T
ROUBLESHOOTING
G
UIDELINES
Battery Does Not Charge
34
C680 I
NSTALLATION
G
UIDE
R A
F T
R
E V
I S
I O
N
B
.6
Battery Does Not
Charge
The terminal’s battery must initially receive a full charge to ensure proper
operation.
•
Allow the terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
•
Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external power source or battery the coin cell battery provides
power to the security circuit.
•
Uninstalling the battery and unplugging the terminal power pack reduce the life
of the coin cell battery, which does not recharge and must be replaced if
drained.
•
Conserve battery power by turning the terminal off when not in use. Keep the
Li-ion battery inserted in the terminal and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching USB end of the power pack to the
terminal and plugging the other end of the power pack into a wall outlet.
•
The terminal automatically shuts off when the battery reaches the critically low
charge state. If this occurs, the battery must recharge a minimum of 1/2 hour
before it can power the terminal. It may take several recharge attempts to
reset the safety circuit when charging a battery that has been discharged
below this critical state.
Blank Display
When the terminal display screen does not show the correct or clearly readable
information:
•
The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
If the problem persists, contact your local Verifone service provider.
Printer Does Not
If the printer does not work properly:
•
Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•
Verify that the printer door is properly latched.
