28
TROUBLESHOOTING
Condition/Problem
Things to Check
Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at
console
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in data cable (inside console mast) should be
intact. If any are visibly crimped or cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop
-
erly. Small latch on connector should line up and snap
into place.
Check console display for
damage
Check for visual sign that console display is cracked or
otherwise damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections
are fine, replace the Console.
If the above steps do not resolve the problem, contact
Customer Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
Sensor grip
Be sure hands are centered on HR sensors. Hands must
be kept still with relatively equal pressure applied to each
side.
Dry or calloused hands
Sensors may have difficulty with dried out or calloused
hands. A conductive electrode cream (heart rate cream)
can help make better conduct. These are available on
the web or at medical or some larger fitness stores.
Static Handlebar
If tests reveal no other issues, the console handlebar as
-
sembly should be replaced.
Console displays “E2” er
-
ror code
Check data cable integrity All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop
-
erly. Small latch on connector should line up and snap
into place.
Console Electronics
If tests reveal no other issues, Console should be re
-
placed.
No speed/RPM reading,
or Console displays “E3”
error code
Check data cable integrity All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop
-
erly. Small latch on connector should line up and snap
into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor
(requires shroud removal)
RPM sensor should be aligned with magnet and wiring
should be intact. Realign sensor if necessary. Replace
if there is any damage to the sensor or the connecting
wire.
