Warranty Statement
USCutter will repair or replace parts and equipment found to be defective in materials or workmanship during
the warranty period subject to the following:
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On this heat press, USCutter will supply new or rebuilt parts to replace parts that are found to be
defective within the warranty period instead of replacing the equipment outright. USCutter will
ship these parts with no cost to the customer as long as the shipment is within the United States.
Full telephone based support will be given by USCutter representatives to aid the customer in the
replacement of any parts sent.
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If USCutter, at its sole discretion, determines that the equipment is not able to be repaired, then a RMA
number will be assigned and the customer is authorized to return the equipment for replacement.
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The standard FHP 3802 heat press warranty is 90 days from day the product is received.
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Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
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Included software with this heat press, if any, will be covered by a separate warranty included with
software.
Warranty and Exchange Process:
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If you are having issues with a product or service purchased from the company, please contact the
support department at www.USCuttersupport.com.
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All returns must be authorized by a USCutter representative before the product is shipped. The
USCutter representative will issue a Return Merchandise Authorization (RMA) number that must be
put on the outside of the returned item packaging. US Cutter will not be responsible for any item sent
back without a RMA in place and it may be returned to customer and they will be responsible for any
shipping costs.
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Any item being returned to USCutter (excluding items over 50 lbs which require freight shipping) are
eligible for a flat rate ground shipping label at the market rate. Items determined to be defective within
first 30 days or improperly shipped will receive this label free of charge. The customer may choose
their own shipping method as long as tracking information is communicated to and acknowledged by
USCutter.
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Items should be returned in their original packaging. Items returned in other than the original packaging
may be assessed additional restocking fees of up to 50% and USCutter will not be responsible for any
damage of returned items that is a result of improper shipping methods.
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Items returned for a refund may be subject to restocking fees. Once a refund is processed it will usually
be returned to the originating account within 7 to 10 business days, depending on the customer’s bank.
Warranty Exclusions and Verification:
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Warranty does not include coverage of “consumables” or any item that is commonly subject to wear
and tear. This would include blades, blade holders, cutting strips or vinyl media.
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Defective Items: If any item arrives in unusable condition, USCutter must be notified within 30 days of
receiving the product or replacement may not be provided.
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USCutter reserves the right to request proof in the form of photos as proof of defects or to document
failure of parts replaced under warranty.
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USCutter DOES NOT COVER ANY INDIRECT DAMAGES OR LOSS OF PRODUCT OR REVENUE. Repair
or replacement of defective parts or components under the terms of this warranty is the EXCLUSIVE
REMEDY. USCutter is not liable for any incidental, consequential, or indirect damages of any kind,
including without limitation personal injury, death, property damage, environmental damage, theft or
loss of product, loss of revenue or profits, business interruption, or any other business or commercial
loss. USCutter is not liable for any claims or lawsuits asserted against our customers or any claims or
lawsuits related to the unlawful or fraudulent use of our product.
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Damage suffered by supplied equipment due to neglect, abuse, misuse, power surge or act of nature
is not covered.
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This warranty covers products purchased and installed in the United States and is not valid elsewhere.
THIS WARRANTY CONTAINED HEREIN IS EXCLUSIVE AND THEREFORE NO OTHER EXPRESS, IMPLIED
OR STATUTORY WARRANTIES. WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
APPLICATION ARE IMPRESSLY EXCLUDED.
