• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your machine.
• Check the On/Off switch is in the On position.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a British 13amp fuse.
• The cleaning pad may already be saturated or dirty, wash the cleaning
pad. Go to ‘Taking care of your machine’.
• There may be no water in water tank.
• Check the water tank is securely fitted and the hard water filter is in place.
• Hard water filter may be blocked and need to be replaced.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
• Check correct setting has been selected.
• Check the detergent has been diluted to correct strength.
Solution
Problem
Warning:
Always unplug the steam mop before performing maintenance/troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing
The steam mop
won’t turn on
Why is the steam mop
not producing
steam/detergent?
Why won’t the cleaning
pad pick up dirt?
• Steam coming from the side of the machine may indicate a blockage within
the machine. To clear any blockages go to ‘Taking care of your machine’.
Why is steam coming
from the side of
the steam mop?
Getting in touch
