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CAMIP21
V . 01 – 04 /02 /2015
15
©V elleman nv
7.14
Profile Settings
T his func tion allows you to s ave pers onalized camera settings, s o they c an be c opied easily to other
c ameras in the c ircuit.
H owever, available func tions will be limited to time zone, video s ettings, s ensitivity s ettings, e -mail
s ettings, overwrite s ettings.
7.15
Device Information
General information about the CAMIP21 c amera.
8.
Troubleshooting
The app cannot f ind the CAMIP21 camera.
o
M ake s ure your network s upports the DHCP protocol.
o
M ake s ure the c amera and your mobile device are c onnected to the s ame Wifi router .
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M ake s ure to ac tivate the router.
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M ake s ure the c amera is powered and s witched on.
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U s e the A dd C amera func tion to manually add the c amera.
The Wif i router is not shown in the list .
o
E nable the SSI D broadcasting func tion in the Wifi router. C ons ult the us er manual of the
router.
o
C hange the wireles s s ecurity protocol of your Wifi router into WP A /WPA2/WPA2-PSK. For
s ec urity reasons, the WE P protocol is not s uggested for s ome router.
No image.
o
M ake s ure the c amera is powered and s witched on.
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Reloc ate the c amera to obtain the bes t wireless rec eption.
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M ake s ure your C AMIP21 c amera is properly c onfigured.
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M ake s ure your mobile device is c onnected properly to 3 G/4 G/Wifi.
Low signal/poor image quality.
o
Wireles s devices such as wireless s tereo systems may c ause interference. Leave as mu ch s pace
as pos s ible between the CAMIP21 c amera and other wireless devices.
o
C lean the c amera lens. Spots or dus t on the lens reduc e the image quality.
The motion detection f unction does not work properly.
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M ake s ure to s elect the c orrect s ensitivity s etting.
The app does not record video clips.
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M ake s ure to ins ert the SD c ard c orrectly.
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M ake s ure to enable the motion detection func tion.
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Format the SD c ard prior to firs t us e.
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U s e a C lass 1 0 memory c ard.
The e-mail alert f unction does not work.
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M akes s ure to enable the e-mail alert func tion.
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We s ugges t us ing a properly c onfigured gmail account.
The night vision images are maculated with bright white spots.
o
T he I R LE Ds may reflect off s urfac es s uch as glass. I nstall your CAMIP21 c amera in s uch way
to improve the night vis ion.
Memory card error.
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M ake s ure the memory c ard is c orrectly ins erted and formatted.
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U s e a C lass 1 0 memory c ard for bes t res ults.
Wrong time and date display.
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Selec t the c orrect time zone.