T
ROUBLESHOOTING
G
UIDELINES
Transactions Fail to Process
36
C680 I
NSTALLATION
G
UIDE
R A
F T
R
E V
I S
I O
N
B
.6
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Contact your Verifone distributor or service provider.
•
If the manual transaction does not work, proceed to
Check the Signal
Strength
.
Check the Signal Strength
•
On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.
•
Ensure that the radio has been activated by your service provider.
.
