15
support.vax.co.uk
TROUBLESHOOTING
THERE IS AN ACCESSORY MISSING
Check the contents on the back of the box.
WHY DOES THE MACHINE HAVE NO POWER?
• The battery is not fitted correctly. See ASSEMBLY page 7.
• The battery has no charge. See CHARGING THE BATTERY page 6.
• The motor thermostat may have tripped. Empty the dirt water tank and check for blockages.
Clean the filter and allow the machine to cool for approximately 1 hour. If you have washed the filter
and separator, wait 24 hours to fully dry before placing back on the machine. See CLEANING THE
FILTER AND SEPARATOR page 11.
• The brushroll motor sensor has been activated. To reset remove the brushroll and clear any
obstruction. Wait 1 minute before refitting the brushroll. Switch the machine on and recline.
See REMOVING AND ADVANCED CLEANING OF THE BRUSHROLL page 13.
WHY WON’T THE MACHINE PICK UP?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for
the float to settle before re-starting the machine. See EMPTYING THE DIRTY WATER TANK page 10.
• The brushroll cover may not be correctly fitted. See REMOVING AND ADVANCED CLEANING OF
THE BRUSHROLL page 13.
• The dirty water tank may not be assembled correctly or the lid may not be pushed down securely.
See EMPTYING THE DIRTY WATER TANK page 10.
• Check for blockages and clear. See CHECKING FOR BLOCKAGES page 14 and MACHINE RINSE
AND BRUSHROLL QUICK CLEAN page 12.
• Check the filter located on the dirty water tank lid for dirt and debris. The filter should be washed
after every use and replaced every 6 months. See CLEANING THE FILTER page 11.
• Check the separator for dirt and debris and clean if necessary. SEE CLEANING THE SEPARATOR
page 11.
WHY WON’T THE WATER/SOLUTION DISPENSE?
• Squeeze the trigger on the handle to release water and solution.
• Make sure the water/solution tank is fitted securely. See FILLING THE WATER/SOLUTION TANK
page 8.
• The water/solution tank valve may be stuck. Hold the water/solution tank over the sink and press the
valve underneath to release.
• The water/solution tank is empty. Refill the tank. See FILLING THE WATER/SOLUTION TANK page 8.
WHY WON’T THE BRUSHROLL TURN?
• The machine is not reclined. Place your foot on the base and pull the handle backwards to recline.
See OPERATION page 9.
• The brushroll may be obstructed or may not be correctly fitted. See REMOVING AND ADVANCED
CLEANING OF THE BRUSHROLL page 13.
WHY IS THERE A FLASHING WHITE LIGHT ON THE HANDLE?
• The brushroll motor sensor has been activated. To reset remove the brushroll and clear any
obstruction. Wait 1 minute before refitting the brushroll. Switch the machine on and recline. See
OPERATION page 9 and REMOVING AND ADVANCED CLEANING OF THE BRUSHROLL page 13.
