20
Frequently asked questions
Question
Answer
When I start my
fi
replace,
the
fl
ame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See pages 14-17 for cleaning instructions, and
call your dealer if the problem persists after cleaning.
After running for some
time, my
fi
replace has
soot gathering on the
logs, panels, or roof, it this
normal?
Minor amount of soot developing on logs is common, but soot that builds
up, falls o
ff
, and accumulates indicates the burner needs adjustment,
or the logs may have been installed incorrectly. Contact your dealer for
remedies to excessive sooting.
Where can I purchase parts
for my
fi
replace?
Any of our Valor dealers are able to order parts or provide
fi
eld service.
Please contact your dealer - see page 3 - or visit
valor
fi
replaces.com/
contact
for a list of dealers near you.
Who can service my
fi
replace?
We recommend having your
fi
replace serviced before initial use, and at
least once every year by a quali
fi
ed service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the
fi
replace information card attached to the
fi
replace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your
fi
replace has a built-in safety shuto
ff
. If the
fl
ame height does not
adjust for 7 days, the
fi
replace will automatically turn the pilot o
ff
, and
would need to be turned on again using either the handset or wall switch.
Why doesn't the
fi
replace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your
fi
replace up and down, the
temperature feature of your remote control is designed to e
ffi
ciently
give you a smooth maintenance of a comfortable temperature. With this
you may
fi
nd temperature
fl
uctuations beyond the set point to varying
degrees, depending on installation and room size.
