VEMCO – ASCENT–AR / AR2 Manual
28 July
2018
44
8
Troubleshooting
8.1
VUE related troubleshooting
8.1.1
I cannot connect to my ASCENT-AR
First confirm that your
Bluetooth
connection between VUE and your ASCENT-AR is functional. If this
Bluetooth
connection is functioning correctly, try replacing the DD-cell battery in the ASCENT-AR with a
new battery. If you are still unable to communicate with the unit, please contact VEMCO to receive RMA
information and send the unit back to VEMCO for assessment/repair.
8.1.2
I see a Battery Usage Indicator reset warning in VUE
The VUE software and the firmware in your release have a battery replacement date feature that needs to be
synchronized.
You have connected your release to VUE, and see the following dialog box:
You may have done one of the following:
1.
You replaced a battery without connecting the release to VUE and resetting the Battery Usage
Indicator (BUI).
2.
You did not connect to VUE after having a “Power OFF” and “Power ON” event.
If you have replaced the battery:
Click
Yes
. A confirmation dialog box appears.
