Vax Service line:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
11
FAQ’s
Problem
Solution
Is there an accessory missing?
Check the ‘Machine Overview’ page in this guide to make sure the part is definitely
included in your unit.
If it is missing, we’re here to help. Simply call us on
AU 1300 361 505
or
NZ 0800 800 900
Why won’t the vacuum cleaner
pick up?
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release catch and then re-attaching it to the unit, ensuring it is locked
firmly back into place.
The filter may be clogged; refer to ‘Keep you Vax like new’ on page 5 and ‘Maintenance: Cleaning
the filters’ on pages 8 and 9.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 8.
There may be a blockage in the hose/tube; disconnect from the vacuum cleaner. Carefully
remove any blockages found and reconnect securely.
Why is dust escaping from
the vacuum?
The filter may be clogged; refer to ‘Keep you Vax like new’ on page 5 and ‘Maintenance: Cleaning
the filters’ on pages 8 and 9.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 8.
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release catch and then re-attaching it to the unit, ensuring it is locked
firmly back into place.
What do I do if the unit/an accessory
becomes damaged or broken?
We’re here to help. Simply call us on
AU 1300 361 505
or
NZ 0800 800 900
Why won’t the accessories pick
up properly?
Hose blockages: remove the hose from the unit. Carefully remove any blockages found and
reconnect hose securely.
Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
The accessory may be faulty. Simply call us on
AU 1300 361 505
or
NZ 0800 800 900
Why will the vacuum cleaner
not run?
It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
