31. Terms of Consumer damage compensation
Functional defect
or poor
performance in
normal use
Type of Consumer Damage
A/S within
warranty
A/S outside
warranty
Product requiring essential repair within 10 days of purchase
Replacement
Not applicable
Major part requiring repair within 1 month of purchase
Replacement
Product requiring essential repair within 1 month of replacement
Replacement
Replacement becoming impracticable
Refund of full
purchase price
If reparable
On occurrence of defect
Free repair
Paid repair
or
Paid replacement
On recurrence of the same defect (on the third occurrence)
Replacement
On recurrence of various defects (on the fifth occurrence)
If irreparable
Product returned to shop for repair is lost
Paid replacement
Parts for repair are unavailable within a fixed part retention period
Parts for repair are available but repair is impracticable
Paid replacement
1) Defects caused by consumer’s fault
- User’s mishandling of Product (product failure and damage by drop, impact, breakage, forced operation or
misuse)
- Product failure and damage by user’s willful act or negligence
- Product failure and damage by unauthorized repair or alteration
- Product failure and damage by use of unauthentic parts, consumables or optional items
2) Miscellaneous
- Product damage by natural disaster (fire, flood, earthquake and so on)
- Expired consumables
- Product damage by external causes
Paid repair
Paid repair
* Components and consumable parts other than the main body are covered by a separate warranty
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