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TROUBLESHOOTING

Issue 1:

Power bank is unable to charge your mobile device

Problem 1:

 Power bank battery is flat

Solution:

 Fully charge the power bank and resume charging your mobile device. 

Issue 2:

Power bank drains off quickly

Problem:

 Running multiple applications on your mobile device

Solution:

 Turn off all running applications on the mobile device and leave it to charge till full.

Extra consumption of energy would be due to heat produced during the charging of your 
mobile device.

Issue 3:

Unable to charge (power indicator is not flashing)

Problem 1:

 The voltage of the power adapter is too low.

Solution: 

Use 5V supply with at least 800mAh for charging.

Problem 2:

 Faulty cable

Solution:

 Check the cable to ensure that it is well connected or replace damaged cables.

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