VeriFone C680 3G Installation Manual Download Page 32

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ROUBLESHOOTING

UIDELINES

Transactions Fail to Process

C680 I

NSTALLATION

UIDE

•

Ensure that the card is inserted correctly and that the card is not removed
prematurely.

•

Contact your Verifone distributor or service provider.

•

If the manual transaction does not work, proceed to

Check the Signal

Strength

Check the Signal Strength

•

On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.

•

Ensure that the radio has been activated by your service provider.

Summary of Contents for C680 3G

Page 1: ...Verifone Part Number DOC268 063 EN A Revision A C680 3G Installation Guide ...

Page 2: ...f any example or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Number DOC268 063 EN A Revision A C680 Installation Guide 2015 Verifone Inc Verifone the V erifone logo VeriCentre and Verix are registered trademarks of Verifone Ot...

Page 3: ...ns 12 PIN Protection Measures 12 Inside the Shipping Carton 12 Terminal Features 13 Installing the SIM SAM Micro SD Cards 14 Connection Ports 16 Cabling Connections 16 Dedicated Micro USB Device Port Connection 16 Micro USB Host Port Connection 16 Powered RS 232 4 Pin Connection 17 Powered RS 232 RJ11 Connection 17 Installing the Paper Roll 17 Power Supply 18 Using the Battery 18 Battery Features ...

Page 4: ...ervice and Support Returning a Terminal for Service 25 Accessories and Documentation 26 Power Pack 26 Printer Paper 26 Verifone Cleaning Kit 26 Micro USB Cable 26 Documentation 27 CHAPTER 5 Troubleshooting Guidelines Terminal Does Not Start 29 Does Not Show Correct Readable Info 29 Battery Does Not Charge 30 Blank Display 30 Printer Does Not Print 30 Printer Paper Jam 31 Keypad Does Not Respond 31...

Page 5: ...e Discusses power requirements dimensions and how to maintain the terminal Chapter 4 Verifone Service and Support Provides information on contacting your local Verifone representative or service provider and information on how to order accessories or documentation from Verifone Chapter 5 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal insta...

Page 6: ...e indicates book titles or emphasis You must install a roll of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PINpad port The caution symbol i...

Page 7: ...ation HDMI High Definition Multimedia Interface ITP Internal Thermal Printer LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule Size Security Access Module PED PIN Entry Device PIN Personal Identification Number POS Point of Sale QVGA Quarter Video Graphics Array RJ11 Registered Jack 11 RS 232 Recommended Standard 232 R UIM Removable User Iden...

Page 8: ...PREFACE Conventions and Acronyms 8 C680 INSTALLATION GUIDE ...

Page 9: ...table battery powered device designed to fit comfortably during handheld consumer facing applications It features a 3 5 TFT LCD display and spill resistant keypad It supports the GPRS or 3G communications technology Figure 1 C680 Terminal NOTE Verifone ships variants of this terminal for different markets Your terminal may have a different configuration ...

Page 10: ...mize finger slips 40 mm diameter paper roll support with a trouble free drop in clam shell loading and dual tear bar that allow receipts to be torn in any direction Quiet and fast integrated thermal printer Vertical magnetic stripe card reader with an extended blade for optimal card reading Performance and Durability Fast transactions due to powerful 400 MHz ARM11 processor High capacity 3 7 V 245...

Page 11: ...cting a location for the terminal Ease of Use Select a location convenient for both merchant and cardholder Select a flat support surface such as a countertop or table Select a location near a power outlet ECR or computer connected to the terminal Do not string cables or cords across a walkway for safety Environmental Factors Do not use where there is high heat dust humidity moisture or caustic ch...

Page 12: ...nting plate PIN Protection Measures The C680 is a handover device Always exercise extreme caution when conducting transactions specially during PIN entry Hand the terminal directly to the cardholder for PIN entry Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered Inside the Shipping Carton Open the shipping carton and carefully inspect its...

Page 13: ... set of keys that include a A 12 key telephone style keypad keypads may vary in style b Three color coded function keys below the keypad from left to right CANCEL CLEAR ENTER A magnetic card reader built into the right side An icon illustrates the proper card direction with the magnetic stripe down and facing inward toward the keypad CAUTION Do not a unit that has been damaged or tampered with The...

Page 14: ...ll or replace a GSM SIM Subscriber Identity Module card one or two SAM Security Access Module cards or a micro SD card To Install or Replace a SIM Card 1 Ensure that the terminal is turned off 2 Place the terminal upside down on a soft clean surface to protect the lens from scratches 3 Gently push the compartment cover s locking mechanish to release Lift and remove the cover Figure 4 Remove Termin...

Page 15: ...SIM SAM Card Installation For micro SD card slide down the card slot cover to open Insert the SD card facing down and slide back the slot cover to lock Figure 7 SD Card Installation 7 Return the card card slot cover 8 Return the battery pack to its original position 9 Close and screw the back compartment cover OPEN LOCK OPEN LOCK O P E N L O C K O P E N L O C K ...

Page 16: ...icated Micro USB Device Port Connection 2 Micro USB Host Port Connection 3 Powered RS 232 4 Pin Connection 4 Powered RS 232 RJ11 Connection Dedicated Micro USB Device Port Connection The micro USB Device port on the side of the unit is dedicated to download power charging Insert the micro USB plug end of the Host connector cable to the micro USB port on the terminal to connect Figure 9 Dedicated M...

Page 17: ...on the roll to conclude at least one transaction To Install a Paper Roll 1 Gently pull the latch located on top of the terminal to unlock the paper roll cover Figure 10 Paper Roll Installation 2 Lift the printer cover up to open 3 Remove any partial roll of paper in the printer tray 4 Loosen the glued leading edge of the new roll of paper or remove the protective strip if applicable Unwind the pap...

Page 18: ... there is no available application in the terminal DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen Using the Battery The C680 terminal uses a single cell Li ion battery see Accessories and Documentation for ordering information The internal logic of the battery prevents both overcharging and undercharging a fault condition in which the battery level goes well below th...

Page 19: ...angeable and therefore should not be disconnected and removed Li ion batteries are not affected by shallow charging Furthermore when the terminal has no external power source or battery the coin cell battery provides power to the security circuit Disconnecting and removing the battery as well as unplugging the terminal power pack reduce the life of the coin cell battery which does not recharge and...

Page 20: ...fy the procedure with your application provider before performing a smart card transaction To Conduct a Smart Card Transaction 1 Position a smart card with the contacts facing upward Figure 11 Smart Card Transaction NOTE The 4 second shutdown delay that prevents terminal shutdown if the red key is accidentally held down The time required to hold the red key down to shut down the terminal is config...

Page 21: ...rd reader and facing inward toward the keypad 2 To ensure a proper read of the magnetic swipe card the user should insert the magnetic card from the top of the unit as shown in the following illustration 3 Swipe the card through the magnetic card reader Conducting a Contactless Transaction The C680 terminal supports contactless transactions through an integrated contactless module The terminal onl...

Page 22: ...rminal for possible tampering Signs of tampering include Wires protruding out of the device Foreign objects inserted into the smart card or mag stripe slot Signs of damage to the tamper evident labels Warning message on the device display NOTE If any device is found in tamper state please remove it from service immediately Keep it available for potential forensics investigation and notify your com...

Page 23: ...ure 20 C to 50 C 4 F to 122 F Relative humidity 5 to 95 RH non condensing External Dimensions Length 172 86 mm 6 8 in Width 82 25 mm 3 2 in Depth 59 3 mm 2 3 in Weight 352 g Maintenance The C680 terminal and base have no user serviceable parts Cleaning the Terminal To clean the terminal and base use a clean cloth slightly dampened with water and a drop or two of mild soap For stubborn stains use a...

Page 24: ... Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your Verifone distributor or service provider CAUTION Avoid touching the contacts of the battery and the recessed area on the terminal Finger oils tarnish contacts causing bad connections When operating on battery power and experiencing a high occurrence of bad or i...

Page 25: ... example C680 and MXXX XXX XX XXX 2 Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call Verifone toll free within the United States at 1 800 Verifone and follow the automated menu options Select the MRA option from the automated message The MRA department is open Monday to Friday 8 A M 8 P M Eastern Time Give the MRA representative the information you ...

Page 26: ... on the bottom of the terminal Accessories and Documentation Verifone produces the following accessories and documentation for the terminal When ordering please refer to the part number in the left column Verifone online store at www store verifone com USA Verifone Customer Development Center 800 Verifone 837 4366 Monday Friday 7 A M 8 P M Eastern time International Contact your Verifone represent...

Page 27: ...mentation C680 Certifications and Regulations Sheet DOC268 061 EN C680 Quick Installation Guide DOC268 062 EN C680 Reference Guide DOC268 064 EN Verix eVo Volume I Operating System Programming Manual DOC00301 Verix eVo Volume II Operating System and Communications Programmers Manual DOC00302 ...

Page 28: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 28 C680 INSTALLATION GUIDE ...

Page 29: ...n Recharge or replace the battery Connect the terminal into a known good power supply if you have one to see if this clears the problem If the problem persists contact your local Verifone representative for assistance NOTE The device comes equipped with tamper evident labels It does not come with user serviceable parts Do not under any circumstance attempt to disassemble the device Perform only th...

Page 30: ...omatically shuts off when the battery reaches the critically low charge state If this occurs the battery must recharge a minimum of 1 2 hour before it can power the terminal It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state Blank Display When the terminal display screen does not show the correct or clearly r...

Page 31: ...rectly If the problem persists contact your local Verifone representative Transactions Fail to Process There are several reasons why the terminal may not be processing transactions Use the following steps to troubleshoot failures Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card Ensure that you ...

Page 32: ...ot removed prematurely Contact your Verifone distributor or service provider If the manual transaction does not work proceed to Check the Signal Strength Check the Signal Strength On screen signal strength indicator displays at least one bar to indicate connectivity to radio network Ensure that the radio has been activated by your service provider ...

Page 33: ...nterference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television rec...

Page 34: ...C680 Installation Guide Verifone Part Number DOC268 063 EN A Revision A Verifone Inc 1 800 Verifone www verifone com ...

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