VeriFone e280, Installation Manual

Page: 29 / 34

E
280 I
NSTALLATION
G
UIDE
29
C
HAPTER
5
Verifone Service and Support
Contact your local Verifone representative or service provider for any problems in
your device.
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday to Friday, 8 A.M - 8 P.M, Eastern time
•
International – Contact your Verifone representative
Service Returns
You must obtain a Merchandise Return Authorization (MRA) number before
returning the device to Verifone. The following procedure describes how to return
one or more devices for repair or replacement (U.S. customers only).
Returning One or
More Devices for
Repair or
Replacement
1
Gather the following information from the printed labels on the bottom of each
device to be returned:
•
Product ID, including the model and the part number. For example, “e280”,
“M87x-1xx-xx-xxx-x”, and “PTID xxxxxxxx.”
•
Serial number (S/N xxx-xxx-xxx).
2
Obtain the MRA numbers by performing the following steps:
•
Call Verifone within the United States toll-free at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open from Monday to Friday, 8 A.M – 8 P.M, Eastern
time.
•
Give the MRA representative the information gathered in Step 1 .
•
Complete the Inquiry Contact Form at:
https://support.verifone.com/verifone/support/repair_inquiry.do
•
Address the Subject box with to “Verifone MRA Dept.”
•
Reference the model and part number in the Note box.
NOTE
For international customers, please contact your local Verifone representative for
assistance with your service, return or replacement.