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vax.co.uk
Looking after your machine -
Removing Blockages
FAQs
WARNING:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to make sure the part is definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container
release catch and then reattaching it to the unit, ensuring it is locked firmly back into place.
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
• There may be a blockage in the tube/hose. Disconnect from the vacuum cleaner, carefully remove any blockages
found and reconnect securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt container’ on page 5.
• The dirt container may be incorrectly installed; remove the dirt container from the unit by pressing the dirt container
release catch and then reattaching it to the unit, ensuring it is locked firmly back into place.
What do I do if the unit/an accessory becomes damaged or broken?
• We’re here to help. Simply call
0844 412 8455
or visit vax.co.uk
Why won’t the accessories pick up properly?
•
Hose blockages:
remove the hose from the unit. Carefully remove any blockages found and reconnect hose securely.
•
Accessory blockages:
remove accessory from handle/tube. Carefully remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455
for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical socket correctly; ensure that the plug is pushed in securely.
• The electrical socket may not be working properly; check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for one hour before switching
the cleaner back on.
