IVR QUICK REFERENCE GUIDE — GIFT CARD TRANSACTIONS
Starting an IVR Transaction
1.
Ensure that you have your Ernex Terminal ID and
Interactive Voice Response (IVR) password.
2.
Call 1-866-841-4957.
3.
When prompted, press 1 (English) or 2 (French).
4.
When prompted, enter your Ernex Terminal ID, and
press #.
5.
When prompted, enter your Interactive Voice
Response password, and press #.
6.
When prompted, initiate a transaction. Refer to the
transactions in this guide for instructions, or:
•
To re-enter your Ernex Terminal ID: press *
•
To repeat the options: press #
•
To terminate the call: press 9
IMPORTANT: You must record the transaction
details including the card number, the amount (if
any), and the IVR response for each transaction.
No receipt is issued.
Purchase — press [1]
Sale of goods or services using a gift card.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10.
When prompted, confirm the amount entered:
•
Press 1 to verify the amount is correct. OR...
Press 2 to re-enter the amount. OR...
Press 3 to hear the amount again. OR...
Press * to cancel/initiate another transaction.
11.
Record the transaction details.
Void — press [2]
Void a gift card transaction.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
When prompted, enter the original transaction’s
reference number, and press #.
10.
When prompted, confirm the number entered:
•
Press 1 to verify the number is correct. OR...
Press 2 to re-enter the number. OR...
Press 3 to hear the number again. OR...
Press * to cancel/initiate another transaction.
11.
Record the transaction details.
Activation — press [3]
Activate a gift card.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10.
When prompted, confirm the amount entered:
•
Press 1 to verify the amount is correct. OR...
Press 2 to re-enter the amount. OR...
Press 3 to hear the amount again. OR...
Press * to cancel/initiate another transaction.
11.
Record the transaction details.
Reload — press [4]
Add funds to an active gift card.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10.
When prompted, confirm the amount entered:
•
Press 1 to verify the amount is correct. OR...
Press 2 to re-enter the amount. OR...
Press 3 to hear the amount again. OR...
Press * to cancel/initiate another transaction.
11.
Record the transaction details.
Deactivation — press [5]
Permanently deactivate a gift card.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
When prompted, confirm that you wish to continue
the Deactivation transaction:
•
Press 1 to continue the transaction. OR...
Press 2 to cancel/initiate another transaction.
OR...
Press * to hear the prompt again.
10.
Record the transaction details.
Balance Lookup — press [6]
Review a gift card Balance and card Status.
7.
When prompted, enter the gift card number, and
press #.
8.
When prompted, enter the CVC, and press #.
9.
Record the transaction details.
