ...

Page 491: ...on type 5 Enter a valid email address in the format myemail email com and click Save Click Cancel to exit without saving To enter additional email addresses click Add new notification again You can enter as many email addresses as you wish ...

Page 492: ...alert The process is similar for all alerts here is how to delete email addresses for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 493: ...3 3 To delete a notification email address click the x next to the email address 4 You will be asked to confirm you want to delete the email Click Delete to delete it click Cancel to exit without deleting ...

Page 494: ...rt The process is similar for all alerts here is how to add one to the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 495: ...495 3 Click Add new notification 4 Select Text for the notification type ...

Page 496: ... Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers click Add Text You can enter as many mobile numbers as you wish ...

Page 497: ...h any alert The process is similar for all alerts here is how to delete mobile numbers for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 498: ...498 3 To delete a notification mobile number click the x next to the mobile number ...

Page 499: ...alert notifications sent to multiple email addresses and multiple mobile phones Yes for each alert you can define any number of email addresses to receive alert notifications In addition you can specify any number of mobile phone numbers to receive a text message for each alert On the smartphone app from the Settings menu tap Vehicle Settings then tap the vehicle you want to configure then tap Ale...

Page 500: ...ing notifications to that email address To edit your email notifications on the mobile app on the Settings menu select Vehicle Settings then select the vehicle you want to configure and then select Alerts and Notifications for the vehicle On the website make sure you are viewing the vehicle you want to configure on the Settings menu select Manage Alerts and then select the alert you want to config...

Page 501: ...here you normally park your vehicle 12 Is there a limit on how many email addresses or mobile phone number I can enter to receive notifications No you can enter as many email addresses and mobile phone numbers as you wish What is the approximate time to receive an alert notification through email or a text message The email or text messages are sent as soon as they are communicated from your modul...

Page 502: ...acting customer support 17 How many modules can I add to one account You can add as many modules as you wish 18 How do I remove a module from my account You can delete a specific module from your account should you no longer need access to it In the smartphone app from the Settings menu tap Account Settings then tap Manage Modules Tap the module you wish to remove then tap Delete Module On the web...

Page 503: ...ed a new module the application displayed an error message but once I logged out and logged back in it appeared on the module list Why The proper procedure when adding a new module is to add the module to your account log out of your account on all phones and the website then log back in This will ensure you see all modules associated with your account 25 Does the programmable odometer show me tot...

Page 504: ... the module Refer to the fitment guide at delphiconnect com fitment 30 Why isn t the data on my Dashboard page right To view the latest vehicle data use the Refresh feature The time and date of the last refresh is displayed 31 Do I need a Smartphone to use the Delphi Connect system No once you set up your Delphi Connect account you can sign in to it through the Internet by visiting mycar delphi co...

Page 505: ... connected on a roaming network and off your wireless carrier s network 38 I plugged my module into my OBD II port but I don t see my vehicle when I log into the app or portal Why Verify your vehicle s compatibility using the Fitment Guide before proceeding If it is listed as compatible follow the steps in the installation pamphlet included with your purchase and ensure that each step is completed...

Page 506: ... support We continue to add key fob support for additional vehicles You will need to check the Fitment Guide for compatibility to determine when support is added 43 What happens if you hit the call 911 button while live tracking You will be presented with the phone s dialer screen with the 911 entry preloaded You must select Yes or Call to initiate the call If it was unintentional you can select N...

Page 507: ... will no longer center on the vehicle every 5 seconds 49 Why does the vehicle icon show red ON in live tracking and the engine icon is OFF on the dashboard The live tracking feature uses a red vehicle icon to show the location of the vehicle whether it is running or not The data on the dashboard represents the last time you requested an update of information using the refresh feature which may not...

Page 508: ...nditions as your cell phone although there are no batteries in the module to be concerned about as you would have with a cell phone 55 How do you use the data collected on my vehicle Delphi will never forward your specific individual vehicle data to your wireless carrier or any third parties without your express permission Your vehicle data may be aggregated with other vehicle data anonymously for...

Page 509: ...a GPS signal to determine its location it will occasionally not be able to detect an accurate position In that situation such as in a multilevel garage or blocked by tall buildings the start or end position may indicate Unknown location 60 How do I print my trip log The Recent Trips feature records all the trips the vehicle has taken since you installed the mod ule Within the smartphone app you ca...

Page 510: ...LED is solid blue then begin with step Initiate Module Setup in the installation pamphlet to re initialize your module If the LED is not solid blue disconnect the unit from your vehicle wait 10 seconds reconnect it and wait for the solid blue LED about 25 seconds begin with step Initiate Module Setup in the installation pamphlet to re initialize your module 66 My battery was disconnected recently ...

Page 511: ...ine Light on but I don t see anything on the Health page Why Diagnostic codes will automatically be scanned when the module is installed Anytime following installation to retrieve current codes you need to press the refresh button on the health page in the website not the smartphone app and follow the instructions If your error codes still do not show up your vehicle manufacturer may have manufact...

Page 512: ...irm that the LED on the module is blinking green while the engine is running If all modules are on the account and functioning it may be that one or more vehicles is not reporting the VIN In this case it is possible that such a vehicle cannot be uniquely identified from another vehicle on the account This can occur when you have two vehicles with similar make and model and one or both do not repor...

Page 513: ...s from the Settings menu tap Account Settings then tap Module Management On the website under the Settings menu select Manage Modules 79 I don t see all my vehicles on the map On the dashboard only the current vehicle will be displayed on the small location map On the Location screen all vehicles that are selected to be displayed will be shown Use the Hide Show Vehicles feature available on the Lo...

Page 514: ... currently activating on Verizon network VehicleDiagnosticscurrentlyactivatingon Verizonnetwork Solidblue VehicleDiagnosticswaiting for first time vehicle setup afterplug in CAUTION Engine must be OFF and ignitionONbeforepressing Function button VehicleDiagnosticswaitingforfirst timevehicle setupafterplug in CAUTION Enginemustbe OFF andignitionONbeforepressingFunction button Solidor blinking green...

Page 515: ... setupinprocess 1blink per second CAUTION Notrecommended with engine running Transmittingkeyfobcommandtovehicle 2 blinks User initiatedvehiclesetupinprocess 1blink persecond CAUTION Donotstartengine Blinkingblue Bluetooth Pairing in Progress CAUTION Donot unplug blinking once per second for one minute EngineOff Light sleep blinkingonceevery10 seconds Bluetoothpairinginprogress CAUTION Do notunplug...

Page 516: ...leDiagnosticslabel exactlyasshown Afterfirst time Entertheusernameandpasswordyou createdduringfirst timelogin IfyouforgotyourUsername orPassword selecttheappropriatebuttononthelogin page torequesthelp NoNetwork connection to smartphone or internet connection to computer Verifyyourconnectiontosmartphoneorcomputer is active Can tfind OBDporton vehicle Vehicle older than1996 The DelphiConnectsystemis...

Page 517: ...ckthat fuseforOBDport isnot blown seevehicleowner manualforproperfuse Checkthat no pinsarebent ormissingfromVehicle DiagnosticsconnectororOBD port Defective DelphiConnect system ReplaceDelphiConnect system LEDremains white DelphiConnect system can t provision on Verizon network EnsurevehicleisinaVerizoncoveragearea EnsureyourVerizonaccountisactive call 611 fromyour Verizoncellphoneor 800 922 0204 ...

Page 518: ...hicle Pleasegotopage 11 andperformsteps5 and 6 Lowvoltage or loss ofbattery power Deviceneedstobe pairedagainwithyour vehicle Pleasegotopage 11 andperformsteps5 and 6 Can tgetto Dashboard pageforfirst timelogin remainson OBD Locator page DelphiConnect systemis notreaching theDelphi cloudserver after cellular network activation Checkthat DelphiConnectsystemLEDturns greenwhen engineisstarted If it d...

Page 519: ...rt Alerts not turnedon CheckthatthetypeofalertexpectedhasbeenturnedOn in app Notext message SMS alerts received Invalid or no mobile number enteredfor desired alert Checkthat mobilenumberisenteredcorrectlyinalert settings Alerts not turnedOn CheckthatthetypeofalertexpectedhasbeenturnedOnin settings Receivingtext message SMS has not been allowed on mobile phone Checkphonefora messagerequestingpermi...

Page 520: ...neor 800 922 0204 Can tget Delphi Connect systemKey Fobtopair with my vehicle Incompatible vehicle Checkfitmentguide connectedcar delphi com fitment Procedure notfollowed exactly Checkthat youhavefollowedeverystepexactlyas indicated Pairing adapter required Checkfitmentguide connectedcar delphi com fitment FOBPairing problem Wait severalminutesandtryagain Ifstillnotworking call KeyFobsupport 888 8...

Page 521: ...sred DelphiConnect systemhasnocellular connection Function restricted by vehicle manufacturer Checkifthemanufacturersuppliedkeyfobcanperform the same feature If not it isavehiclerestriction Readthe vehicleowner smanualaboutyourremotekeylessentry system CheckifsmartphoneBluetoothisON Verify DelphiConnectsystem ACT231 islisted in smartphonepairedBluetoothdevices Verifysmartphone islistedinDelphismar...

Page 522: ...hBluetooth 2 1orhigher DelphiConnect system wasn t inBluetooth pairingmode OntheSettingsmenuintheapp tapVehicleSettings then tapyourvehiclefromthelist thentapBluetoothSettings thentaptheDiscoverbuttonandensureLEDbegins flashing blue everysecond Too far away fromDelphi Connect system Must bewithin30feet ofDelphiConnectsystemfor Bluetooth functions ...

Page 523: ...n of the device and is not responsible for any non Verizon Wireless applications services or any personal information you submit to Delphi or that is associated with your Delphi account or that you share with others You will incur Verizon Wireless data usage by using this wireless product Your relationship with Verizon Wireless is governed by your Customer Agreement available on the Verizon Wirele...

Page 524: ...vice plugged in You can purchase an extension cable to move your mobile device to a more fitting location The extension cable can be purchased from Delphi at http mycar delphi com accessories If you discover while driving that you are not able to properly operate the vehicle with the mobile device plugged in wait until you have safely pulled off the road and parked before attempting to remove the ...

Page 525: ...network and there fore airtime data charges and or additional charges may apply in accordance with your service plan Please contact your wireless service provider for details Location Information Location based information includes information that can be used to determine the approximate location of a mobile device Mobile devices which are connected to a wireless network transmit location based i...

Page 526: ...y 12 MONTH LIMITED WARRANTY Personal Communications Devices LLC the Company warrants to the original retail purchaser of this wireless device Product that should this Product or any part thereof during normal consumer usage and conditions be proven defective in material or workmanship that results in the Product s failure within the first twelve 12 month period from the date of purchase proof of p...

Page 527: ...se theft or improper usage of any electrical source g Product subjected to unauthorized modifications to the software of the Product or to the Product itself h Product subjected to the unauthorized opening or repair of the Product i Product subjected to hacking password mining jail breaking the unlocking of the boot loader using the fast boot program or the tampering with or short circuiting of th...

Page 528: ...bill of sale the consumer s return address daytime phone number and or fax number and complete description of the problem transportation prepaid to the Company at the address shown below or to the place of purchase for repair or replacement processing In addition for reference to an authorized Warranty station in your area you may telephone in the United States 800 229 1235 and in Canada 800 465 9...

Page 529: ...es do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you This Warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province IN USA Personal Communications Devices LLC 1516 Motor Parkway Hauppaug...

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Summary of Contents for ACT231

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