Troubleshooting
WARNING: Always switch off and unplug the machine before performing any checks or maintenance.
There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why does the machine have no power?
• The plug may not be fully pushed into the electrical socket.
• The fuse in the plug may need replacing. Always replace with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the machine. Remove and empty the dirt container and
check the hose for blockages. Clean the filters and allow the machine to cool for approximately 1 hour. If you have washed
the pre-motor filter, wait 24 hours or until it is fully dry before putting it back into the machine.
Why won’t the machine pick up?
• The dirt container may not be fitted correctly. Remove the dirt container and refit making sure it clicks into place.
• The dirt container may be full or blocked, empty the dirt container and clear any blockages.
See
Emptying the dirt container page 10
.
• The separator may be blocked. Check and clear any blockages.
See Cleaning the separator page 11.
• The filters may need cleaning or replacing.
See
Cleaning the pre-motor filter page 10 and Post-motor filter maintenance page 11.
• There may be a blockage in the hose. Check and clear any blockages.
See
Checking for blockages page 14
.
• The brushes may not be turning.
See Why isn’t my brushbar or brushroll rotating? below.
• The accessory/tool will not pick up. Check and clear any blockages.
Why isn’t the brushbar or brushroll rotating?
• The brushes may not have been activated.
See Operation page 6.
• The machine may not be reclined.
See Operation page 6.
• The lift-out may not be correctly assembled to the back panel and floorhead.
See Using the lift-out page 7.
• The brushes may be obstructed.
See Removing and cleaning the brushbar and brushroll page 12 and page 13
.
Why is there a red light on the floorhead?
• The brushes may be obstructed and the motor sensor has been activated. The brushes will stop and the light on
the floorhead will illuminate red. Check the brushbar/brushroll and clear any hair or debris.
See Removing and cleaning the brushbar page 12 and Removing and cleaning the brushroll page 13
.
