3
TECHNICAL ASSISTANCE
When trouble is reported, verify the unit is properly
connected and there are no broken connections
leading to this unit.
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM and a
test set and calling from the job site. Call (540) 563-
2000 for Technical Support or call (540) 767-1555
for Valcom 24-hour Faxback System or visit our
website at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating company name, address, phone
number, contact person and the nature of the problem.
Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1.
inspection by Valcom, Inc. indicates the validity of the claim;
2.
the defect is not the result of damage, misuse or negligence after the original shipment;
3.
the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4.
freight charges for the return of products to Valcom are prepaid;
5.
all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major repairs will be
subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
In Canada
Valcom, Inc.
CMX Corporation
5614 Hollins Road
35 Van Kirk Drive #11 and 12
Roanoke, VA 24019-5056
Brampton, Ontario L7A 1A5
Phone: (540) 563-2000
Phone: (905) 456-1072
FAX: (540) 362-9800
FAX: (905) 456-2269
TROUBLESHOOTING CHART
PROBLEMS
SOLUTIONS
1. No output.
2. LED pulses in reset mode.
a. Verify AC present at receptacle.
b. Remove DC load and check for 24VDC using a VOM.
a. Locate and correct short circuit in output wiring.
b. Verify total equipment power consumption does not exceed 6 Amps.
