• The vacuum cleaner is making a whistling noise, please remove the dirt
container open the bottom and clean the seals. Replace the dirt container
and retry.
• If there is air sucking noise from the top of the dirt container, this would
indicate a blockage in the machine Go to ‘Why won’t the vacuum cleaner pick
up’ above.
Solution
Problem
Warning:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
What to do if it goes wrong
Getting in touch
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the
vacuum cleaner. Remove and empty the dirt container and check the hose
for blockages Clean the ilters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the ilters you will need to wait
24 hours for the ilters to fully dry before putting them back into the
vacuum cleaner).
Why won’t the vacuum
cleaner turn on?
What if my vacuum
cleaner is making an
excessive noise?
• The brushbar may be jammed. If this happens then the machine needs to be
switched of immediately to avoid damage. To remove debris from brushbar
refer to page.
• The belt might not turn if it is broken. To check the belt, go to ‘Changing
the belt’.
My brushbar
isn’t turning?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
• There may be a blockage in the hose. Please remove the hose from the vacuum
cleaner, check and clear any blockages.
• Empty the dirt container and clean ilters. Go to ‘Taking care of your machine’.
• The brushbar may not be turning. Go to ‘My brushbar isn’t turning?’ below.
• If the accessory/tool will not pick up, check and clear any blockages.
Why won’t the vacuum
cleaner pick up?
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your machine.
There is an accessory
missing?
