Troubleshooting
Having trouble with your modem? Try
these basic troubleshooting steps
first.
1) Is your phone cord properly connected?
The phone
cord should be plugged into the jack on the modem and into the
wall phone jack. Use the phone cord included in your modem’s
box.
2) Is your modem properly installed in your computer?
Refer to the “Verify that the modem is properly installed”
section of this Installation Guide for possible solutions based on
your particular
operating system.
Problem: My computer isn’t recognizing my modem.
If Plug and Play fails to find the modem as new hardware, you
need to check the following:
•
Confirm that the modem is firmly seated in the PCI slot. The
modem should sit evenly in the slot with no part of the gold
edge showing.
•
Try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot
is configured properly.
Problem: My modem appeared to install correctly but
seems to be performing erratically.
Possible solution:
Although PCI devices can share IRQs, there
are devices on the market that do not share IRQs properly. If
the modem has been assigned to an IRQ with one of these
devices, the modem may perform erratically.
Windows Me/98/95:
Right-click the My Computer
My Computer
My Computer
My Computer
My Computer icon on your
desktop. Click Properties
Properties
Properties
Properties
Properties, and then the Device Manager
Device Manager
Device Manager
Device Manager
Device Manager tab.
Double-click the Computer
Computer
Computer
Computer
Computer icon at the top of the device list.
You will see a listing of your system’s IRQs and the devices to
which they are assigned. Locate your modem and the IRQ which
it is assigned. If this IRQ is being used by any other devices,
it may be causing the modem to work improperly. Either your
modem or the device which shares an IRQ with your modem
will have to be reassigned to another IRQ in order to resolve
your conflict. You may want to try installing the modem in
another PCI slot, or refer to the sharing device’s
documentation for more information about removing,
disabling, or relocating it.
Problem: My software isn’t recognizing my modem.
Possible solution:
Your communications software may not
function properly if you have more than one version of the
software installed, you are using an older version, or you
have more than one communications application installed on
your system. We highly recommend using the communica-
tions software provided with your modem on the Installation
CD-ROM.
Possible solution:
Your software’s COM port settings may be
incorrect. There should be a place in the Setup section of
your software that addresses port settings. Make sure the
software’s port settings match those for your modem. To
check which COM port your modem is using, click Windows
Start
Start
Start
Start
Start, Settings
Settings
Settings
Settings
Settings, and Control Panel
Control Panel
Control Panel
Control Panel
Control Panel. Double-click Modems
Modems
Modems
Modems
Modems,
select your modem, and select Properties
Properties
Properties
Properties
Properties. Check your
communication software’s documentation for instructions
about adjusting the port settings in your software.
Possible solution:
You may not have the correct modem type
selected in your software or in Windows. Click Windows
Start
Start
Start
Start
Start, Settings
Settings
Settings
Settings
Settings, and Control Panel
Control Panel
Control Panel
Control Panel
Control Panel. When Control Panel
opens, click Modems
Modems
Modems
Modems
Modems. You will see a list of installed modems.
You can also add, remove, or view the properties of modems
from this window. The U.S. Robotics modem you have
installed should be present in the list of installed modems. If
none of the modem descriptions in the list matches your U.S.
Robotics modem or no modems are listed, your modem is not
installed properly. Try reinstalling your modem.
Possible solution:
If you are using software that uses a
Windows modem description and you had a previous modem
installed, you may need to update your software’s setting to
reflect the use of the U.S. Robotics V.92 Fax Win Int.
