C680 I
NSTALLATION
G
UIDE
29
C
HAPTER
5
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and successfully configure the device. Typical examples of
malfunction you may encounter while operating the device and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
Terminal Does
Not Start
If the terminal does not start:
•
Ensure that the battery charge state is not below the critically low level.
•
Recharge or replace the battery.
•
Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
Does Not Show
Correct/
Readable Info
If the terminal does not show the correct/readable information:
•
Recharge or replace the battery.
•
Connect the terminal into a known-good power supply (if you have one) to see
if this clears the problem.
•
If the problem persists, contact your local Verifone representative for
assistance.
NOTE
The device comes equipped with tamper-evident labels. It does not come with
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only the adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION
Use only a Verifone-supplied power pack. Using an incorrectly-rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See
Specifications and Maintenance
, for detailed power supply specifications.) Obtain
the appropriately rated power supply before continuing with troubleshooting.
