Defect
Cause
Remedy
→ The appliance was opened too
many times or for too long.
u
Wait to see if the required temperature corrects itself.
If not, contact Customer Service (see 9.4 Customer Serv‐
→ The temperature is set incorrectly.
u
Turn down the temperature and check after 24 hours.
→ The appliance is too close to a heat
source (oven, radiator, etc).
u
Move the appliance or the heat source.
→ The appliance was not correctly
installed in the recess.
u
Check if the appliance was installed correctly and that
the door closes properly.
The door seal is
defective or needs
to be replaced for
another reason.
→ The door seal can be replaced. It
can be replaced without the need
for special tools.
u
Contact Customer Services (see 9.4 Customer Services) .
The appliance
builds up too much
ice or condensa‐
tion.
→ The door seal may have slipped out
of its groove.
u
Check that the door seal is well fitted in the groove.
9.3.2 Features
Defect
Cause
Remedy
The internal light
does not come on.
→ The appliance is not switched on.
u
Switch the appliance on.
→ The door was open for longer than
15 minutes.
u
Interior lighting turns off automatically after approx. 15
min. with the door open.
→ The LED interior light is faulty or
the lid is damaged.
u
Contact customer service (see 9.4 Customer Services) .
The freezer
compartment
cannot be closed.
→ The lock is on when the door is
open.
u
Use the handle again.
9.4 Customer Services
First check if you can fix the error yourself (see 9 Customer
help) . If you can't, contact Customer Services.
WARNING
Unprofessional repair!
Injuries.
u
Have any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 8 Maintenance)
u
A damaged mains cable may only be replaced by the
manufacturer, the manufacturer’s Customer Service or a
similarly qualified person.
u
In the case of appliances with an IEC connector, the
change may be made by the customer.
9.4.1 Contact Customer Services
Make sure you have the following appliance data at the
ready:
q
Appliance name (model and index)
q
Service no. (Service)
q
SN
u
Look up the appliance information on the display .
-or-
u
Referring to appliance info on the nameplate
u
Note down the appliance information.
u
Notify Customer Services of the following: Give us the
appliance data.
w
This will help us to provide you with a faster, more accu‐
rate service.
u
Leave the appliance closed until customer services
arrive.
w
Food stay cool for longer.
u
Disconnect the power plug (do not pull on the connection
cable) or switch off the fuse.
9.5 Model plate
The model plate is behind the drawers on the inside of the
appliance.
Fig. 32
(1) Appliance description
(3) SN
Customer help
78
* Depending on model and options
