M. Warranty
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Warranty
General warranty
VELVET LED light equipments are guaranteed to be free from defects in
workmanship and parts in a warranty period of two (2) years from the
date of purchase. Defects that occur within this warranty period, under
normal use and care will be repaired or replaced at VELVET discretion,
solely at our option with no charge for parts or labour.
In the event of the equipment malfunction, contact the dealer from
which you purchased the product. Please note that you will be not be
reimbursed for the cost of bringing the equipment to the VELVET Repair
Centre.
VELVET reserves the right to replace the product or relevant part with
the same or equivalent product or part, rather than repair it. Where a
replacement is provided the products or part replaced becomes the
property of VELVET. VELVET may replace parts with refurbished parts.
Replacement of the product or a part does not extend or restart the
Warranty period.
Return policy
Returns or exchanges from the customers will be accepted within 15
days of delivery and will not include the actual shipping costs. Item(s)
must be in original packaging and condition, must not be assembled, and
must include its original user manual.
This warranty does not cover any damage resulting from:
•Failure to follow the instructions in the instruction manual Repair,
modification or overhaul not conducted by any authorized VELVET
personnel.
•Fire, natural disaster, act of God, lightning, abnormal voltage, etc;
•Submergence in water (flooding), exposure to alcohol or other
beverages, infiltration of sand or mud, physical shock, or dropping of the
equipment and other unnatural causes.
This warranty only applies to the LED panel and not to the accessories,
such as barn doors or mounts.
Any consequential damages arising from failure of the equipment, such
as expenses incurred in taking pictures or recording images or loss of
expected profit, will not be reimbursed whether they occur during the
warranty period or not.
IP54
Studio
