27
Concord
❑
Press
‚
for a system status and for clues to the prob-
lem.
❑
Call the installer.
Q. I cannot bypass a sensor: my alphanumeric touchpad
displays “INVALID” and my fixed display touchpad
sounds a single, long beep.
A. Possible explanations include:
❑
The sensor you’re trying to bypass may not be active
in the current arming level. For example, an interior
motion detector will not be active in Level 2—STAY.
❑
You may be trying to bypass a 24-hour sensor that
cannot be bypassed, such as a smoke detector.
❑
Your access code has not been assigned the direct
bypassing attribute. See “Assigning the Direct
Bypassing Attribute” on page 11.
Q. I can’t arm my system to Level 3—AWAY.
A. If a delay door is open while you’re trying to arm the
system to Level 3, the system will arm to Level 2
instead. Close the delay door, arm the system to Level
3, then exit through a delay door.
Phone Issues
Q. How do I disable my system long enough to retrieve
messages from work or to do banking over the phone?
A. Solutions include:
❑
Disengage the security system from local phone con-
trol by entering
ƒ
+
7
+
3
. The system responds by
returning a dial tone.
❑
Pick up the phone receiver and wait 5 seconds before
dialing any numbers. After the 5 second period, the
system disables local phone control and ignores phone
commands.
Siren Issues
Q. When testing my wireless siren, unplugging it does not
cause any test results.
A. The test procedure described in “Testing the System”
on page 25, applies only if the siren is supervised. If
the system does not acknowledge the sensor test with
two beeps, or the alphanumeric touchpad does not dis-
play “SENSOR nn OK,” your wireless siren may be
unsupervised. Check the User Sheets in Appendix A or
ask your installer.
Lighting Issues
Q. My lights don’t come on automatically as they’ve been
programmed to do.
A. Try the following:
❑
Does the lamp have a working bulb?
❑
Is the lamp plugged in at a working outlet that is not
controlled by a light switch?
❑
Is the lamp plugged in to a lamp module?
❑
Make sure that you’ve attached the correct time
schedule as described in “Advanced Light Control”
on page 17.
❑
Check to see that you’ve set up the time schedule cor-
rectly as described in “Creating Time Schedules” on
page 16.
❑
Check the User Sheets is Appendix A to see in which
partition the light is set up to be active.
Touchpad/Voice Feedback
After
Pressing
‚
Key
Trouble Condition
AC POWER FAILURE
The panel power transformer may be unplugged or there may be an AC power outage. If the
transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the
system will alert you and the central monitoring station (if your system is monitored). It
reports again when power is restored.
LOW BATT
The power in the emergency backup battery is low and must be recharged or replaced. If AC
power is out, the security system may shut down once the battery is below the operating level.
When AC power is restored, the panel will recharge the battery. If the trouble condition exists
more than 24 hours after AC power is restored, call your security dealer for service.
SENSOR SUPERVISORY
There is a problem with how the sensor is communicating with the panel.
1.
Test the sensor in Test Mode as described on page 25.
2.
If testing the sensor does not clear the trouble condition, call your security dealer for ser-
vice.
SENSOR TROUBLE
A sensor may have an internal problem or a fire/smoke sensor may not have properly reset
after activation, or the sensing chamber may be dirty or partially obstructed.
1.
Test the sensor in Test Mode as described on page 25.
2.
If testing the sensor does not clear the trouble condition, call your security dealer for ser-
vice.
