T
ROUBLESHOOTING
G
UIDELINES
Printer Does Not Print
40
VX 520 3G I
NSTALLATION
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UIDE
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Check the Ethernet Cable
•
Disconnect the ethernet cable from the terminal and connect to a computer to
check if there is a network connection. If there is no network connection,
replace the ethernet cable. If it still does not work, contact your local service
provider to have your network connection checked.
•
If the ethernet cable works, contact your local VeriFone representative for
assistance.
Check the 3G Connection and SIM Card
•
If there is no active 3G connection, check if there is a SIM card installed and
make sure that it is inserted properly.
•
If the 3G connection is working properly, contact your local VeriFone
representative for assistance.
Printer Does Not
If the printer does not work properly:
•
Check terminal power connection.
•
Check if the printer is out of paper and that the roll is properly installed and in
the right direction. Open the printer cover and install a new roll of printer paper
or ensure that the roll is feeding from the bottom.
•
Verify that the printer roller and printer cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
Terminal Display
Does not Show
Correct or
Readable
Information
•
Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•
If the problem persists, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
Make sure you press the
ENTER
key for approximately 3 seconds, until the unit
lights up.
