3.4 CUSTOMER should have the following information / items readily available when
contacting U.S. ROBOTICS Technical Support:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S. ROBOTICS Installation CD-ROM
· U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S.
ROBOTICS Service Centre determines the product or part has a malfunction or
failure attributable directly to faulty workmanship and/or materials; and the product is
within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of
the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its
authorised reseller) with the product or part with the returned product or part, then
U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and
instructions for the return of the product to the authorized U.S. ROBOTICS Drop
Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S.
ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the
authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk
of loss or damage which may occur in transit; and to use a shipping container
equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the
returned product or part is received as an authorised return at an authorised U.S.
ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and
matched to the Product Model Number and Product Serial Number for which the
RMA was authorised. The enclosed Proof of Purchase will be inspected for date of
purchase and place of purchase. U.S. ROBOTICS may deny warranty service if
visual inspection of the returned product or part does not match the CUSTOMER
supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested
U.S. ROBOTICS will, at its sole discretion, repair or replace, using new or
reconditioned product or parts, to whatever extent it deems necessary to restore the
product or part to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product
or part to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE
(21) DAYS after U.S. ROBOTICS receives the authorized CUSTOMER return at an
authorised U.S. ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in
delivering or furnishing repaired or replaced product or part.
5.0 LIMITATIONS
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be
bundled with third-party software, the use of which is governed by separate end-user
license agreements provided by third-party software vendors. This U.S. ROBOTICS
Limited Warranty does not apply to such third-party software. For the applicable
warranty refer to the end-user license agreement governing the use of such
software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER
INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted
by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal
wear and tear; damage or loss of data due to interoperability with current and/or
future versions of operating system or other current and/or future software and
hardware; alterations (by persons other than U.S. ROBOTICS or authorized U.S.
ROBOTICS Service Centres); damage caused by operator error or non-compliance
with instructions as set out in the user documentation or other accompanying
documentation; damage caused by acts of nature such as lightning, storms, floods,
fires, and earthquakes, etc. Products evidencing the product serial number has been
tampered with or removed; misuse, neglect, and improper handling; damage caused
by undue physical, temperature, or electrical stress; counterfeit products; damage or
loss of data caused by a computer virus, worm, Trojan horse, or memory content
corruption; failures of the product which result from accident, abuse, misuse
(including but not limited to improper installation, connection to incorrect voltages,
and power points); failures caused by products not supplied by U.S. ROBOTICS;
damage cause by moisture, corrosive environments, high voltage surges, shipping,
abnormal working conditions; or the use of the product outside the borders of the
country or territory intended for use (As indicated by the Product Model Number and
any local telecommunication approval stickers affixed to the product).
