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urmet domus IPERVOICE SYSTEM, Installation And User Manual

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urmet domus IPERVOICE SYSTEM Installation And User Manual Download Page 2

 

 

DS1039-035A 

2 

LBT8599 

 

 

 

 

 

 

 

 

 

 

SWITCHBOARD 

TABLE OF CONTENTS 

Version 4.01

 

1

 

Introduction ............................................................................................................................ 4

 

1.1 

Hardware and Software Requirements ................................................................................................. 4 

1.2 

Pre-installation Checks / Updates ......................................................................................................... 5 

2

 

Installation .............................................................................................................................. 5

 

2.1 

Windows Firewall Configuration ........................................................................................................... 6 

2.2 

Usage in Systems with more than one Ethernet Interface ..................................................................... 6 

2.3 

Door Phone 1039/41 Installation .......................................................................................................... 8 

2.4 

Audio Devices Configuration................................................................................................................. 9 

2.4.1

 

Speaker (Audio Devices) ............................................................................................................................................ 9

 

2.4.2

 

Microphone (Recording Devices).............................................................................................................................. 10

 

3

 

Starting the Program.............................................................................................................. 12

 

3.1 

Application Automatic Upgrade ...........................................................................................................15 

4

 

Operating Mode .................................................................................................................... 16

 

4.1 

Switchboard in Off or Standby mode ...................................................................................................16 

4.2 

Switchboard in Night Mode .................................................................................................................17 

4.3 

Switchboard in Day Mode....................................................................................................................18 

5

 

Switchboard Usage ................................................................................................................ 19

 

5.1 

Call Received from a Door Unit ............................................................................................................19 

5.2 

Call Received From a User ...................................................................................................................20 

Summary of Contents for IPERVOICE SYSTEM

Page 1: ...IPERVOICE SYSTEM SWITCHBOARD INSTALLATION AND USER MANUAL DS1039 035B LBT8599...

Page 2: ...n one Ethernet Interface 6 2 3 Door Phone 1039 41 Installation 8 2 4 Audio Devices Configuration 9 2 4 1 Speaker Audio Devices 9 2 4 2 Microphone Recording Devices 10 3 Starting the Program 12 3 1 App...

Page 3: ...lls 31 6 1 2 Address book 32 6 1 3 Alarms 33 6 1 4 Broken devices 35 6 1 5 Call memory 35 6 1 6 Camera 36 6 1 7 Log 36 6 1 8 Opened doors 39 6 2 Menu Tools 40 6 2 1 Call module messages 40 6 2 2 Conci...

Page 4: ...RAM and 250 Mbyte of available disk space Audio card compatible with Microsoft Windows Vista 32 bit Home Premium or Microsoft Windows 7 32 bit Home Premium Professional or Ultimate Video card compatib...

Page 5: ...e indications displayed in interface windows Warning to correctly perform the installation procedure of Switchboard application the user must access the PC with System administrator rights otherwise t...

Page 6: ...N S S S SYSTEM YSTEM YSTEM YSTEMS S S S WITH MORE THAN ONE WITH MORE THAN ONE WITH MORE THAN ONE WITH MORE THAN ONE E E E ETHERNET THERNET THERNET THERNET I I I INTERFACE NTERFACE NTERFACE NTERFACE Th...

Page 7: ...0 0 do not set the Pre defined gateway as shown in Figure 3 If the switchboard is used in a single server environment it is also possible to automatically configure the PC Ethernet interface DHCP In t...

Page 8: ...STALLATION NSTALLATION NSTALLATION It is suggested to connect an additional door phone 1039 41 to the computer in order to make more immediate and easy all the communications with visitors and system...

Page 9: ...the visitor can t hear the attendant speaking in the microphone perform some checks on system audio devices Warning Images shown below are referred to a Realtek audio card if your audio card is diffe...

Page 10: ...4 2 M M M MICROPHONE ICROPHONE ICROPHONE ICROPHONE R R R RECORDING ECORDING ECORDING ECORDING D D D DEVICES EVICES EVICES EVICES Follow the same procedure to open the control panel Recording devices...

Page 11: ...option Levels Check that the microphone level is sufficient greater or equal to 50 Advanced Select options Allow application to take exclusive control of this device and Give exclusive mode applicatio...

Page 12: ...se a touch screen monitor to directly select all software functions During the start up phase the Switchboard application performs the registration to the server where it has been configured6 the scre...

Page 13: ...ot be contacted any more To enable again it see paragraph Menu Settings Multi server configuration on page 60 At the end of the start up phase if it has been successfully completed or at least one of...

Page 14: ...n 15 Call forwarding 16 Last code repetition 17 Alphanumeric keyboard 18 Call waiting notification 19 Special code activation 20 Closing of communication in progress 21 Call 2 data area activation 22...

Page 15: ...the server and upgrade locally the application8 At the end the application will reboot to complete the upgrade procedure as shown in Figure 14 Figure 13 Automatic upgrade Download from IPervoice serv...

Page 16: ...pend on its operating status To change switchboard operating mode click on switchboard status area 10 and select the desired mode DAY NIGHT or STAND BY Switchboard operating modes are described below...

Page 17: ...icated by in switchboard status area In this mode the concierge service is disabled and calls coming from door units are directly addressed to users If a call is addressed to the user switchboard this...

Page 18: ...s mode is indicated by in switchboard status area In this mode the switchboard performs the concierge service and intercepts calls coming from apartment stations and addressed to the users of the comp...

Page 19: ...deo images area 6 images coming from the door unit camera appear The attendant can establish an audio connection with the visitor by pressing the field call waiting notification if an headset is used...

Page 20: ...th the visitor by pressing the field call waiting notification if an headset is used or picking up the handset of 1039 41 device If the attendant is busy on another conversation new call will be notif...

Page 21: ...all data area 3 Warning If the switchboard has been configured to manage more IPervoice servers before entering the code select the server to be called with the pull down menu in the upper side of the...

Page 22: ...B BOOK OOK OOK OOK If the user code is unknown operate as follows Press the button to activate the respective call data area 3 Select the button Address book the following window will appear Figure 1...

Page 23: ...em will automatically performs a new search of the previous name The user code appears in the call data area which indicates also that the call is in progress If the user is free the apartment station...

Page 24: ...en the switchboard is in day mode the Switchboard software shows the following information The caller is shown in the call data area 3 Warning If the switchboard has been configured to manage several...

Page 25: ...n the user picks the handset up in the apartment a communication is established with the switchboard In this case in the call data area appears the message Connected and the video images area 6 shows...

Page 26: ...fication if an headset is used or picking up the handset of 1039 41 device To forward the call to a second user in the switchboard competence area the attendant must operate as follows Select the seco...

Page 27: ...OCK OCK OCK OCK R R R RELEASE ELEASE ELEASE ELEASE C C C COMMANDS AND OMMANDS AND OMMANDS AND OMMANDS AND S S S SPECIAL PECIAL PECIAL PECIAL C C C CODES ODES ODES ODES 5 7 1 5 7 1 5 7 1 5 7 1 D D D DO...

Page 28: ...oor unit use the button or to activate one of the two electric locks connected to the caller device The switchboard interface shows the door status the icon starts blinking if the door is open since m...

Page 29: ...ation technical manual of IPervoice system To send a command using a special code operate as follows Press the button to activate the respective call data area Enter the code on the keyboard The code...

Page 30: ...the Switchboard software window there are the following pull down menus View menu contains the following commands Tools menu contains the following commands Settings menu contains the following comman...

Page 31: ...check active communications To make managing operations easier the switchboard highlights with bold the servers where there are active communications Figure 22 Figure 22 Servers list theme of concerne...

Page 32: ...In multi server systems before scrolling the list or enter the name to be searched select the server from the list on the left side of the display After selecting the code press the button to send the...

Page 33: ...indow contains the list of alarms detected by the system and the following commands Room Monitor Used to activate the room monitor feature from the apartment that has originated the panic alarm Refres...

Page 34: ...he apartment who has raised the alarm to the switchboard by pressing button This button will be automatically enabled in case of Panic Alarm event If more than one Switchboard is defined in the system...

Page 35: ...update the list of broken devices Print Used to export the list of broken devices into a rtf text file Export Used to export the list of broken devices into a csv table Poll Used to check the operatin...

Page 36: ...check if there are unanswered calls 6 1 6 6 1 6 6 1 6 6 1 6 C C C CAMERA AMERA AMERA AMERA This command allows to activate a window used to display images coming from the local switchboard Webcam 6 1...

Page 37: ...h filters Export log Update the event log Print log Print the event list in pdf format Quit Log Close the window and go back to the switchboard standard operation mode The available commands are indic...

Page 38: ...k box Event End date time Event type Device generating the event Device receiving the event Signal type Crossing through a specific door gate in the system Use of key or door code of a resident or ext...

Page 39: ...st of doors opened since at least 30 seconds12 The same window can be displayed by clicking on the icon which blinks each time a door is left open Figure 31 Opened doors list At the bottom of the wind...

Page 40: ...elow Select from the servers list the desired IPervoice server Select at the top the call module containing the welcome message to be changed Enter the message text in the centre of the window Confirm...

Page 41: ...e button A new window will open enter the message name and the text to be displayed and confirm with the button Open the list of call modules to which to associate the message by pressing the button S...

Page 42: ...e main window there are also buttons and which allow to modify and delete the messages in the list 6 2 2 6 2 2 6 2 2 6 2 2 C C C CONCIERGE SERVICE CON ONCIERGE SERVICE CON ONCIERGE SERVICE CON ONCIERG...

Page 43: ...check its competence information 6 2 3 6 2 3 6 2 3 6 2 3 L L L LIFT INTERFACE COMMAN IFT INTERFACE COMMAN IFT INTERFACE COMMAN IFT INTERFACE COMMANDS DS DS DS If one or more lift interfaces 1039 37 a...

Page 44: ...ce and activate it with the button deactivate it with the button or activate it in timed mode with Figure 37 Output devices list To update devices outputs press the button In multi server systems it c...

Page 45: ...and go back to switchboard default operating mode As above in multi server systems select the desired server from the list to read the doors list associated 6 2 6 6 2 6 6 2 6 6 2 6 CC CC CC CCTV TV TV...

Page 46: ...camera will show at the bottom right the image captured by the switchboard Webcam if present Captured images will be displayed on the switchboard main screen in video images area 6 the following mess...

Page 47: ...ge is put in the list with recording date and time To send the message to a user perform as follows Select the destination user following one of these two methods Select server block floor apartment a...

Page 48: ...iously recorded select them and press the button Delete Press the button OK to close the window and go back to switchboard default operating mode Warning System will convert the text message in a stat...

Page 49: ...procedure below Press the button Enter at the top left of the window a mnemonic name to identify the message Press the button to start recording the message Warning The max duration of the message is...

Page 50: ...ify the destination apartment by selecting the apartment user To do this press the button after selecting it from the list and confirm with the button Press the button to send the message To delete on...

Page 51: ...indow and then perform the following operations In the pull down menu in the upper side of the window select the server of the device to which the call must be diverted Enter the user number to which...

Page 52: ...list of previously configured profiles if present grouped by belonging server for each profile weekly time bands and associated call modules are visible To configure a new profile operate as follows...

Page 53: ...and go back to profiles list 6 2 11 6 2 11 6 2 11 6 2 11 A A A ACCESS CCESS CCESS CCESS C C C CONTROL ONTROL ONTROL ONTROL To access this function select the item Access control in Tools menu It allow...

Page 54: ...WITH KEY KEY KEY KEY CODE CODE CODE CODE AND OR AND OR AND OR AND OR DOOR DOOR DOOR DOOR CODE CODE CODE CODE Press the firs button Add new KEY Code or Door Code to access the wizard used to add users...

Page 55: ...changed will be displayed Fill in the requested fields and press the button Warning The system checks if all the mandatory fields have been filled in and are valid if an error occurs data will not be...

Page 56: ...or Code for delete modification to access the wizard used to search users To perform a search follow the operations below Select the search type the following are available By access profile name By B...

Page 57: ...llowing operations are available A new search by pressing the button Enabling user data change by pressing the button Deleting the user by pressing the button Undoing the operation and going back to t...

Page 58: ...ATION TION TION TION Access this window with the command Switchboard Configuration in Settings menu in order to change the PC peripherals used by the switchboard to perform audio communications and im...

Page 59: ...r broken devices Clip for open doors Audio file for open door s It is possible to assign to each audio event a wav14 audio file selected from disk units or computer peripherals Press the button to acc...

Page 60: ...d on respective servers during system installation with IPervoice FrontEnd Some registration operations must also be performed on the switchboard Select the item Multi site configuration from the menu...

Page 61: ...check box Enable Press the button to save information and go back to the previous page Warning to make changes effectives reboot Switchboard application 6 4 6 4 6 4 6 4 M M M MENU ENU ENU ENU H H H H...

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