VeriFone e105 Installation Manual Download Page 28

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ROUBLESHOOTING

UIDELINES

Transactions Fail to Process

105 I

NSTALLATION

UIDE

Check the Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

•

Ensure that the card is inserted correctly and that the card is not removed

prematurely.

•

Contact your VeriFone distributor or service provider.

Summary of Contents for e105

Page 1: ...VeriFone Part Number DOC087 183 EN A Revision A e105 Installation Guide 1 2 3 5 8 0 6 9 4 7 ...

Page 2: ...rogram before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number DOC087 183 EN A Revision A e105 Installation Guide 2013 VeriFone Inc VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered tr...

Page 3: ...anding the LED Color Behavior 14 Checking the Battery Status 15 Connecting the e105 to a Mobile Device 15 Attaching the Rubber Pad to the e105 16 Removing the e105 16 Relocating the Audio Plug 17 Charging the e105 18 Manually Resetting the e105 19 Using the Smart Card Reader 19 Using the Magnetic Stripe Reader 20 CHAPTER 3 Specifications Power 21 Temperature and Humidity 21 External Dimensions 21 ...

Page 4: ...4 E105 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines Keypad Does Not Respond Properly 27 Transactions Fail to Process 27 ...

Page 5: ...hapter 3 Specifications Discusses power requirements and dimensions of the e105 Chapter 4 Maintenance Provides information on maintaining the e105 Chapter 5 VeriFone Service and Support Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines...

Page 6: ...uch as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PIN pad port The caution symbol indicates possible hardware or software failure or loss of data The device is not waterproof or dustproof and is intended for indoor use only The lightning symbol is used a...

Page 7: ...PREFACE Conventions and Acronyms E105 INSTALLATION GUIDE 7 ...

Page 8: ...PREFACE Conventions and Acronyms 8 E105 INSTALLATION GUIDE ...

Page 9: ...ard reader a secure PIN pad and an embedded rechargeable battery for performing electronic payment transactions using mobile based payment environments Figure 1 e105 Key Features The following are some of the key features of the e105 Magnetic Stripe Card Reader Track1 and Track2 1 Unidirectional Directional Read Failures for standard test cards swiped at 10 IPS to 40 IPS Support mini format cards ...

Page 10: ...r and an integrated PIN pad Exceptional Ease of Use The lightweight compact stylish and ergonomic balance allow convenient device hand off to the consumer for PIN entry or other input Standard Micro USB port allows for convenient product charging either via supported wall adapter or a computer s USB port The adjustable audio plug position allows support for various Android and iOS based mobile dev...

Page 11: ... for the e105 Usage Guidelines Unpacking the Shipping Carton Examining Device Features Understanding the LED Color Behavior Checking the Battery Status Connecting the e105 to a Mobile Device Charging the e105 Manually Resetting the e105 Using the Smart Card Reader Using the Magnetic Stripe Reader ...

Page 12: ...rical Considerations Avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners electric motors neon signs high frequency or magnetic security devices or computer equipment Do not use the e105 near water or in moist conditions WARNING Due to risk of sho...

Page 13: ...of the following e105 rubber pads 2 Remove all plastic wrapping from the terminal and components 3 Save the shipping carton and packing material for future repacking or moving of the device Examining Device Features Before you continue with the installation process familiarize yourself with the e105 features Figure 2 e105 Features WARNING Do not use a unit that has been tampered with or damaged Th...

Page 14: ...rt e105 to a mobile device LED 1 Blue Blinking PIN entry requested LED 4 Blue Blinking Charging LED 1 Purple Blinking Fully charged LED 1 Purple Solid Users enter digit 1 Users enter digit 2 Users enter digit 3 Users enter digit 4 Users enter digit 5 Users enter digit 6 Users enter digit 7 Users enter digit 8 Users enter digit 9 Users enter digit 10 Users enter digit 11 Users enter digit 12 NOTE T...

Page 15: ... the mobile device with the screen facing backward Insert the audio plug on the e105 to the mobile device s audio jack in a smooth continuous motion until it seats firmly Make sure that the mobile device has enough power or is connected to a power source as the e105 does not support pass through charging Figure 3 Inserting the e105 into a mobile device Table 4 Battery Percentage Status Percentage ...

Page 16: ... e105 and your mobile device To ensure a tight fit between the device and the e105 as well as protecting your mobile device from scratches Figure 4 Attaching the rubber pad to the e105 Removing the e105 To remove the e105 hold the e105 firmly on both sides and then pull the device upwards Figure 5 Removing the e105 B A 1 2 3 5 8 0 6 9 4 7 NOTE Do not remove the e105 from the mobile device during a...

Page 17: ...gurations you can relocate the audio plug on the e105 to support these devices To Relocate the Audio Plug 1 Remove the screw located next to the audio plug 2 Pull out the audio plug until the 2 snaps disengage Figure 6 Removing the audio plug 3 Rotate the audio plug 4 Insert the audio plug until it snaps in place 5 Insert the screw to secure the audio plug and the device Figure 7 Attaching the aud...

Page 18: ...re two ways to charge the e105 Connect the other end of the Micro USB cable into a VeriFone certified USB wall mount charger and plug into an outlet or powered surge protector Figure 8 Connecting the e105 to an external power source Connect the other end of the Micro USB cable to the USB port on a computer Figure 9 Connecting the e105 to a host computer NOTE You can also upgrade the e105 software ...

Page 19: ...plication to another Verify the procedure with your application provider before performing a smart card transaction To Conduct a Smart Card Transaction 1 Position the smart card with the contacts facing in the same direction as the e105 keypad 2 Insert the smart card into the smart card reader slot in a smooth continuous motion until it seats firmly Figure 11 Conducting a smart card transaction 3 ...

Page 20: ...bit Card Transaction 1 Position the magnetic card in the card reader with the magnetic stripe facing backward away from the e105 2 To ensure a proper read of the magnetic swipe card insert the magnetic card from either side of the unit as shown in Figure 12 3 Swipe the card through the magnetic card reader from one side to the other Figure 12 Conducting a debit or credit card transaction 1 2 3 5 8...

Page 21: ...apter only Input Rating Power Adapter 5 VDC 500 mA Supports Micro USB 5V 200mA charging Temperature and Humidity Operating Environment Temperature 5 C to 40 C 32 to 122 F Relative Humidity 5 to 95 RH non condensing Non operating Environment Temperature 20 C to 50 C 32 to 122 F Relative Humidity 5 to 95 RH non condensing External Dimensions Length 76 36 mm Width 61 50 mm Thickness Top 19 90 mm Bott...

Page 22: ...SPECIFICATIONS External Dimensions 22 E105 INSTALLATION GUIDE ...

Page 23: ...a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use alcohol or an alcohol based cleaner CAUTION Never use thinner trichloroethylene or ketone based solvents they may cause deterioration of plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or device display ...

Page 24: ...MAINTENANCE Cleaning the Device 24 E105 INSTALLATION GUIDE ...

Page 25: ...abels at the back of each e105 to be returned Product ID including the model and part number For example m087 xxx xx and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Within the United States call VeriFone toll free at 1 800 834 4366 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 8 P M Eastern Time 4 Give the MRA representative the information gat...

Page 26: ...al state and local laws and regulations Some batteries may be recycled and may be accepted for disposal at local recycling centers Accessories and Documentation VeriFone produces the following accessories and documentation for the e105 When ordering please provide the part number VeriFone online store at www store verifone com USA VeriFone Customer Development Center 800 VeriFone 837 4366 Monday F...

Page 27: ... bottom of the e105 to press the Reset Button inside to reset the device Transactions Fail to Process There are several reasons why the terminal may not be processing transactions Use the following steps to troubleshoot failures Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card Ensure that you a...

Page 28: ...DE Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly and that the card is not removed prematurely Contact your VeriFone distributor or service provider ...

Page 29: ...TROUBLESHOOTING GUIDELINES Transactions Fail to Process E105 INSTALLATION GUIDE 29 ...

Page 30: ...e105 Installation Guide VeriFone Part Number DOC087 183 EN A Revision A VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com ...

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