4
TECHNICAL ASSISTANCE
When trouble is reported, verify there are no broken
connections. Assistance in troubleshooting is
available from the factory. Call (540) 563-2000 and
press “1” for Technical Support, or visit our website
at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating company name, address, phone
number, contact person and nature of the problem.
Send the unit to:
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
TROUBLESHOOTING CHART
SYMPTOMS ACTIONS
1. No audio from speaker
1a. Check that volume control is turned up (Clockwise).
1b. Using a lineman's test set, check for the proper audio level on the Tip and Ring
leads and if necessary also at the source.
2. Low volume from speaker
2a. Check that volume control is turned up.
2b. Check voltage at the speaker assembly when in use, -18 to -24VDC required.
2c. Using a lineman's test set, check for the proper audio level on Tip and Ring leads.
It is possible that some low-level audio will be heard with only one side of Tip
and Ring connected.
3. Loud squeal (Feedback)
3a. Turn down (Counter-clockwise) volume of the speaker.
3b. Increase the distance between the telephone and speaker.
3c. Install a noise canceling handset on the telephone in severe problem areas.
3d. Add a V-9962, Digital Feedback Eliminator.
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1.
inspection by Valcom, Inc. indicates the validity of the claim;
2.
the defect is not the result of damage, misuse or negligence after the original shipment;
3.
the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A service
charge plus parts and labor will be applied to units defaced or physically damaged);
4.
freight charges for the return of products to Valcom are prepaid;
5.
all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (Major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
In
Canada
Valcom, Inc.
CMX Corporation
5614 Hollins Road
35 Van Kirk Drive #11 and 12
Roanoke, VA 24019-5056
Brampton, Ontario L7A 1A5
Phone: (540) 563-2000
Phone: (905) 456-1072
FAX: (540) 362-9800
FAX: (905) 456-2269
