T
ROUBLESHOOTING
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UIDELINES
Transactions Fail To Process
VX 520 3G I
NSTALLATION
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Transactions
Fail To Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe on the card should face down and inward, toward the keypad
and must be inserted from the top of the terminal.
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the manual transaction does not work, proceed to
.
•
Contact your VeriFone distributor or service provider.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see
Installing/Replacing MSAM Cards
).
•
If the manual transaction does not process, proceed to
.
•
Contact your VeriFone distributor or service provider.
Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local VeriFone representative for
assistance.
