8 Trouble-shooting
If a cooking zone area has been running for longer without any settings being
changed, the appliance switches the cooking zone area off automatically, after
how much time depends on the power level set.
Power level / Function
Safety shut-off after hrs.:mins.
2:00
10:00
5:00
5:00
4:00
3:00
2:00
2:00
2:00
1:00
8.2
Other possible problems
Problem
Possible cause
Solution
The cookware is not
being heated and no
power is being de-
livered to the cooking
zone area.
▪
The demo mode is switched
on.
The demo mode must be ter-
minated by the service tech-
nician.
▸ Contact Customer Ser-
vices.
The appliance is not
working and all the dis-
plays remain dark.
▪
The fuse or circuit breaker for
electrical installations in the
home is defective.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
An interruption in the power
supply.
▸ Check the power supply.
▪
The fuse or circuit breaker
keeps blowing.
▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
No cookware detected.
▪
Cookware is too small.
▸ Move cookware into the
centre of the cooking zone
area.
▪
The cookware is not induc-
tion-compatible or is dam-
aged.
▸ Use undamaged, induc-
tion-compatible cookware
(see page 11).
Cooking zone areas
are not assigned cor-
rectly to the cookware.
▪
Cookware is not positioned
centrally on the cooking zone
area.
▸ Position the cookware
centrally on the cooking
zone area.
▪
The cookware was placed on
the cooking zone area before
the hob was switched on.
▸ Switch the hob on before
placing the cookware on
the cooking zone area.
▸ Assign cooking zone
areas manually (see page
14).
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