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Many solutions given here can make your grilling experience safer and more
enjoyable. You can also call customer service department at 1-800-963-0211,
8 a.m. - 6 p.m., EST, Monday-Thursday, 8 a.m.- 5 p.m., EST, Friday.
Problem
Possible Cause
Corrective Action
Grill or side cooker will
not light.
1. The ignition wire came off the
electrical igniter/valve.
2. The distance between the
ignition pin and the burner is
greater than 5/32 in. - 3/16 in.
(side burner).
3. The ignition wire is broken.
4. The battery has died.
5.The battery is in the wrong
polarity.
6. The electrode tip does not
produce sparks at the burner
port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to
the electrical igniter/valve.
2. Loosen the ignition pin and
adjust the distance, then
fasten it again.
3. Call customer service for a
replacement ignition wire.
4. Install a new AA battery.
5. Change the battery
polarity.
6. Reinstall the electrode.
7. Turn on the regulator
valve.
8. Loosen the air shutter and
adjust the opening to a
smaller size.
Burner flame is yellow
and gas odor can be
smelled.
1.
The air shutter opening is not
properly set.
2.
Spiders or insects block the air
shutter.
1. Loosen the air shutter and
adjust the opening to have blue
flames.
1/4 in. opening for LPG.
1/8 in. or less opening for NG.
2.Clean blockages.
3.Check for the source of gas leaks.
Excessive flare-up.
1.Grilling fatty meats.
1.Hood up when grilling.
2.Grill fatty meats when the
grates are cold while the
knobs are on the “MIN”
setting.
Move the meats to the warming
rack if flare up continues until
flame settles down. Never spray
water on gas flames.
2.Knobs on “MAX.”
3.Spray water on gas flames.
4.Hood closed when grilling.
