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28

Concord

SENSOR XX LOW BATTERY

A sensor has a low battery.
1.

Disarm the system.

2.

Remove the sensor cover. If the battery is an Alkaline AA or AAA, change the battery. If
the battery is any other type, call your security dealer for service.

SENSOR XX TAMPER

A sensor cover is off or open. Secure the cover and trip the sensor to clear the tamper
condition.

PHONE FAILURE TROUBLE

The system can’t communicate with the central monitoring station. The system tries to report
to the central station three times before indicating Phone Failure Trouble, then makes five
more reporting attempts.
1.

Make sure the panel is connected to the special phone jack installed by your security
dealer.

2.

Disconnect the panel from the special phone jack and check phones for dial tone.
If you hear a dial tone, call your security dealer for service.
If you don’t hear a dial tone from any phones, telephone service in your area may be out.

Phone Failure Trouble takes precedence over other system problems, so you must clear the
Phone Failure message (by disarming the panel) before you’re able to see other system
messages.

RECEIVER INTERFERENCE or
RECEIVER FAILURE

There is a receiver failure or receiver interference problem. Call your security dealer for
service.

MEMORY FAILURE

or all text is

lit on a fixed display touchpad

There is a system memory failure. Call your security dealer for service.

AUXILIARY PHONE TROUBLE X

There is a problem with the cellular backup reporting portion of your system. Call your
security dealer for service.

Touchpad/Voice Feedback

After

Pressing

‚

Key

Trouble Condition

«
...
30
31
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34
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»

Summary of Contents for Concord

Page 1: ... i n d o w s P r e s s 3 C O D E E x i t p r e m i s e s t h r o u g h d e l a y d o o r 2 3 1 P r e s s 2 C O D E C l o s e a l l p r o t e c t e d d o o r s a n d w i n d o w s P r e s s 4 t o a r m d e l a y d o o r s i n s t a n t l y A r m t o A W A Y Z o n e S e n s o r N u m b e r P r e s s 1 C O D E 2 1 P r e s s A o r B t o s c r o l l t h r o u g h m e n u s M a k e s u r e s y s t e m i...

Page 2: ...CODE ƒ or 3 CODE ƒ Directly ƒ CODE Sensor Number Arm system silently 5 2 CODE or 5 3 CODE Arm system with exit lights off 2 CODE 0 or 3 CODE 0 Turn all lights on off 0 0 Turn specific lights on off 0 Light number Check the system status for Short status or for Full status Turn Chime on off 7 1 Turn Energy Saver on off 7 2 Disable local phone access This is a phone command only ƒ 7 3 or wait 5 seco...

Page 3: ...ion Master Code Privileges 10 Regular User Code Privileges 11 The Touchpad Tamper Feature 11 Changing or Erasing User Codes 11 Changing a User Code 11 Erasing a User Code 11 Assigning Code Attributes 11 Assigning the Direct Bypassing Attribute 11 Assigning the Remote Access Attribute 11 Assigning the Partition Jump Attribute 11 Assigning the System Test Attribute 12 Assigning the Latchkey Report A...

Page 4: ...bility 24 Touchtone Phone System Operation 24 Sending a Police Panic Alarm 24 Phone Questions 24 Testing the System 25 Automatic Test Features 25 Manual Tests 25 Sensor Test 25 Resetting Smoke Detectors 25 Phone Communication Test 26 Troubleshooting 26 Trouble Beeps and Trouble Messages 26 Silencing Trouble Beeps 26 Common Questions and Answers 26 Phone Issues 27 Siren Issues 27 Lighting Issues 27...

Page 5: ...play text on fixed display touchpads voice feedback over Touchtone phones or interior speakers and system information over pagers Instructing the Panel Most of your instructions to the panel consist of this basic pattern Not just anyone can walk up to a touchpad and operate your security system Before the system will process most commands users are required to enter a pre programmed 4 digit access...

Page 6: ...n one type of Status beep Exit Delay beeps indicate that an arming command has been entered and the countdown to arming has begun Entry Delay beeps indicate that you ve entered the building and the countdown to an alarm has begun So disarm the system as soon as you get in Chime feature beeps tell you that a door was opened or closed Protest beeps inform you that you re trying to arm the system whi...

Page 7: ...l silence the siren but fire alarms are always reported If an accidental fire alarm has sounded follow the procedures of your central monitoring station to prevent a false dispatch To cancel an alarm 1 Press 1 Touchpads display ENTER CODE 2 Enter your access CODE Touchpads display date and time or programmed idle text The system sounds one long beep If you re using a Touchtone phone see Using a To...

Page 8: ...n t t o t a k e w i t h y o u s o y o u c a n e x i t i m m e d i a t e l y a f t e r a r m i n g t h e s y s t e m þ A l w a y s e n t e r a n d e x i t w i t h i n t h e p r o g r a m m e d d e l a y t i m e s þ M a k e s u r e y o u l e a v e t h r o u g h a d o o r t h a t h a s a d e l a y t i m e s e t f o r i t I f y o u a r m y o u r s y s t e m t h e n l e a v e t h r o u g h a d o o r w ...

Page 9: ... To arm to Level 3 AWAY using a touchpad 1 Close all perimeter doors and windows 2 Press 3 at any touchpad Touchpads display ENTER CODE 3 Enter your access CODE Touchpads display ARMED TO AWAY and the system sounds three short beeps 4 Exit through a designated delay door immediately Note If Quick Arm feature is on an access code is not required to arm the system to Level 3 AWAY To arm to Level 3 A...

Page 10: ...me open closed You can turn the Voice Chime feature on or off from the program ming menus Refer to Using Programming Menus on page 36 for information on programming your system Exit and Entry Delay Times After arming your system you need time to exit the build ing so you won t set off an alarm Likewise upon return ing to your home or business you ll need enough time to open the door and get to a t...

Page 11: ...LAY or ARMED TO AWAY NO DELAY for example Note If Quick Arm feature is on an access code is not required See page 6 for more information Changing the arming level will restore delay doors to their normal Exit and Entry Delay times Auto STAY Arming Feature The Auto STAY Arming feature helps cut down on false alarms in the event that you arm the system to 3 AWAY but fail to leave during the Exit Del...

Page 12: ...how BYPASSED ZONES 01 or SEN SOR 01 BYPASSED for example 4 The system sounds arming level beeps to indicate that the system is armed and open sensors have been suc cessfully bypassed To arm unbypass bypassed sensors 1 Close bypassed doors and or windows 2 Arm your system again To bypass sensors indirectly using a keychain touchpad 1 Press the Lock button once to arm the system and again to bypass ...

Page 13: ...SYSTEM IS OK or SENSOR 02 OPEN Full System Status A Full Status combines the Short Status information with added details about specific system features To get a Full System Status 1 Press Interior sirens sound beeps according to the current arming level Touchpads display and optional voice modules announce the status information for example SYSTEM IS OK SENSOR 03 BYPASSED SYSTEM BAT TERY IS OK AC ...

Page 14: ...ch allow access to system operations in their respective partitions There are 60 Regular User codes which act like keys to arm and disarm the system If necessary they can be assigned to neighbors baby sitters or repair persons for temporary use Regular user codes can be changed in User Programming and are easily deleted from the system when no longer necessary Programming Access Codes The code you...

Page 15: ...DE 2 Press 030 nn 1 where nn is user 00 through 59 3 To turn Direct Bypassing on press 2 ƒ off press 1 ƒ 4 Press 00 ƒ to exit the programming menus Assigning the Remote Access Attribute Remote Access is a user code attribute that allows the user to access the security system from a telephone If the user code does not have this attribute turned on the user will not be able to access the system by o...

Page 16: ...0 ƒ to exit the programming menus To set the System Date 1 Enter the programming menus by pressing 9 Sys tem or Partition Master CODE 2 Press 021 3 Enter the current date as 6 digits mm dd yy then press ƒ For example if the current date is January 15 2000 press 011500 ƒ 4 Press 00 ƒ to exit the programming menus Adjusting System Sounds and Touchpad Brightness Arming Your System Silently Use the Si...

Page 17: ...olume level 1 7 7 being the loudest and press ƒ 4 Press 00 ƒ to exit the programming menus Adjusting the Touchpad Display Brightness You may want to change the brightness of a touchpad dis play based on its location in a building or room For example dim the touchpad display in a bedroom or enhance a display near a window Changing the touchpad display affects only the touchpad currently being used ...

Page 18: ...r feature notifies the central monitoring station if your heat ing or air conditioning unit fails before pipes freeze or pets are harmed by extreme heat or cold Setting the Energy Saver High and Low Temperature Settings Initially you must set the energy saver to the desired high and low temperatures This is done only once unless you want to change temperature settings The high and low settings you...

Page 19: ... Panic Event Buffer Full Touchpad Low Battery Touchpad Tamper Bus Failures Opening and Closing Reports Latchkey Reports Notify by Exception Reports Code Indicates 009 A sensor has been restored to its non alarm state 111 System has been disarmed 115 Sensor test exit 118 System trouble has been fixed 119 System alarm condition has been cancelled 222 System armed to Level 2 STAY 333 System armed to ...

Page 20: ...he stop time must be within 24 hours of the start time Example 1 of One Day Rollover At home you d like the Latchkey Opening feature to be effective from 10 p m on Tues day until 5 a m on Wednesday By taking advantage of One Day Rollover one time schedule can cover both days That schedule is illustrated at right Notice how the stop time is within 24 hours of the start time The system knows to appl...

Page 21: ...ing lights on and off upon successful arming and disarming Controlling Lights By Time Schedule Lights can be turned on according to time schedules If you need assistance setting up a time schedule that fits your lighting needs see Creating Time Schedules on page 16 To schedule lights 1 At an alphanumeric or fixed display touchpad enter the programming menus by pressing 9 System or Partition Master...

Page 22: ...vailable time schedule 6 Enter 2 ƒ to assign the time schedule ON for this output 1 ƒ to make the time schedule inactive for this output 7 Press B to go to the next time schedule if needed and turn the schedule on or off for this output 8 When you ve finished attaching the desired time schedules press 00 ƒ to exit the pro gramming menus Scheduled Arming The Scheduled Arming feature allows the pane...

Page 23: ... Paging on or off for any programmed pager Who Can Send a Page Only Latchkey designated users can cause a Latchkey page to be sent By default this includes the first 6 Regu lar User codes If you would like to include a keychain touchpad as a latchkey user contact your installer Any regular user code can be programmed with this attribute See Assigning Code Attributes on page 11 What Will the Pager ...

Page 24: ...dules under Latchkey Open ing and Latchkey Closing 4 The touchpad displays the first available time sched ule 5 Enter 2 ƒ to assign the time schedule to the event 1 ƒ to make the time schedule inactive for the event 6 Press ƒ to secure your choice 7 Press B to go to the next schedule and repeat step 5 8 When you ve finished attaching the desired time schedules press 00 ƒ to exit the pro gramming m...

Page 25: ... to use only Exception Opening or only Exception Closing however Assigning a Time Schedule to Exception Opening and Closing Follow these steps to define Opening and Closing sched ules for Exception paging If you need assistance setting up a time schedule that fits your needs see Creating Time Schedules on page 16 Scheduling Exception Opening and or Closing 1 At an alphanumeric or fixed display tou...

Page 26: ...mming menus Using a Partitioned System The panel can be set up by your installer to operate as a two partitioned system A partitioned system would be useful in a strip mall or residential duplex where two stores or households could share one system Global Settings Global system settings affect both partitions Most are set by the installer Global settings that are programmed by the user include The...

Page 27: ... alphanumeric touchpads in the system Phone Command Prefix What distinguishes a call to the panel from any other out going or incoming call is the use of the Phone Command Prefix In the case of on site operation if the Phone Command Prefix is dialed first within 5 seconds of picking up the phone the panel pricks up its ears and waits for a valid access code or command If the system is being access...

Page 28: ...e Latchkey ƒ 2 CODE 6 or ƒ 3 CODE 6 Arm system with exit lights off ƒ 2 CODE 0 or ƒ 3 CODE 0 Bypass a sensor Indirectly Arm system ƒ ƒ Directly ƒ ƒ CODE Sensor Number Arm silently ƒ 5 2 CODE or ƒ 5 3 CODE Turn all lights on off ƒ 0 0 Turn specific lights on off ƒ 0 Light number 1 9 Cancel an accidental alarm ƒ 1 CODE Check the system status ƒ for short status ƒ for full status Turn Chime on off ƒ ...

Page 29: ...sarm the system The smoke detector will reset once all the smoke has cleared In some cases the installer may have installed a smoke sensor reset switch which you ll need to press 1 Disarm the system 2 The light on the smoke detector remains lit until the smoke clears 3 Disarm system again to reset hardwired detectors 1 Enter Test Mode by pressing 8 CODE 3 Touchpads display Press Status System Arme...

Page 30: ...n expect to see and possi ble solutions for the trouble condition Silencing Trouble Beeps If possible correct the situation which is causing the trou ble beeps If this is not possible call for service If the problem is not corrected trouble beeps and messages start again 4 or 10 hours later Your security system also has a feature that will prevent trouble beeps from starting during normal sleeping...

Page 31: ...cally as they ve been programmed to do A Try the following Does the lamp have a working bulb Is the lamp plugged in at a working outlet that is not controlled by a light switch Is the lamp plugged in to a lamp module Make sure that you ve attached the correct time schedule as described in Advanced Light Control on page 17 Check to see that you ve set up the time schedule cor rectly as described in...

Page 32: ...onnect the panel from the special phone jack and check phones for dial tone If you hear a dial tone call your security dealer for service If you don t hear a dial tone from any phones telephone service in your area may be out Phone Failure Trouble takes precedence over other system problems so you must clear the Phone Failure message by disarming the panel before you re able to see other system me...

Page 33: ...TP 22 1 2 HW WL TP 23 1 2 HW WL TP 24 1 2 HW WL TP 25 1 2 HW WL TP 26 1 2 HW WL TP 27 1 2 HW WL TP 28 1 2 HW WL TP 29 1 2 HW WL TP 30 1 2 HW WL TP 31 1 2 HW WL TP 32 1 2 HW WL TP 33 1 2 HW WL TP 34 1 2 HW WL TP 35 1 2 HW WL TP 36 1 2 HW WL TP 37 1 2 HW WL TP 38 1 2 HW WL TP 39 1 2 HW WL TP 40 1 2 HW WL TP 41 1 2 HW WL TP 42 1 2 HW WL TP 43 1 2 HW WL TP 44 1 2 HW WL TP 45 1 2 HW WL TP 46 1 2 HW WL ...

Page 34: ...a ble Note 76 1 2 HW WL TP B RA PJ S L Code Ptn System Master 9 9 9 9 NA Default 1234 NA Partition 1 Master 9 9 9 NA Default none 1 Partition 2 Master 9 9 9 NA Default none 2 00 1 2 01 1 2 02 1 2 03 1 2 04 1 2 05 1 2 06 1 2 07 1 2 08 1 2 09 1 2 10 1 2 11 1 2 12 1 2 13 1 2 14 1 2 15 1 2 16 1 2 17 1 2 18 1 2 19 1 2 20 1 2 21 1 2 22 1 2 23 1 2 24 1 2 No Sensor Name Ptn HW WL TP circle one 25 1 2 26 1...

Page 35: ... _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ P r e s s i n g b o t h k e y s a t s a m e t i m e c r e a t e s A u x i l i a r y p a n i c a l a r m P r e s s i n g t h i s k e y c o n t r o l s a l l l i g h t s P r e s s i n g t h i s k e y t r i g g e r s _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ P r e s s t h e L O C K k e y t o I n c r e a s e t h e a r m i n g l e v e l A r m t h e s y s t e m t o L e v e...

Page 36: ...5 1 2 Feature My system features include Quick Arm Yes Press the arming level desired No Enter arming level then access code Quick Exit Yes Press D and exit your armed premises through a delay door within 2 minutes No I need to disarm my system in order to exit the premises Exit Extension Yes If I re enter the armed premises during the Exit Delay time the Exit Extension will begin No If I re enter...

Page 37: ...his feature Resetting the Smoke Detector To reset smoke detectors They are reset automatically Press the reset switch System Information Paging For what events will the central station or pagers be noti fied According to my pager provider the central station account number will appear as ______________________________________________ ______________________________________________ Lights The housec...

Page 38: ...by 1 beep every 4 seconds followed by 10 seconds of quick beeps indicating end of exit delay followed by 2 or 3 beeps indicating set arming level Entry Delay 2 beeps every 2 seconds followed by 2 beeps every second for the last 10 seconds Chime 2 beeps whenever a protected door or window is opened Chime on Close 1 long beep when a protected door or window is closed Protest Repeating pattern of 1 l...

Page 39: ...sleep ing in remote areas of the premises or if they are placed behind doors or other obstacles If intruders gain access through unprotected entry points or areas where sensors are bypassed If intruders have the technical means of bypassing jamming or disconnecting any or all parts of the sys tem If power to sensors is disconnected or inadequate If freeze flood or any environmental sensors are not...

Page 40: ...ad displays the user code you wish to change then press ƒ For example if you want to change Regular User code 2 press ƒ when the touchpad displays USER 02 or REG CODE 02 5 Enter the new code and press ƒ 6 Press B DIRECT BYPASSING or BYPASS appears Press 1 ƒ to turn the option off for this user code Press 2 ƒ to turn the option on for this user code 7 Press B REMOTE ACCESS or REMOTE appears Press 1...

Page 41: ...to exit the programming menus To change the Master Code 1 Enter the programming menus by pressing 9 Sys tem Master CODE 2 Press B until the touchpad displays USER CODES then press ƒ 3 The touchpad displays REGULAR USER CODES or REG CODES Press B until the display reads SYSTEM MASTER CODE or SYS MASTER then press ƒ 4 Replace the existing code with the new 4 digit System Master Code then press ƒ 5 P...

Page 42: ...schedules for Latchkey Closing operation Sched 0 06100 1 off or 2 on ƒ Sched 1 06101 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 06115 1 off or 2 on ƒ Exception Opening Attaching schedules for Exception Opening operation Sched 0 06200 1 off or 2 on ƒ Sched 1 06201 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 06215 1 off or 2 on ƒ Exception Closing Attaching schedules for Excep...

Page 43: ... Attaching schedules for Light 7 operation Sched 0 064600 1 off or 2 on ƒ Sched 1 064601 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 064615 1 off or 2 on ƒ Light 8 Attaching schedules for Light 8 operation Sched 0 064700 1 off or 2 on ƒ Sched 1 064701 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 064715 1 off or 2 on ƒ Light 9 Attaching schedules for Light 9 operation Sched 0 0...

Page 44: ...s for Output 6 operation Sched 0 065500 1 off or 2 on ƒ Sched 1 065501 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 065515 1 off or 2 on ƒ Arm to AWAY Attaching schedules for Arming to AWAY operation Sched 0 066000 1 off or 2 on ƒ Sched 1 066001 1 off or 2 on ƒ Continues through Schedule 15 Sched 15 066015 1 off or 2 on ƒ Energy Saver Setpoints Low 070 NN ƒ High 071 NN ƒ enter temperatur...

Page 45: ... B A B Latchkey Opening Latchkey Closing Schedules 03 11 Schedules 03 11 B A B A continued on next page Notes 1 Underlined settings indicate defaults A B A B Exception Opening Exception Closing Schedules 03 11 Schedules 03 11 B A B A B A A B Options A B B A B A B A Downloading On Off Silent Arming On Off Touchpad Bright ness 0 3 2 Volume 1 7 4 Voice Chime On Off These options appear only if a Phon...

Page 46: ...f Schedule 02 On Off Outputs 2 5 Schedules 03 11 Schedules 03 11 Schedule 12 On Off Schedule 13 On Off Schedule 14 On Off Schedule 15 On Off Schedule 12 On Off Schedule 13 On Off Schedule 14 On Off Schedule 15 On Off B A B A B A B A B A B A B A B A B A B A B A B A A B AWAY Schedule 00 On Off Schedule 01 On Off Schedule 02 On Off Schedules 03 11 Schedule 12 On Off Schedule 13 On Off Schedule 14 On ...

Page 47: ...divid ual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to th...

Page 48: ... of Interlogix Inc ITI and SuperBus are registered trademarks of Interlogix Inc Specifications are subject to change Some features are optional For reprints order manual 466 1513 01 Rev B 2266 Second Street North North Saint Paul MN 55109 www interlogixinc com ...

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