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Troubleshooting Guide
(You may print out the entire section for your easy reference)
Q1: This modem is set to V.90, but why am I getting slow connections to my
ISP?
A1: The majority of telephone lines and ISPs are already supporting V.90
connections. However, like all data connection, the connection is sensitive to
the amount of noise present in the phone line.
Hence, only very “clean” phone line can get high connection rate or
throughput. You may want to check with your telephone provider.
Q2: The modem hangs up when an incoming call is received. Why?
A2:
Disable the Call Waiting function for the Online Service, Internet Connection
and/or communications software you are using.
Q3: When I tried to dial out, the system gave me an error message “No Dial
Tone”. Why?
A3: Check your Telephone Cable connection. If necessary, plug out the Telephone
Cable and reconnect the cable.
To check if it is due to a faulty telephone extension cable that you are using,
connect the cable to a Telephone set. Listen to the handset dial tone. If there is
no dial tone, there is most probably some problem with your telephone
extension cable.
Q4: There are incomprehensible characters appearing on the screen. Why?
A4:
The data, parity and stop bit settings are incorrect. Try using the default values
or check with your ISP.
Q5: My system does not detect the modem card when I boot up for the first
time. Why?
A5: Make sure that your card is fully inserted into the PCI-Bus slot. However, if
you are sure that the card has been properly installed, do the following:
For Windows® 98 / 98 SE / Windows® ME
1. From your
Windows desktop
, right-click on
My Computer
icon and click
Properties
.
2. Click on the
Device Manager
tab.
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