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modem’s cable into a disabled serial port. Refer to your computer’s manual for
information about enabling COM ports. This usually involves altering the BIOS
settings and possibly the operating system. You may need to call your
computer’s manufacturer to change your BIOS settings if they are incorrect.
Windows Me, 98, 95
Make sure your COM port is not already in use by another modem. Click
Start
,
Settings
, and
Control Panel
, and then double-click
Modems
. If you have
Windows Me and you do not see this icon, be sure to select
View All Control
Panel Options
. Look for another modem listed and if another modem is listed,
click the Diagnostics tab to find out which COM port it is using. If a previous
modem is already using the available COM port, you can either use another COM
port or uninstall the previously installed modem. See your previous modem’s
manual for uninstallation instructions. Next, make sure that your COM ports are
configured correctly. Right-click the
My Computer
icon on your desktop. Click
Properties
. Click the Device Manager tab. Look under
Ports (COM and LPT)
. If the
COM ports have yellow exclamation points or red Xs over them, your COM ports
may be configured incorrectly. If this is the case and you are not sure how to
properly configure your COM ports, contact your computer manufacturer.
It is also possible that you may be plugging your RS-232 modem cable into a
disabled serial port. Refer to your computer’s manual for information about
enabling COM ports. This usually involves altering the BIOS settings and
possibly the operating system. You may need to call your computer’s
manufacturer to change your BIOS settings if they are incorrect.
Windows NT
Click
Start
,
Settings
, and then
Control Panel
. Double-click
Ports
. Make sure the
port you are plugging the modem into appears in the list. If it does not, the port
needs to be added, and possibly enabled in the BIOS. Consult your Windows NT
manual for information about adding ports. After you add or enable the port,
follow the instructions in this Guide for your operating system.
PROBLEM: My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than
one version of the software installed or if you are using an older version. We
highly recommend using the communications software provided with your
modem on the Installation CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on. If it is, check the outlet with
another electric device (like a lamp) to be sure that you are getting power. Also,
you must use the power supply that came with your modem; other similar-