For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For
your local stockist consult Yellow pages under ‘Central Heating’.
When ordering spare parts please have the below information available. This will help
us to deal with your call quicker and avoid you having to make a second call.
!
Your Post Code
!
Type of Stove (Electric or gas)
!
The fault, problem or request.
!
Model, Name and serial number (This information can be found on a small label
at the bottom left of the stove - see figure 5).
WARRANTY AND SERVICE
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a
heateam
service
engineer or a CORGI registered installer.
You must register your stove with
heateam
, the service division of Baxi Heating UK
Limited, either by completing and returning the registration card or calling our free
telephone registration line on
0800 032 72 44.
Our promise to you
If you experience a fault with your new stove, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
engineers. Nothing in this warranty will affect your statutory rights.
What you need to do if you experience a problem with the operation of the stove;
Read the previous section of this guide “Resolving problems and cleaning”. If the
problem cannot be resolved simply call our service division
heateam
on
08706 090 081
to book an engineer visit or for any general advice that you may need.
Our contact centre is open Monday to Friday 8am – 6pm, weekends and Bank
Holidays 8.30am – 2pm, excluding Christmas Day and New Years day.
Page 10
INSTALLER AND OWNER GUIDE
©
Baxi Heating U.K. Limited 2007.
