Terms and Conditions / Returns
13
Your steamer comes with a one year limited warranty which becomes effective on the date of shipment from
US Steam and is granted to the initial customer and is nontransferable. Any claims under this warranty must
be made before the end of the applicable warranty period. During such period if US Steam determines that a
part or system is defective in material or workmanship, US Steam, at its option, will provide you with a
repaired part or replace any part that is covered by the limited warranty. US Steam reserves the right to
substitute functionally equivalent new or serviceable reconditioned parts or systems. US Steam’s
responsibility is limited to repair, replacement, credit or refund, any of which may be selected by US Steam
at its sole discretion. The Warranty does not cover defects or damage arising from the disassembly or
attempted disassembly of your steamer.
The limited warranty covers only defects arising from normal use and does not include malfunctions or
failures arising from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and
instructions, depletion of consumables, acts of nature or damage caused by repairs where such repairs were
made without US Steam’s express approval.
SERVICE AND SUPPORT
Before you ship your
steam cleaner for service, you must call 1-800-613-3874 (M-F 9am-4:30pm Central
Time) or contact us through the web at
www.ussteam.net
our customer service representative will explain
how you must package and ship your
Steamer
to prevent further damage. The Customer Service
Representative will also provide you with a return authorization (RMA), if required.
RETURN PROCEDURES
Prior to returning the product(s) you must obtain a Return Merchandise Authorization (RMA) by calling
1-888-788-1234.
No returns will be accepted without RMA #.
When packing the Steamer, you must use
the original packing material to prevent damage in shipping. Make sure you include all items and accessories.
You will be responsible for all shipping cost. Send returns to
US Steam
7940 Rodeo Trail, Ste 360
Mansfield, TX 76063
LIMITATIONS
EXCEPT AS SET FORTH HEREIN, US STEAM MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, AND DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING WITHOUT
LIMITATIONS, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR THE PARTICULAR
PURPOSE AND CONFORMITY TO MODELS OR SAMPLES. SOME JURISDICTIONS DO NOT
ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY
TO YOU.
GOVERNING LAW, JURISDICTION AND COSTS
THESE LIMITED WARRANTIES ARE INCORPORATED INTO AND ARE ESSENTIAL AND
MATERIAL PROVISIONS OF THE TERMS AND CONDITIONS OF SALE OR SELLER PRODUCTS
TO YOU. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTY SET
FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE
OF TEXAS. THE CUSTOMER HEREBY CONSENTS TO THE JURISDICTION AND VENUE OF THE
STATE COURTS OF TEXAS TO RESOLVE ANY AND ALL CUSTOMERS DISPUTES WITH BOSTON
GREEN GOODS, INC., AND THE CUSTOMER WAIVES ALL DEFENSES TO SUCH JURISDICITON
AND VENUE INCLUDING, BUT NOT LIMITED TO, ANY DEFENSE BASED ON INCONVENIENT
FORUM. IN THE EVENT THE CUSTOMER AND BOSTON GREEN GOODS, INC. ARE UNABLE TO
RESOLVE ANY CUSTOMER DISPUTE, AND ANY COLLECTION ACTION, SUIT OR OTHER
JUDICIAL PROCEEDING IS COMMENCED; THE PREVAILING PARTY IN ANY SUCH ACTION,
SUIT OR PROCEEDING SHALL BE ENTITLED TO RECOVER ITS COSTS AND REASONABLE
ATTORNEY’S FEES INCURRED.
