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Warranty does not apply to you. If the Warranty
Period has expired, if the Varjo Product or Varjo
Accessory does not fulfill the conditions of this
Limited Warranty, or if You fail to make Your
warranty claim in accordance with Section 5, this
Limited Warranty does not apply. In case this
Limited Warranty does not apply, Varjo may offer
You out-of-warranty services against a fee and You
may be responsible for any expenses related to the
repair or replacement of Your Varjo Product or Varjo
Accessory.
3. How Can You Get Service?
If You have a problem with Your Varjo Product or
Varjo Accessory, please visit us at
varjo.com/support
to get helpful service and
contact information, and to submit a claim form to
obtain warranty service. If it is necessary for You
to send Your Varjo Product or Varjo Accessory in
for service, we will provide You instructions how
to do this. You may be required to pay the cost of
shipping the Varjo Product or Varjo Accessory to
us. When we receive the Varjo Product or Varjo
Accessory, we will determine if there is a defect
or malfunction covered by this Limited Warranty.
If we find a defect or malfunction covered by this
Limited Warranty, we will repair or replace the Varjo
Product or Varjo Accessory to provide You a Varjo
Product or Varjo Accessory that is substantially in
accordance with Varjo’s technical specifications
under Normal Use Conditions, and we will send
the repaired Varjo Product or Varjo Accessory or
a replacement Varjo Product or Varjo Accessory,
if any, to You at our cost. We may not return the
original Varjo Product or Varjo Accessory to You.
If You send us a Varjo Product or Varjo Accessory
without a valid proof of purchase, then we will
return the Varjo Product or Varjo Accessory to
You at Your cost, subject to prepayment, or, if
such costs are not prepaid, we will keep the Varjo
Product or Varjo Accessory for thirty (30) days for
Your pick-up before it is disposed of.
4. What is not covered?
This Limited Warranty does not cover and Varjo is
not responsible for (i) used or resold Varjo Products
or Varjo Accessories; (ii) Varjo Products or Varjo
Accessories not purchased from Authorized
Retailers; or (iii) any software (including but not
limited to any software on the Varjo Product or
Varjo Accessory and any PC software provided by
Varjo).
Further, this Limited Warranty does not cover and
Varjo is not responsible for damage to the Varjo
Product or Varjo Accessory or loss of the Varjo
Product or Varjo Accessory resulting from (i) an
accident (e.g., accidental physical impact, exposure
to liquid, food or other contaminants, etc.) or
theft; (ii) use not in accordance with Normal Use
Conditions or any other misuse (including but not
limited to neglect, abuse or alteration); (iii) use
with an unsuitable product not sold or licensed
by Varjo; (iv) use with inadequate ventilation; (v)
use by children; (vi) circumvention of our security
mechanisms; (vii) reverse engineering; (viii)
defects or damage from viruses or other software
problems introduced into the Varjo Product or Varjo
Accessory; (ix) use of the Varjo Product or Varjo
Accessory in violation of any laws, regulations or
ordinances in effect where the Varjo Product or
Varjo Accessory is used; (ix) defects or damage
