Vauxhall MOVANO, Owner'S Manual

Page: 139 / 177

If you have a problem 134
If you have a problem
In our experience, the most common cause
of all complaints is the result of
misunderstanding or lack of
communication between the customer and
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain about your vehicle.
However, if things do go wrong, the best
course of action for you to take is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the difficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the best of
intentions of all concerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the Manager of
the department concerned.
The majority of areas of concern can be
quickly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisable in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal will only be too anxious
to fully investigate your problems and
correct any errors made. After all, he has a
large investment in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may contact the Customer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Vauxhall Motors Ltd.
Customer Care,
Griffin House,
Osborne Road,
LUTON,
Beds., LU1 3YT
Telephone: 0845 090 2044
They will review all the facts involved. Then
if it is felt some further action can be taken,
the Vauxhall Authorised Repairer will be
advised accordingly. In any case, your
contact will be acknowledged confirming
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third party such as:
Automobile Association (A.A.)
Fanum House,
BASINGSTOKE,
Hants., RG21 2EA
Royal Automobile Club (R.A.C.),
R.A.C. Motoring Services Ltd.,
89-91 Pall Mall, LONDON, SW1Y S45
The Customer Relations Department,
Society of Motor Manufacturers and
Traders Ltd. (S.M.M.T.),
Forbes House, Halkin Street,
LONDON, SW1X 7DS
Customer Complaints Service,
Scottish Motor Trade Association,
(S.M.T.A.),
3 Palmerston Place,
EDINBURGH, EH12 5AQ
The National Conciliation Service,
Retail Motor Industry Federation,
9 North Street,
RUGBY, CV21 2AB
If you have a problem whilst abroad:
The Service Departments of ADAM OPEL
GmbH and General Motors branches
everywhere will provide information and
assistance:
In
Luxembourg please contact
the General Motors Service Department in
Antwerp – Belgium
Telephone 00 32-34 50 63 29
General Motors Austria GmbH
Groß-Enzersdorfer Str. 59
1220 Vienna – Austria
Tel. 00 43 1-2 88 77 444 or
00 43-1-2 88 77 0
1)
Calls may be monitored and recorded for
training purposes.