Taking care of your machine
What to do if it goes wrong
• Check the ‘Contents’ page in this guide to make sure the part is
definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 361 505 / NZ: 0800 800 900
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked firmly back into place.
• The filter may be clogged; refer to ‘Taking care of your machine’.
• The dirt container may be blocked; refer to ‘Taking care of your
machine – Cleaning the shroud’.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
There is an
accessory missing.
Why won’t the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
• The filter may be clogged; refer to ‘Cleaning the pre/post filter’.
• The dirt container may be blocked; refer to ‘‘Taking care of your
machine – Cleaning the shroud’.
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked firmly back into place.
What do I do if the unit/
an accessory becomes
damaged or broken?
Why won’t the accessories
pick up properly?
Why will the vacuum
cleaner not run?
• We’re here to help. Simply call
AUS: 1300 361 505
/ NZ: 0800 800 900
or visit
vax.com.au
•
Hose blockages:
remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
•
Accessory blockages:
remove accessory from handle/tube. Carefully
remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
AUS: 1300 361 505 /
NZ: 0800 800 900
for assistance.
• It may not be plugged into the electrical outlet correctly; ensure that
the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse
or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the
vacuum cleaner, and leave for one hour before switching the cleaner
back on.
Cleaning the HEPA post-motor filter
TA
P
Post motor filter is located
in the right side wheel.
Hold the centre of the
wheel and twist wheel
cover anti-clockwise.
With the wheel cover off
the post-motor filter is
easily removed.
Tap all excess dirt off the
filter. Do not wash.
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