11 Service & Support
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Service & Support
The «Trouble-shooting» section gives you valuable tips on how to deal with minor
malfunctions yourself, saving you the time and trouble of calling out a service tech-
nician and any cost that goes along with it.
Information on the V-ZUG warranty can be found at
→Warranty information. Please read this information carefully.
Please register your V-ZUG appliance straightaway:
▪
→Service →Online warranty registration or
▪
using the enclosed registration card.
This will allow you to take advantage of the best possible support in the event of a fault
in the appliance during the guarantee period. You will require the serial number (SN) and
appliance designation to register your appliance. You will find them on the identification
plate of your appliance.
My appliance information:
SN:
__________________________
Appliance
: ______________________________
Please have this appliance information to hand when contacting V-ZUG. Thank you.
The identification plate and the connection plate are located on the underside of the hob.
1
Identification plate with serial number (SN)
1 2
2
Connection plate
A second identification plate is supplied and should
be affixed in the fitted unit underneath the hob.
Your repair order
Call the free service number 0800 850 850 to contact your nearest
V-ZUG service centre. You can arrange an on-site visit by us by phone if you wish.
General queries, accessories and service agreement
V-ZUG will be happy to help you with any general administrative or technical queries, to
accept your orders for accessories and spare parts and to inform you about our pro-
gressive service agreements. You can contact us by calling tel. +41 58 767 67 67 or by
going to our website at www.vzug.com.
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