1
Start•All Jump•Pack®
Troubleshooting
and Warranty Request
Guide
Follow the Troubleshooting Steps on the next page to diagnose any problems and then check all boxes that apply. Use
Other for any issue not mentioned.
• Does not turn on,
d
isplay turns on when charging, battery is above 9.6V
• Does not turn on,
d
isplay turns on when charging, battery is below 9.6V
• Charger does not work
• Does not charge even when activation button is pressed
• Error Code on the display:
List
e
rror
c
ode_____________________
• Display shows red and green flashing 8’s, will not activate or show error code
•
Jump•Pack
and
d
isplay turns on, will not charge, “IN” is not flashing
•
Jump•Pack
and
d
isplay turns on, will not charge, “IN” is flashing
• Clamps are always live
• Clamps or cables are damaged
•
Jump•Pack
shuts off or stops during cranking. Display % after crank attempt:
• Other:
Please fill out the information below. Attach proof of purchase. Serial number is printed onto the housing where the red
clamp is connected. Remove the red clamp to view.
Dealer
Jump•Pack
Was Purchased From
Contact Name
Contact Phone Number
Contact Email
Return Address
Serial Number
Date of Purchase
Technical Support Representative
No
Start•All Jump•Pack®
units
will be received unless a Return
Material Authorization (RMA) is issued
first
.
Goodall® Engine Starting Systems by Vanair®
have a 1
-year
warranty from date of purchase.
Troubleshooting Steps (
b
attery
c
harging instructions are steps 4-5)
Send this form and
p
roof of
p
urchase to
in order to receive an RMA to return your pack for repair.
If the
Jump•Pack
is a
JP 12-4000
model
,
there is no warranty and cannot be repaired. No RMA is to be issued.
If the
Jump•Pack
is a
Lithium Hub model
there is no warranty and cannot be repaired. No RMA is to be issued.
If the
Jump•Pack
is a
Gray Case (big rig) Stark unit
there is no warranty
cannot be repaired. N
o RMA
is to
be
issued
.
Click here for the Start-All Jump Pack Troubleshooting Video
IN0229 Rev.2
