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R
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FE
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ANUAL
4343W/4336W-G5/2530W-G5 X-ray Detectors
15.0 Troubleshooting
This section describes suggestions for troubleshooting.
Table 16
Problems and Solutions
Problem
Solution
Detector fails to link wirelessly
1.
Ensure that the detector is associated to the access point, refer to
Table 12
for LED indicator behavior.
2.
Let power-off (
Section 11.7
) or reboot the detector (
Section 11.8
),
re-insert the battery, and try to associate with the access point
again.
3.
If the detector will still not link, power cycle the access point.
4.
If the detector will still not link, check the connections and the
settings on the access point. Check SSID, IP Address, and
password to ensure they match.
5.
If problem persists, consult the manufacturer or field service
technician for help.
Intermittent or slow WiFi
connection or slow image transfer
Check the router band setting, band should be set to 5GHz. The
detector will not run on the 2.4GHz frequency.
Detector causes Electro-Magnetic
Interference
1.
Reorient or relocate the receiving device.
2.
Increase the separation between the equipment.
3.
Consult the manufacturer or field service technician for help.
Acquired image is Non-linear or
the pixel are past the saturation
point of dose
1.
Let power-off (
Section 11.7
) or reboot the detector (
Section 11.8
),
re-insert the battery, re-establish the link.
2.
Ensure that the tube dose is set to the correct settings.
3.
Acquire another image at the recommended median count as
stated in
Section 11.12.3
.
4.
If problem persists, consult the manufacturer or field service
technician for help.
