Varta pulse neo, Operating Manual

Page: 19 / 80

19
Guarantee
For the guarantee to become effective, the following data must be held by VARTA Storage:
„ Serial number (SN number) of the VARTA system,
„ Serial number of the battery module,
„ Name and email address of the end customer.
These data are stored by the installer in the installer portal of VARTA Storage.
Carry out the guarantee registration of the
energy store
within
four weeks
following the
installation of the energy store.
The battery module must be registered
20 weeks after
delivery
at the latest.
Guarantee registration
The online-based guarantee registration consists of two parts:
Part 1: Registration of the energy store by the installer including commissioning certificate.
„ Launch the page:
https://b2b.varta-storage.com/nc/b2b.html
„
Enter all the necessary data.
Notes: The system ’s ID label (type plate) is mounted in the storage cabinet. The ID label of the bat-
tery module
is included in the packaging.
The unlock code label is mounted in the storage cabinet on the inside of the hood (see chapter 5.6:
“Identification”).
„ This label is intended for the customer’s personal documents.
Part 2: End customer
You can carry out the guarantee registration once the
installer has registered the energy store.
„ Please call up the following site in the browser: https://varta-portal.energy
„ Register in the portal by clicking on Register and providing the necessary information.
„ Provide an individual password.
„ Please log in to the portal with your access data and follow the directions and steps there.