©
GDC Group Ltd. 2014
OWNER GUIDE
Page 26
When calling the
GDC Helpline
, it would be helpful if you could have the following
information to hand:-
1.
Stove serial number
(The serial number can be found on the Burner unit serial number label).*
2.
Date of installation.*
3.
Your installer name and address details.*
4.
Stove make/name and burner unit model number.*
5.
Proof of purchase (if you do not have the fire serial number).
*
Note: Details 1 – 4 should be recorded on pages 27 & 28 at the end of this
guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
What this warranty does not cover
Repairs to the Stove or Burner unit which haven’t been installed and commissioned
properly and as set out in the installation instructions.
Faults caused by inadequate supply of gas or electricity (where applicable).
Reimbursement of any third party repair or replacement costs that we haven’t been
told about or agreed with you in advance.
Compensation or consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a production breakdown, including repair delays
caused by factors outside our reasonable control.
