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11.1 Warranty
Storz & Bickel GmbH as the seller guarantees that the product is free of defects
in accordance with the requirements of German law and with our General Terms
and Conditions (GTC), which form the basis of the purchase contract. Of course,
Storz & Bickel will only be subject to a warranty obligation if the customer has
purchased the products directly from us. If products are purchased from third
parties, warranty claims may only be asserted against these third parties, and
Storz & Bickel cannot provide any information on the content of such claims.
In clarification, we would like to note once again, that the warranty extends only
to correcting such initial defects that exist despite proper handling of the product
in consideration of this Instructions for Use and further information provided to
users. Normal wear or tear to the products – and especially to the batteries - is
not considered a defect under warranty law. If the customer has commissioned
third parties with completing maintenance or repair of the product, or if the cus-
tomer uses external products, Storz & Bickel‘s warranty obligations will only exist
if the customer can prove that the defect was not caused by use of the external
service or external product.
Storz & Bickel will decide at its own discretion whether to correct a defect covered
by warranty law through repair or by delivering a new product to the customer.
Any warranty claims must be directed to Storz & Bickel GmbH, In Grubenäcker
5-9, 78532 Tuttlingen, Germany.
Please send the complete defective item to us, not disassembled, with invoice.
Please use external packaging that would prevent any damage during transpor-
tation.
In order to avoid misunderstandings, we would like to note that all information on
our products provided in this Instructions for Use or elsewhere does not repre-
sent any guarantee of features or durability, unless we have expressly referred to
a guarantee for such features or durability.
11.2 Liability
Storz & Bickel shall be liable for any damages caused to the customer by our
products in accordance with German law and pursuant to our GTC. Under said
provisions, we are only liable for damages caused by intentional action or gross
negligence, unless such damages involve death, personal injury, or injury to
health, or if the injury is related to a cardinal contractual obligation. In such cases,
we will also be liable to the customer for simple negligence.
11.3 Copyright
This document is copyright protected, and may not be used either in whole or in
part pursuant to Sections 15 et seqq. UrhG (German Copyright Act) without prior
written approval of Storz & Bickel.
11 WA R R A N T Y, L I A B I L I T Y, C O PY R I G H T
