20
Troubleshooting
Symptom
Cause
Corrective Actions
Digital Picture
Frame doesn’t
power on
The POWER
connector to the
unit is not
securely inserted.
Make sure you connect the AC adapter to the frame properly. When you
connect the AC adapter to the frame and power up the unit, even without a
memory card, you should see a blank screen. If you don’t see the lit screen,
check if the power is connected to the Digital Picture Frame and make sure
it is securely attached.
No Start-up screen Memory card is
not inserted
correctly.
Insert a supported memory card
No photo, videos
or mp3 files on the
memory card
Card is wrongly
inserted
Verify if the way you inserted the card is correct. Make sure the front label of
the memory card is facing AWAY from you. Do not force the memory card
into the slot.
The File doesn’t
play
Incompatible File
Format
Make sure there is at least one supported photo file on the memory card.
Compatible Photo format: Compatible Photo format: JPEG
Compatible Music format: MP3
Compatible Video format: Motion JPEG/ DIVX/ XVID/ MS JPEG4 (AVI),
MPEG1
