VeriFone V200t Page 30 Installation Manual Download | Manualshive

Page: 30 / 38

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T

ROUBLESHOOTING

G

UIDELINES

Transactions Fail To Process

30

V200

T

I

NSTALLATION

G

UIDE

•

If the problem persists, contact your local Verifone representative.

Check Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.

•

Ensure that the card is inserted correctly (see

Magnetic Stripe Card Reader

).

•

Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see

Installing or Replacing MSAM, Micro SD and SIM Cards

).

•

If the problem persists, contact your local Verifone representative.

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Summary of Contents for V200t

Page 1: ...Verifone Part Number DOC470 003 EN A Revision A V200t Installation Guide ...

Page 2: ...ore placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC470 003 EN A Revision A V200t Installation Guide 2017 Verifone Inc Verifone and the Verifone logo are registered trademarks of Verifone Other brand names or trademarks associated with Verifo...

Page 3: ... Considerations 14 PIN Protection Measures 14 Unpacking Shipping Carton 15 Installing or Replacing MSAM Micro SD and SIM Cards 16 Opening Card Compartment 16 Changing or Installing MSAMs 17 Changing or Installing Micro SD Card 17 Changing or Installing SIM Cards for V200t Plus Only 18 Establishing Communication 19 Connecting by Telephone Line 19 Connecting by Ethernet Cable 19 Loading Printer Pape...

Page 4: ...rt Card 28 SAM Card Reader 28 SIM Card Reader 28 Connectivity 28 Security 28 CHAPTER 4 Troubleshooting Guidelines Display Panel Does Not Work 29 Keypad Does Not Respond 29 Transactions Fail To Process 29 CHAPTER 5 Service and Support Maintenance and Cleaning 31 Service Returns 31 Accessories and Documentation 33 Cables 33 Power Supply 33 Battery Pack 33 Accessories 33 Documentation 33 APPENDIX A C...

Page 5: ...ccessories or documentation from Verifone and maintaining the V200t unit Appendix A Caution and Warning Messages Shows the UL cUL certification compliant translations of all Warning and Caution messages in this installation guide Related Documentation To learn more about the V200t device please refer to the following documents and their associated Verifone Part Numbers VPN Guide Conventions Please...

Page 6: ...m Definitions 3DES Triple Data Encryption Algorithm AC Alternating Current ANSI American National Standards Institute cUL Underwriters Laboratories of Canada DC Direct Current DUKPT Derived Unique Key Per Transaction Method as defined in the VISA s POS Equipment Requirement PIN processing and Data Authentication International Version 1 0 August 1988 ECR Electronic Cash Register EMV Europay MasterC...

Page 7: ...PREFACE Guide Conventions V200T INSTALLATION GUIDE 7 USB Universal Serial Bus VPN Verifone Part Number Table 2 Acronym Definitions continued Acronym Definitions ...

Page 8: ...PREFACE Guide Conventions 8 V200T INSTALLATION GUIDE ...

Page 9: ... peripheral ports The V200t can utilize over the air connectivity facilitating mobile telephony technology for sending and receiving data using Bluetooth WiFi or existing operator provided 2G and 3G connectivity This guide provides an introduction and basic setup procedures for V200t terminals Figure 1 V200t Front View Front Features The V200t terminal provides the right combination of features an...

Page 10: ...ts After removing the rear covers the underside of the V200t shows the following Figure 2 V200t Cards Compartment Dual MSAM slots Dual SIM slots Micro SD Card slot Battery compartment Figure 3 V200t Ports Compartment Ethernet port RS 232 port RJ11 port USB Host Client port Power port 3 3 3 3 3 3 ...

Page 11: ...eypad interface simplify training and reduce support requests Connects with most POS payment terminals PCs and ECRs Supports payment transactions in a variety of payment environments Rugged and reliable design absorbs hard knocks found at point of sale counters Sleek and stylish shape occupies minimal counter space Critical Security Protection Offers a choice of Master Session or DUKPT key managem...

Page 12: ...a Hand Over Design The 32 bit processing and multi tasking capabilities ensures fast processing of payment payment related and value added applications Exceptional display and printer graphics handling capabilities that quickly render logos graphical fonts and character based languages ...

Page 13: ...es Connecting Power Supply Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transactions Periodic Inspection Selecting Location Use the following guidelines to select the best location for the V200t device To Select a Location Choose a location convenient for both merchant and client Far from heavy metal objects A flat support surface such as a countertop or a table Near a power outle...

Page 14: ...xamples include Visual shields designed into the check in stand The shields may be solely for shielding purposes or may be part of the general check stand design Position the PED so that it is angled in such a way that PIN spying is difficult Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and or tilt it forwards backwards to a position that makes visua...

Page 15: ...on on related accessories Figure 4 V200t Box Contents 2 Remove any protective plastic wrap and place the unit on a table or countertop Table 3 Mounting Methods and Protection Measures Observation Corridors Method Cashier Customer in Queue Customers Elsewhere On site Cameras Countertop with Swivel Stand No Action Needed Customer positions PED No action needed Do not install within view of cameras C...

Page 16: ... face down on a soft and clean surface to protect the display from scratches 2 Push the locking tab and swing out the compartment cover 3 If it s already installed remove the battery VPN BPK470 001 01 A to get better access to the card slots Figure 5 Accessing Cardholders 4 The MSAM Micro SD and SIM cardholders are now accessible WARNING Do not use a unit that has been tampered with or otherwise d...

Page 17: ...the battery and lock the rear cover back in place Changing or Installing Micro SD Card To change or install Micro SD cards 1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder 2 Remove the old card if any and insert the Micro SD card carefully into the slot with the gold contacts facing downward until fully inserted Figure 7 Inserting Micro SD Card 3 3 3 3 3 3 3 NOTE In...

Page 18: ...ps 1 to 3 of Opening Card Compartment to get to the SIM cardholder 2 Remove the old card if any and insert the SIM card carefully into the slot with the gold contacts facing downward until fully inserted Figure 8 Inserting SIM Card 3 If you are finished replacing or inserting cards replace the battery and lock the rear cover back in place 3 3 3 3 3 3 3 NOTE Insert the card with the card s gold con...

Page 19: ...erminal then route it directly to a telephone wall jack see Figure 9 This is a direct connection and the line is dedicated to the terminal Figure 9 Direct Telephone Connection Connecting by Ethernet Cable Connect the ethernet cable to the ETH port on the terminal then route it directly to a network jack see Figure 10 This is a direct connection to your network Figure 10 Ethernet Connection WARNING...

Page 20: ...nwards 2 Remove any partial roll of paper in the printer tray by lifting it up 3 Loosen the glued leading edge of the new paper roll or remove the protective strip Unwind the paper roll past any glue residue 4 Hold the roll so the paper feeds from the bottom of the roll 5 Load the paper roll as shown in Figure 11 with the edge of the paper on the top of the roll Figure 11 Opening Printer Door and ...

Page 21: ...i port coiled cable VPN CBL470 006 02 A Contact your Verifone representative or visit the online store at www store verifone com for information on these devices CAUTION Before connecting any peripheral device remove the power plug from the terminal Reconnect the power cord only after you are finished connecting the peripheral device s For complete information about peripheral installation and use...

Page 22: ...a the Multi Communication port using the RJ9 to DB9 cable VPN CBL000 051 02 A Figure 13 Sample PC Connection Connecting ECRs to the V200t The V200t supports electronic cash registers ECRs The following illustration shows how to make a peripheral connection to the Multi Communication port using the RJ9 to DB9 cable VPN CBL000 051 02 A Figure 14 Sample ECR Connection ...

Page 23: ...Pack When the terminal has power and an application is loaded the application starts after the initial Verifone copyright screen and displays a unique copyright screen If no application is loaded DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly Use only a power pac...

Page 24: ...the gold contacts facing upward 2 Insert the card into the smart card reader slot in a smooth continuous motion until it seats firmly 3 Remove the card when the display indicates the transaction is completed Magnetic Stripe Card Reader Use The V200t has a magnetic card reader that uses a triple track stripe reader This gives the unit greater reliability over a wide range of swipe speeds and operat...

Page 25: ... 4 cm against the surface of the display where the contactless logo appears 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction See Contactless Considerations for more information Periodic Inspection Periodically inspect the terminal for possible tampering Signs of tampering may include Wires protruding from the device Foreign objects in...

Page 26: ...SETUP Periodic Inspection 26 V200T INSTALLATION GUIDE ...

Page 27: ... Card Reader Operating Power 8 V DC 2 25 A Operating temperature 0 to 50 C 32 to 122 F Storage temperature 20 to 60 C 4 to 140 F Relative humidity 5 to 90 RH non condensing Length 185 mm 7 3 in Width 78 mm 3 1 in Depth 54 mm 2 1 in Unit weight 274 g 9 66 oz 384MB DDR3L 128MB NAND Flash 256MB 2 8 color TFT 240 RGB x 320 HVGA Single cell 2450 mAH battery pack Meets IEEE1725 requirements EEPROM is in...

Page 28: ...2Mbps UL 5 7Mbps Bluetooth BT class 1 5 with up to 100m range as a goal line of sight BT v4 1 integrated BT v4 2 security connection support by FW update WiFi 2 4Ghz 5Ghz frequency channel support Ethernet RJ45 Speed 10 Base T 100 Base TX Compliant with IEEE802 3 LAN networks Dial modem RJ11 V 92 standard supported line speeds of up to 56 Kbps USB type A receptacle USB2 0 high speed MOD 10 2 in 1 ...

Page 29: ...display panel If there are no characters or the wrong characters are displayed refer to Display Panel Does Not Work 2 If the problem persists contact your local Verifone representative Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions Use the following steps to troubleshoot failures Check Magnetic Card Reader Perform a test transaction ...

Page 30: ...a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly see Magnetic Stripe Card Reader Use Ensure the MSAM cards are properly inserted in the slots and are properly secured see Installing or Replacing MSAM Micro SD and SIM Cards If the problem persists contact your local Verifone representative ...

Page 31: ...8 A M 7 P M EST International Contact your Verifone representative Before returning V200t unit to Verifone you must obtain a Merchandise Return Authorization MRA number The following procedure describes how to return one or more V200t for repair or replacement U S customers only 1 Gather the following information from the printed labels on the bottom of each V200t device to be returned Product ID ...

Page 32: ...r where you can be reached as well as your fax number You will be issued MRA number s and the fax will be returned to you 5 Describe the problem s 6 Provide the shipping address where the repaired or replacement unit must be returned 7 Keep a record of the following items Assigned MRA number s The serial number assigned to the V200t device located at the bottom of the unit Shipping documentation s...

Page 33: ...t your local Verifone distributor to determine which cable fits your needs Power Supply Battery Pack Accessories Documentation CBL159 312 01 A LAN cable for Ethernet connections CAT5 2 0 m CBL000 051 02 A RJ9 to DB9 cable CBL470 006 02 A Multi port coiled cable 26264 01 R Cash register cable RJ45 SUBD9f 1 0 m 26264 02 R Cash register cable RJ45 SUBD9f 2 0 m PWR470 001 01 A Power pack 100 240 V AC ...

Page 34: ...SERVICE AND SUPPORT Accessories and Documentation 34 V200T INSTALLATION GUIDE ...

Page 35: ...xample air conditioners neon signs highfrequency or magnetic security devices or electric motors Du fait d un risque d électrocution ou d une détérioration du terminal ne pas utiliser cet équipement près d une source d eau par exemple près d une baignoire d un lavabo d un évier de cuisine ou d un bac de lavage dans un sous sol humide ou à proximité d une piscine De même éviter d utiliser ce produi...

Page 36: ...ns une prise extérieure ou n utilisez pas le terminal à l extérieur La déconnexion de l alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire Caution Setup page 24 Leave the smart card in the card reader until the transaction is completed Premature removal can void the transaction Laissez la carte à puce d...

Page 37: ...Caution and Warning Messages V200T INSTALLATION GUIDE 37 ...

Page 38: ...V200t Installation Guide Verifone Part Number DOC470 003 EN A Revision A Verifone Inc 1 800 Verifone www verifone com ...

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