Valor H3 1000JN, Homeowner'S Manual

Page: 19 / 22

19
Frequently asked questions
Question Answer
There is a white fi lm on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. Clean as
soon as possible (when the fi replace is cool) so it does not bake onto the
glass with time and become permanent. See pages 13–15 for cleaning
instructions.
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
This is normal, your fl ame will take on a more yellow/orange appearance
as the fi replace heats up.
When I start my fi replace,
the fl ame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it - see page 14 for cleaning instructions. Call
your dealer if the problem persists after cleaning.
Where can I purchase parts
for my fi replace? Who can
service my fi replace?
Any of our Valor dealers are able to order parts or provide fi eld service.
Please contact your dealer - see page 3 - or visit valor fi replaces.com/
contact for a list of dealers near you.
It will be useful to quote your model and serial numbers, which can be
found on the fi replace information card attached to the fi replace - see
page 7. Servicing must be performed by a quali fi ed technician.